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Manager, Strategic Account Management

United Kingdom, London · Job Posted April 06, 2026
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Job Description

The UK Account Management organisation is looking for a customer-facing leader to manage our Strategic Account Managers within our UK Mid-Market Team. This front line manager will lead a team focused on the retention and growth of Square's largest sellers. You will support and continue to build a data-driven and motivated team whose efforts will continue Square's journey up-market within the UK. You will directly manage a team of 7 Strategic Account Managers while directing the overall revenue and logo retention of your team's portfolio. You will provide 1:1 coaching and performance management for Square's senior Account Managers. You will help develop processes and insights to grow the team today and influence program design for the future. You will identify and help build ongoing training programs, as well as influence the tooling Account Managers need for success. You will also manage impactful cross-functional projects for the greater company.

Job Responsibility

  • Lead a distributed team of 7 Strategic Account Managers
  • Consistently achieve positive revenue outcomes while maintaining a high return on investment
  • Provide 1:1 coaching and performance management to your team members
  • Serve as an escalation point for customer challenges, including meeting with customers in-person
  • Act as an upmarket payments & pos expert and engage with product teams to serve as the customer voice for upmarket sellers with past success working with executive internal stakeholders
  • Create operational efficiencies through stream-lined repeatable processes
  • Foster cross-functional collaboration through beta programs, co-marketing, product insights and more

Requirements

  • 7+ years total experience in Business Development, Sales or Account Management
  • 3+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company
  • 2+ years experience working within the Payments, POS, Hospotech or Fintech industry
  • Experience identifying opportunities and independently developing plans of action on behalf of your team
  • Excellent written & verbal communication for all audiences, including internal senior stakeholders
  • Experience working cross-functionally with product teams to serve as the voice of the customer
  • Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins

What we offer

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
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