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Manager, Solutions Consulting, Mirakl Connect

United States, Boston 138750.00 - 175750.00 USD / Year · Job Posted May 04, 2026
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Job Responsibility

  • Lead and develop a high-performing Solutions Consulting team, setting clear expectations while personally supporting our most strategic customers through complex pre-sales and onboarding engagements
  • Own and evolve the Connect onboarding motion, leveraging AI and automation tools to improve time-to-value, scalability, and customer experience without linear headcount growth
  • Partner with Sales, Customer Success, Product, and Operator teams to align on customer needs and remove friction throughout the customer journey
  • Build and deploy AI-driven playbooks, copilots, and automated workflows to streamline onboarding, enhance team productivity, and accelerate issue resolution
  • Act as the escalation point for complex onboarding challenges, ensuring successful outcomes for enterprise customers and driving early value realization

Requirements

  • 6–10+ years of experience in Solutions Consulting, Customer Success, or Implementation roles within SaaS
  • 2–4+ years of experience managing or leading high-performing customer-facing teams
  • Proven ability to operate as a player-coach, balancing team leadership with direct engagement on high-value accounts in complex, multi-stakeholder environments
  • Demonstrated track record of building and scaling processes, systems, and playbooks in fast-paced, growing organizations
  • AI and automation tool expertise (n8n, Make, Salesforce, Dust, Claude) for workflow optimization
  • Executive stakeholder communication and presentation
  • Data-driven decision making and analytical thinking
  • Cross-functional collaboration and influence
  • Process design and operational scaling

What we offer

  • health
  • dental
  • 401(k) match plan
  • commuter
  • PTO

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