CrawlJobs Logo

Manager, Service Transition

nttdata.com Logo

NTT DATA

Location Icon

Location:
India , Bangalore

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Manger, Service Transition is a management role, responsible for overseeing, managing and coordinating the activities of the team in the completion of a transition project. This role ensures that transition projects adhere to all required governance processes, utilizes the correct tools and that client requirements are met. The Manager, Service Transition fosters a collaborative and innovative team culture focused on operational excellence.

Job Responsibility:

  • Acts as the point of escalation for transition projects and will take responsibility for resolving or owning the resolution of all escalated issues
  • Manages risk and minimizes potential failure by planning and ensuring the execution of all testing, training and change management activities
  • Contributes to the Pre-Sales process by partnering with the internal stakeholders to understand the client's requirements and to plan and design the required transition process
  • Undertakes due diligence investigations to determine exact client requirements
  • Works according to standard and set project management methodologies to plan and manage the execution of service and outsource transition projects
  • Establishes positive relationships with the stakeholders and engage with them on a regular basis
  • Plans and coordinates engagement sessions with the client and prepare for and facilitate these sessions
  • Ensures that all parties remain informed throughout the process by ensuring that the required communication and reports are prepared and distributed on a regular basis
  • Identifies resource requirements for the transition project and negotiate and agree the use of the resources
  • Ensures that the environment is prepared, configured and equipped to operate and support the client service according to agreed Service Level Agreements
  • Performs as a people manager to the cross functional transition team, developing team members to grow in their roles
  • Fosters a collaborative and innovative team culture focused on operational excellence

Requirements:

  • Advanced knowledge of project management methodologies, tools and standards (both Waterfall and Agile)
  • Advanced business and commercial acumen coupled with strategic thinking ability
  • Ability to develop and enhance client and stakeholder relationships
  • Advanced understanding of IT industry and expertise on transition management approaches and methodologies
  • Ability to construct plans and schedules with pricing information within a framework
  • Ability to interpret, deconstruct and contribute to contract collateral
  • Excellent communication skills, both verbal and written
  • Bachelor's degree or equivalent in Computer Science or Information Technology or a related field
  • Advanced experience in Service Transitioning and Project management preferably gained within a global IT services organization
  • Advanced experience in engagement across contractual review and service definition
  • Advanced track record in managing complex client transition projects, preferably within a large enterprise environment
  • Advanced demonstrable experience in communication and negotiation at senior management level
  • Advanced demonstrable expertise in transition management approach and methodology

Nice to have:

  • Relevant ITIL certification preferred
  • PMBOK and/or Prince II Certification(s) desirable

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Manager, Service Transition

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...
Location
Location
India , Pune
Salary
Salary:
Not provided
avaloq.com Logo
Avaloq
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University or higher education degree and/or operational experience in Banking Operations
  • Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
  • Good knowledge of MS Office
  • Good communication with a process-orientation and ability to understand complex situations
  • Pro-active and can-do attitude with a high level of integrity and reliability
  • Great flexibility and willingness to learn
  • Strong operational risk understanding
  • Analytical, communication and flexibility/adaptability skills
  • Availability to work following EMEA shift
  • Fluency in English
Job Responsibility
Job Responsibility
  • Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
  • Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
  • Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
  • Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
  • Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
  • Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
  • Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
  • Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
  • Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
  • Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes
What we offer
What we offer
  • Annual bonus
  • Flexible working
  • Instant recognition
  • Access to Udemy for professional and personal learning
  • Fulltime
Read More
Arrow Right

Liquid Finance Transition Manager

Join us at Barclays as a Liquid Finance Transition Manager, where you will be re...
Location
Location
China , Hong Kong
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrate experience in a client facing financial services industry - a prior role in Transition Management, Prime Client Services or other Prime Services Client Facing roles is preferred
  • Have a working understanding of the Hedge Fund and Asset Manager landscape, with focus on clearing, settlement and financing across products and strategies
  • Have a working knowledge of products including Cash Equities, Bonds, Repo, Equity Synthetics, Exchange Traded Derivatives, OTC Clearing and FXPB
  • Be detail oriented, with the ability to work in a resourceful manner but in a team environment with the ability to build internal and external stakeholder relationships
  • Demonstrate willingness to improve processes and enhance end to end workflow
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda
  • Ability to manage multiple demanding items at a given time
Job Responsibility
Job Responsibility
  • Onboarding clients across multiple platforms and markets that we currently offer trading and investment opportunities for
  • Manage relationships of various internal stakeholders ranging from Sales, Tax, Legal, Credit, KYC, and Operations
  • Serve as the primary point of contact for clients, handling the day-to-day dialogue and action
  • Responsible for end-to-end coordination of all new clients onto the Barclays platform across Equity Financing, Fixed Income Repo and Prime Brokerage, Futures Execution and Clearing, OTC Clearing and FXPB
  • Working with clients to optimise the Liquid Financing relationship
  • Provide best-in-class service and escalation oversight
  • Primary contact for Liquid Financing clients in areas such as trading, risk, billing and reporting
  • Provide expertise on industry and regulatory initiatives
  • Subject matter expert for our clients, with a deep understanding of each client’s business mix, operational requirements and product sensitivities
  • Fulltime
Read More
Arrow Right

Service Level Manager

At Sopra Steria’s OptimAI team, we help customers optimize and simplify core ope...
Location
Location
Belgium , Brussels
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in service delivery, service level management, or IT support in an enterprise environment
  • Familiarity with ITIL principles and continuous improvement methodologies
  • Ability to translate customer needs into actionable service and operational improvements
  • Strong communication and stakeholder management skills
  • Experience supporting complex or business-critical software applications is a strong asset
  • Hands-on experience with ITSM tools (e.g., 4me, ServiceNow, or similar)
  • Languages: Dutch and English are required
  • French is a plus.
Job Responsibility
Job Responsibility
  • Ensure operational continuity and SLA-compliant service delivery across your customer portfolio
  • Guide CuCa consultants in their daily execution and customer interactions
  • Lead service review meetings and communicate clearly through reports and dashboards
  • Align third-party services with contractual and technical standards
  • Identify and drive continuous service improvements, both operational and strategic
  • Act as a trusted advisor, spotting opportunities for system-wide optimizations beyond CuCa scope
  • Contribute to our ambition to evolve towards intelligent support services, including AI-driven capabilities
  • Promote knowledge sharing and ensure the Customer Knowledge Base remains a living reference
  • Provide input for budget follow-up and support contract renewals
  • Guide the onboarding of new customers, ensuring a smooth transition into operational support.
What we offer
What we offer
  • Mobility options (including a company car)
  • Insurance coverage
  • Meal vouchers
  • Eco-cheques
  • Continuous learning opportunities through the Sopra Steria Academy
  • Team events.
Read More
Arrow Right

Embedded Transitional Care Manager

The Embedded Transitional Care Manager - RN (TCM-RN) plays a critical role in en...
Location
Location
United States , Indianapolis
Salary
Salary:
54095.00 - 116760.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An active RN license within the state of practice in good standing
  • willingness to obtain cross-state licensure, as needed
  • Certified Case Manager (CCM) or equivalent case management certification required, or willingness to obtain within 12 months of hire
  • 2+ years’ experience in transitional nursing, discharge planning, nursing case management, or home health
  • experience in utilization management preferred
  • knowledge of Medicare/Medicaid and NCQA regulatory transitions of care criteria
  • exceptional communication skills and customer service orientation
  • innovative and independent problem-solving skills
  • ability to monitor and evaluate opportunities for cost-effective care options with high-quality outcomes
  • Spanish-speaking preferred but not required
Job Responsibility
Job Responsibility
  • Manage patients through transitions of care, either face to face in the facility or telephonically
  • advocate for the patient throughout the care continuum
  • identify opportunities for workflow improvements and partnerships
  • maintain real-time records of patient transitions
  • engage with physicians, case managers, and hospitalists
  • coordinate follow-up care, medication reconciliation, and discharge planning
  • collaborate with internal stakeholders and regional leaders on transitions initiatives
  • participate in training, documentation, tracking, and quality assurance
What we offer
What we offer
  • Mission-focused career
  • paid vacation and sick time
  • investment/retirement 401K match options
  • health insurance, vision, and dental benefits
  • affordable medical plan options
  • no-cost programs for health and wellness
  • tuition assistance
  • flexible schedules
  • family leave
  • dependent care resources
  • Fulltime
Read More
Arrow Right

Embedded Transitional Care Manager RN

Oak Street Health takes a team-based approach to providing outstanding patient c...
Location
Location
United States , Rockford
Salary
Salary:
66575.00 - 142576.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An active RN license within the state of practice in good standing
  • Willingness to obtain cross-state licensure, as needed
  • Certified Case Manager (CCM) or equivalent case management certification required, or willingness to obtain within 12 months of hire
  • 2+ years’ experience in transitional nursing, discharge planning, nursing case management, or home health
  • Experience in utilization management preferred
  • Knowledge of Medicare/Medicaid and NCQA regulatory transitions of care criteria
  • Exceptional communication skills and customer service orientation
  • Innovative and independent problem solving skills
  • Ability to monitor and evaluate opportunities for cost-effective care options with high-quality outcomes
  • Spanish-speaking preferred but not required
Job Responsibility
Job Responsibility
  • Manage patients through transitions of care
  • Advocate for the patient throughout the care continuum
  • Identify opportunities for improved program workflows
  • Maintain real-time and accurate records of patient status
  • Adhere to CMS, state specific and NCQA compliance criteria
  • Evaluate patient status post-ED visit or observation stay
  • Triage to determine appropriate follow up care
  • Engage directly with inpatient physicians, case managers, medical directors, and hospitalists
  • Coordinate with the Utilization Management team
  • Conduct structured clinical assessment to identify post-discharge needs
What we offer
What we offer
  • Paid vacation, sick time, and investment/retirement 401K match options
  • Health insurance, vision, and dental benefits
  • Affordable medical plan options
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access
  • Fulltime
Read More
Arrow Right

Services Operations Program Manager

We are seeking a Services Operations Program Manager to lead the strategic and o...
Location
Location
United States , Austin; Secaucus
Salary
Salary:
117120.00 - 175680.00 USD / Year
amd.com Logo
AMD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in contingent workforce management, supplier operations, or MSP/Vendor Management Office (VMO) environments
  • Proven success in managing large supplier networks across multiple geographies
  • Strong financial acumen and experience with spend forecasting, budgeting, and variance tracking
  • Excellent stakeholder management and communication skills
  • Strong analytical, reporting, and data validation abilities
  • Bachelor’s degree in Business, Supply Chain Management, Finance, or a related field preferred
Job Responsibility
Job Responsibility
  • Align contingent workforce strategies with evolving business needs, skills, and locations
  • Manage transitions to new Managed Service Providers (MSPs) and coordinate supplier changes, including new engagements and exits
  • Partner with Procurement and business leaders to assess supplier performance, continuity, and financial impact
  • Support Annual Operating Plan (AOP), Project Budget Alignment (PBA), and Long-Range Planning (LRP) processes
  • Partner with procurement for bill rate changes, supplier escalations, and performance improvement initiatives
  • Support sourcing activities by coordinating contingent worker needs across suppliers and countries
  • Work with procurement to maintain accurate and current Statements of Work (SOWs), blanket POs, and bill rate data
  • Validate invoices, timesheets, and expenses to ensure compliance with SOW terms and financial accuracy
  • Partner with IT to support equipment provisioning for contingent workers
  • Maintain a master database tracking headcount, spend, bill rates, and tenure by supplier and country
  • Fulltime
Read More
Arrow Right

Transition Lead

We are looking for Transition Lead to join our team, providing best in class tra...
Location
Location
India , Vadodara
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working within a services function for a Managed Services Provider
  • Experience in managing simultaneous projects to tight timelines
  • Experience in a customer facing role
  • Experience of implementing, and adhering to, Change Management processes
  • Experience of delivering Continual Service Improvement activities
  • An understanding of Service and Value that demonstrates that you can see the bigger picture and get the most out of the underlying service
Job Responsibility
Job Responsibility
  • Project Manage all Managed Service transitions in a repeatable and professional way to ensure successful delivery of the transitioned service(s) ensuring that existing services are not impacted and transitioning services are delivered to a quality that is aligned to PMC’s standards
  • Ensuring that transitioned services adhere to our company policies and meet the requirements of company accreditations e.g., ISO9001, ISO27001
  • Ensuring that new or altered services are transitioned in-line with the targeted service design
  • Work closely with senior staff from PMC and our customers to ensure that clear visibility is given at all times to the progress of all transition activity
  • Ensure that appropriate internal and external governance is embedded into each transition with minutes, reported to key stakeholders
  • Develop timely internal and external reporting for each transition appropriate to the audience
  • Align with technical resources to understand the unique needs of each transition factoring any risks that may emerge in to your planning and reporting
  • Ensure that information and documentation is made available from our transitioning customer and converted into high quality knowledge articles added into the Service Desk ITSM knowledge base
  • Manage successful deployment of service releases into supported environments
  • Plan and manage service changes efficiently and effectively
Read More
Arrow Right

Assistant Delivery Manager – Operations (Payers Services – Claims)

We are seeking a dynamic and experienced leader to oversee our Payer Services op...
Location
Location
India , Chennai
Salary
Salary:
Not provided
accesshealthcare.com Logo
Access Healthcare LLC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication and people skills
  • Available to work at office in US Shift (06:00 PM to 03:00 AM IST)
  • Strong project management and client coordination skills
  • Minimum 11 years of work experience
  • Proven experience in a leadership role within Payer Services or a related field
Job Responsibility
Job Responsibility
  • Establish productivity standards for all Payer Services operations
  • Collaborate with senior leaders to develop a robust quality control system for the Accounts Receivable process
  • Propose continuous process improvements to enhance value and manage Payer Services effectively
  • Participate in the transition of new projects, engage with clients, and ensure the team meets business requirements
  • Oversee project progress and participate in client meetings
  • Facilitate and monitor quality standards for executives
  • Ensure a seamless transition for all new clients within Payer Services functions
  • Address operational and staffing issues promptly and effectively
Read More
Arrow Right