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Manager Station Operations

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Alaska Air Group

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Location:
United Kingdom , Hounslow

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Category:
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Contract Type:
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Salary:

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Job Description:

The Manager, Station Operations is responsible for owning the airport’s operation and executing on Alaska Airlines (AS) strategy to ensure a superior level of international customer service that will delight our guests. As a people leader, the Manager, Station Operations, leads and establishes priorities for the team to deliver a remarkable guest experience, and maintain the utmost safety standards.

Job Responsibility:

  • Manage daily airport station operations, and establish priorities of station operations and employees
  • Execute on strategy necessary plans, budgets, and schedules
  • Negotiate and manage vendor contracts, as needed
  • Make decisions related to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of international, UK and US based carrier regulations and local airport authorities
  • Represent the company in the community through public relations activities
  • Manage all station resources, such as facilities, equipment, and supplies
  • Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management
  • Supervise labor contract administration, as needed
  • Liaise with oneworld Alliance partners and relevant regulatory bodies, including Civil Aviation Authority (CAA), Federal Aviation Administration (FAA) and Transportation Security Administration (TSA), as required
  • Shape culture of team through action, presence, and reinforcement of behaviors

Requirements:

  • Minimum 5 years of customer service or station operations experience, preferably with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls
  • At least 2 years of leadership experience or supervisory role
  • Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree
  • Demonstrated understanding of international and UK aviation standards, including International Civil Aviation Organization (ICAO) regulations, International Air Transport Association (IATA) procedures, and UK Civil Aviation Authority (CAA) publications (CAPs). Familiarity with European Union Aviation Safety Agency (EASA) frameworks is advantageous, particularly for cross-border aviation operations
  • Strong understanding of compliance and airline industry standards
  • Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction
  • Active listener who values diverse perspective and fosters an inclusive environment
  • Ability to establish cross-functional, collaborative relationships with other teams and workgroups
  • Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook)
  • Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts)
  • Must be authorized to work in the UK and meet relevant airport security clearance requirements
  • Must meet the eligibility criteria for an Airside Pass, including a 5-year employment history check, criminal record screening, and right-to-work verification. Issuance of the pass is subject to approval by airport security and may include Counter-Terrorism Clearance depending on the role
  • Must be able to travel to the US without restrictions

Nice to have:

  • Five years of previous station leadership experience
  • Experience in a transatlantic airport operations environment
  • Fluency in other European languages is an advantage
  • Knowledge of Sabre, Image, or similar airline platforms
What we offer:
  • Competitive compensation
  • Comprehensive well-being programs
  • Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air

Additional Information:

Job Posted:
January 22, 2026

Expiration:
January 27, 2026

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