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The Associate Manager of Event Technology is a hybrid role that sits at the intersection of event production, digital platforms, and data management. You will be responsible for the selection, implementation, and management of the tech stack that powers our internal and external events—ranging from registration platforms and mobile apps to virtual streaming services and lead retrieval. We are looking for a tech-savvy problem solver who can translate complex technical requirements into seamless experiences for attendees and stakeholders alike.
Job Responsibility:
Manage the end-to-end lifecycle of event platforms (e.g., Swoogo, Splash, or RainFocus)
Configure registration workflows, session catalogs, and speaker portals
Ensure seamless data integration between event platforms and internal systems like Salesforce, Salesloft, Sessionboard, and Swoogo
Coordinate with AV vendors to ensure high-quality streaming and troubleshooting for hybrid environments
Manage 'live day' technical support, ensuring low-latency streams and active engagement tools
Build and maintain event dashboards to track KPIs like registration pacing, attendee engagement, and ROI
Audit data for accuracy and compliance with privacy regulations (GDPR/CCPA)
Provide post-event reporting and actionable insights to leadership
Lead the deployment of on-site technologies, including badge printing, lead retrieval, and networking apps
Manage on-site technical vendors and temporary staff
Act as the primary point of contact for any hardware or software troubleshooting during live events
Requirements:
3–5 years in event technology, marketing operations, or technical event production
Certified or highly proficient in at least one major event management software (EMS)
Understanding of API integrations and Zapier workflows
Proficiency in Excel/Google Sheets for data manipulation
Ability to remain calm under pressure, excellent project management skills, and a 'customer-first' mindset
Nice to have:
Experience with video editing or basic graphic design
Knowledge of emerging event tech trends (AI-driven matchmaking, AR/VR, or RFID tracking)
Professional certification such as DES (Digital Event Strategist) or CMP
Familiarity with HTML/CSS for landing page customization