Manager, Specialty Pharmacy Process Improvement, CVS Health

CVS Health

Location:
United States

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

54300.00 - 159120.00 USD / Year

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Job Description:

The Specialty Process improvement manager will lead and support process and performance improvement projects within the Specialty Pharmacy. The manager will conduct business process reviews of pharmacy operations to improve efficiency, quality, customer experience, and financial performance. In addition, the team will focus on driving improvement in colleague performance across important metrics such as call quality and net promoter score.

Job Responsibility:

Execute strategic process improvement projects using lean six sigma tools and methodologies
Identify process improvement opportunities in collaboration with business partners targeting an improved customer experience, operational efficiencies, cost avoidance, and revenue and EBIT growth
Provide support to Business Leaders in Pharmacy Operations, Technology Team to support problem identification, solution definition and refinement, measurement, and tracking of outcomes
Partner closely with various Operations functional/department leaders and teams in readying Operations for solutions process delivery and adoption
Responsible for interfacing and communicating at varying levels of the organization, including direct communication with cross-functional areas across the company, colleagues, functional area leaders, and project teams
Drive outcomes, analyze results, establish baseline metrics, and track value generated through the improvement of KPIs
Develop and present effective presentations to a diverse population of individuals across Specialty with varying responsibilities, educational backgrounds, and interests to facilitate and drive improvement

Requirements:

5-8 years relevant process improvement, technology and/or strategy operations experience
Strong analytical skills, experience working with data interpreting data and using data to drive solutions and outcome
Excellent presentation and communication skills/techniques
Ability to work collaboratively in a cross-functional team environment
Demonstrates high level of integrity and independent judgement and initiative
Demonstrates strong and effective high-quality execution to meet deliverables and tasks in appropriate timelines
Ability to process and synthesize quantitative and qualitative data to derive actionable solutions
Data analysis skills, including the ability to wrangle and analyze large structured and unstructured datasets (Excel and more advanced analytical techniques)
Excellent presentation and communication skills, including aptitude for fact gathering, writing, and analysis
Ability to meet deadlines and satisfy customers with multiple conflicting priorities
Ability to effectively interact one-on-one with all levels of management
Demonstrates flexibility to support rapid adjustments to strategy and priorities to meet changing business requirements
Bachelor's Degree or equivalent experience required

Nice to have:

2+ years of experience in a Specialty Pharmacy
Lean Six Sigma certification or 2+ years of related professional experience
Experience and understanding of Lean Six Sigma process improvement tools and methodologies (DMAIC, Kaizen, Process Mapping, Process Capability Analysis, Hypothesis Testing, etc)
Proven ability to support multi-faceted initiatives and use effective judgment in prioritization and time allocation
Experience in the following software platforms - including but not limited to: Web based applications, Tableau, SharePoint
Highly skilled and experienced in all Microsoft products - Excel, Word, PowerPoint, Power BI, Power Automate etc
Experience in the mail and/or Specialty Pharmacy space, particularly frontend and/or backend operations
Minitab and/or SQL, Python, R experience

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 23, 2025

Expiration:
October 31, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Manager, Specialty Pharmacy Process Improvement