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Manager, Software Technical Account Managers

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Axon

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Location:
United States , Scottsdale

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As Manager of Technical Account Managers, you lead a team of customer-facing Technical Account Managers operating across embedded, regional, and traveling engagement models, supporting Axon’s most strategic public safety customers. Your team serves as the operational extension of Axon within agency environments—driving successful deployment, stabilization, and adoption of Axon’s hardware, software, digital evidence, and integrated workflows.

Job Responsibility:

  • Lead, coach, and develop a team of Technical Account Managers
  • Set clear expectations for execution quality, onsite presence, customer engagement, and accountability
  • Develop talent capable of supporting Axon’s software-centric and hardware-centric products
  • Drive skills development, performance management, and succession planning
  • Foster a culture of ownership, proactive problem-solving, and continuous improvement
  • Own portfolio-level delivery across assigned agencies
  • Provide oversight for end-to-end delivery
  • Ensure TAMs effectively manage dependencies across hardware provisioning, installation readiness, network requirements, software configuration, and agency workflows
  • Establish and enforce standards, playbooks, and best practices
  • Serve as the leadership escalation point for agency command staff, IT leadership, and internal Axon stakeholders
  • Coach TAMs on executive communication, value articulation, and change leadership
  • Partner closely with Sales, Professional Services, Support, and Product teams
  • Act as a senior customer advocate within Axon
  • Own performance management across your portfolio
  • Identify systemic delivery risks or friction points and drive corrective action
  • Use data and operational insights to continuously refine delivery models
  • Provide leadership-level escalation support during critical incidents
  • Ensure appropriate coverage and continuity across engagement models
  • Maintain situational awareness across the portfolio

Requirements:

  • Bachelor’s degree in Business, Technology, Engineering, or a related field, or equivalent professional experience
  • 8+ years of experience in customer-facing technical delivery, program management, hardware/software deployments, or complex technology environments
  • 5+ years of experience leading senior individual contributors in high-accountability, customer-facing roles
  • Demonstrated ability to scale execution through teams operating across multiple delivery models
  • Strong executive presence, with experience engaging command-level or senior customer stakeholders in mission-critical contexts
  • Proven experience leading hardware and software deployments, including coordination across infrastructure, networking, and field operations
  • Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows
  • Data-driven leadership approach with experience managing performance through KPIs, dashboards, and structured operational reviews
  • Ability to operate effectively in ambiguous, fast-moving environments while maintaining clarity, discipline, and accountability
  • Ability to obtain and maintain CJIS compliance and handle confidential and highly sensitive information.

Nice to have:

  • Experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS to deliver meaningful and actionable insights
  • Experience building views, writing & optimizing queries, and creating reports in SQL Server
  • Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS)
What we offer:
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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