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Mastercard Logo Mastercard · IT - Software Development

Manager, Solution Operations, Agent Suite

Hungary, Budapest · Job Posted May 05, 2026
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Job Description

As Manager, Solutions Operations for Agent Suite, you will support building and operationalizing program governance for Mastercard’s fast-growing AI Consulting capability. Reporting to the Director, you will help build, scale and optimize governance and reporting structures, and shape processes that drive responsible innovation and operational excellence. Operating in a fast-paced environment where ambiguity and rapid evolution are the norm, your work will focus on ensuring our systems and processes are designed for resilience, compliance, and innovation so the team can focus on doing their best work as the operation scales.

Job Responsibility

  • Lead the development and execution of governance frameworks to ensure scalability, compliance, and responsible innovation within the Agent Suite program
  • Collaborate with internal business, technology, and compliance teams, as well as external vendors, to align priorities, curate capabilities, and strengthen the overall Agent Suite ecosystem
  • Participate in cross-functional problem-solving sessions to address complex operational and technical challenges, ensuring timely and effective decision-making
  • Identify and implement opportunities to streamline operational processes through automation, efficient system design, and best practices
  • Ensure clear, consistent, and tailored program communications for all audiences
  • Design, implement, and continuously improve technical workflows and governance standards to drive operational consistency and high-quality outcomes across global teams
  • Participate in the configuration and optimization of technical systems (such as project tracking and reporting platforms) to meet evolving team and program needs
  • Uphold a culture of continuous improvement, encouraging team members to pilot new approaches, share learnings, and refine operational methods for maximum efficiency
  • Work across Product, Engineering, Procurement, and Operations to ensure timely, coordinated program delivery
  • Develop and maintain operational KPIs, dashboards, and reporting systems to provide leadership with timely, actionable insights for informed decision-making
  • Manage budget tracking, resource forecasting, and cost optimization for technical operations, ensuring alignment with strategic objectives
  • Translate operational data and insights into compelling reports and recommendations that inform executive decisions on resource planning and investment

Requirements

  • Experience in technical or product operations, program coordination, or process improvement within technology or consulting settings
  • familiarity with AI technologies is a plus
  • Demonstrated ability to support the development and maintenance of technical workflows, governance processes, and reporting tools
  • Solid skills in operational analytics, using automation tools, and following compliance procedures
  • Strong communication and stakeholder engagement abilities
  • able to collaborate effectively with cross-functional teams
  • Thrives in a fast-paced, dynamic environment and adapts well to change
  • Willingness to help build and improve systems and processes as needed
  • Enjoys supporting and sharing knowledge with team members to achieve group objectives
  • Bachelor’s degree or equivalent practical experience in a technical or business field
  • relevant certifications or further education are an advantage but not required

Nice to have

  • familiarity with AI technologies is a plus
  • relevant certifications or further education are an advantage but not required
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