Manager, Site Reliability Engineering and Incident Management Jobs

Manager, Site Reliability Engineering and Incident Management

Planet DDS

Location:
United States, Atlanta

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

118000.00 - 160000.00 USD / Year

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Job Description:

Planet DDS is seeking a Manager, Site Reliability Engineering and Incident Management, to manage our Site Reliability Engineering function as well as our external incident response function for our production operations. To be successful, the manager will need to be self-motivated, communicate clearly, and operate with a sense of urgency in a fast-paced environment.

Job Responsibility:

Lead and mentor a team of SREs and Incident Managers
Foster a culture of reliability, accountability, and continuous improvement
Collaborate with engineering teams to design resilient platform architectures
Oversee the incident response process for outages and service disruptions
Ensure timely detection, escalation, and resolution of incidents
Drive post-incident reviews (PIRs) and root cause analysis
Implement improvements based on lessons learned to prevent recurrence
Mature and enforce best practices for incident response and runbooks
Automate operational tasks to reduce toil and improve efficiency
Maintain observability tools (monitoring, alerting, logging)
Define and maintain incident management policies and escalation procedures
Drive initiatives for chaos engineering, capacity planning, and disaster recovery testing

Requirements:

7+ years in SRE, DevOps, or Infrastructure roles
3+ years in Incident Management leadership
Deep understanding of reliability, scalability, and performance optimization
Multi-cloud expertise in AWS, Azure, or GCP
Understanding of DNS, load balancing, firewalls, and compliance frameworks
Knowledge of fundamental cloud security (e.g., identity and access management, firewalls)
Deep understanding of logging and monitoring and security best practices
Strong collaboration and communication skills
Bachelor’s Degree in a relevant major or equivalent years of experience is a plus

Nice to have:

Dental industry knowledge
Experience working in B2B SaaS companies
Experience with cloud containers, specifically Kubernetes

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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