Manager, Small Business Customer Acquisition – Broadband & Connectivity

• Market Presence and Community Engagement: Spend significant time in-market across rural communities in Manitoba and Saskatchewan
• Develop a strong understanding of the types of businesses operating in rural areas
• Build trusted relationships with local business owners, community leaders, chambers of commerce, municipalities, and economic development organizations
• Gather first-hand insight into how rural businesses use connectivity
• Represent the company at community events, trade shows, local meetings, and fiber launch activities
• Customer Acquisition and Strategy Execution: Develop and execute small business acquisition strategies
• Drive new customer growth for fiber broadband internet, business voice solutions, and managed Wi-Fi
• Tailor sales approaches and offers based on local business needs
• Personally engage in key sales opportunities
• Multi-Channel Sales Management: Own and optimize all acquisition channels: Door-to-door and field-based sales, Inside sales, Dealer, reseller, and referral partner channels, Online and web-generated leads
• Ensure consistent messaging, pricing, and customer experience
• Act as the escalation point for complex opportunities
• Inside Sales Team Leadership: Lead, coach, and develop a team of 2–3 inside sales representatives
• Translate in-market learnings into practical guidance
• Set clear performance expectations, KPIs, and activity targets
• Monitor pipeline health, call quality, and conversion performance
• Dealer and Community Partner Management: Recruit, onboard, and manage local dealers and referral partners
• Enable partners with market-specific insights, tools, and training
• Ensure partner activity aligns with community needs
• Collaboration and Market Feedback: Work closely with marketing
• Coordinate with network deployment and operations teams
• Provide structured feedback on competitive dynamics, pricing sensitivity, and product requirements
• Reporting, Forecasting and Compliance: Maintain accurate sales pipelines and forecasts
• Track acquisition performance by channel, community, and product
• Ensure compliance with CRTC requirements, privacy regulations, and internal sales policies

• 5+ years of B2B sales and customer acquisition experience, preferably in telecom, ISP, or technology services
• 2+ years of people leadership experience
• Experience selling fixed connectivity solutions (fibre, broadband, voice, networking) strongly preferred
• Demonstrated experience working in or serving rural markets in Manitoba and/or Saskatchewan
• Strong B2B customer acquisition and consultative selling skills
• Multi-channel sales leadership and execution
• Ability to translate field insights into scalable sales approaches
• Deep understanding of broadband, voice, and managed Wi-Fi solutions
• CRM, forecasting, and sales analytics
• Community-oriented and relationship driven
• Comfortable spending time on the road and working in rural environments
• Entrepreneurial mindset with a hands-on approach
• Trust-builder with strong local credibility
• Adaptable and execution-focused

Competitive base salary plus performance-based incentives aligned with customer growth