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Lead and develop a high-performing Solutions Consulting team, setting clear expectations while personally supporting our most strategic customers through complex pre-sales and onboarding engagements
Own and evolve the Connect onboarding motion, leveraging AI and automation tools to improve time-to-value, scalability, and customer experience without linear headcount growth
Partner with Sales, Customer Success, Product, and Operator teams to align on customer needs and remove friction throughout the customer journey
Build and deploy AI-driven playbooks, copilots, and automated workflows to streamline onboarding, enhance team productivity, and accelerate issue resolution
Act as the escalation point for complex onboarding challenges, ensuring successful outcomes for enterprise customers and driving early value realization
Requirements
6–10+ years of experience in Solutions Consulting, Customer Success, or Implementation roles within SaaS
2–4+ years of experience managing or leading high-performing customer-facing teams
Proven ability to operate as a player-coach, balancing team leadership with direct engagement on high-value accounts in complex, multi-stakeholder environments
Demonstrated track record of building and scaling processes, systems, and playbooks in fast-paced, growing organizations
AI and automation tool expertise (n8n, Make, Salesforce, Dust, Claude) for workflow optimization
Executive stakeholder communication and presentation
Data-driven decision making and analytical thinking