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OPSM Logo OPSM · IT - Administration

Manager - Store Systems

United States, Mason Employment contract 141421.00 USD / Year · Job Posted April 23, 2026
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Job Description

The Manager- Store Systems for the RLB is responsible for the support and sustainment of the Brand's complex and diverse store systems. They will provide operational support on the current customer transaction projects as well as pro-actively work toward future needs. They will identify and recommend improvements in operational efficiencies, processes and productivity based on their experience and strategic analysis.

Job Responsibility

  • Drive operationalizing and standardizing with existing and new store systems to ensure consistent, repeatable deployment plans and heightened Field execution
  • Maintain effective relationships with store, field associates, brand partners and vendors as needed to ensure proper representation of in-store experience
  • With IT and Category, serve as Operations liaison for POS & SME for store systems management including issue resolution, user acceptance testing and release management
  • With Customer Care, serve as SME to ensure Order Tracker system functional requirements, deployment and sustainment plan meet Field and Brand needs
  • With EyeMed, serve as SME to ensure current Exclaim and future eyeTransform system functional requirements, deployment and sustainment plan meet Field and Brand needs
  • Support the functional development of the customer transaction processes across store systems, inclusive of features, capabilities, and new functionality
  • Establish processes and tools for support, sustainment and release management of live, chain wide store systems to enable our associates to deliver amazing customer experiences
  • Proactively partner with IT & cross functional teams to review store system usage, performance and feedback to provide recommendations for future enhancements or address current issues
  • Develop tools and programs to ensure field usability, adoption and performance for all system related projects based on CSC and field recommendation
  • Track project status against key milestones and evaluate ability to achieve timeline
  • Coordinate issue resolution meetings between user group and technical team
  • Align all system release and deployment timing with Senior Operations Leaders
  • Provides communication content for all projects and initiatives to the Communication Team
  • Provide stores business enabling support and services, upholding our Service Level Agreement
  • Work autonomously
  • demonstrate initiative and sense of urgency
  • Respond resourcefully to change
  • know when to call upon others for different perspective
  • Show consistency among principles, values and behavior

Requirements

  • Bachelor's Degree or equivalent experience
  • 5+ years project management experience or equivalent
  • 3+ years in highly technical discipline and/or specialty retail

Nice to have

  • 3+ years operations experience
  • Experience with cross functional teams
  • Knowledge of Industry trends

What we offer

  • competitive bonus and/or commission plan
  • health care
  • retirement savings
  • paid time off/vacation
  • employee discounts
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