Manager, Service Transition Job at NTT DATA (Bangalore)

Job Description

The Manger, Service Transition is a management role, responsible for overseeing, managing and coordinating the activities of the team in the completion of a transition project. This role ensures that transition projects adhere to all required governance processes, utilizes the correct tools and that client requirements are met. The Manager, Service Transition fosters a collaborative and innovative team culture focused on operational excellence.

Job Responsibility

Acts as the point of escalation for transition projects and will take responsibility for resolving or owning the resolution of all escalated issues
Manages risk and minimizes potential failure by planning and ensuring the execution of all testing, training and change management activities
Contributes to the Pre-Sales process by partnering with the internal stakeholders to understand the client's requirements and to plan and design the required transition process
Undertakes due diligence investigations to determine exact client requirements
Works according to standard and set project management methodologies to plan and manage the execution of service and outsource transition projects
Establishes positive relationships with the stakeholders and engage with them on a regular basis
Plans and coordinates engagement sessions with the client and prepare for and facilitate these sessions
Ensures that all parties remain informed throughout the process by ensuring that the required communication and reports are prepared and distributed on a regular basis
Identifies resource requirements for the transition project and negotiate and agree the use of the resources
Ensures that the environment is prepared, configured and equipped to operate and support the client service according to agreed Service Level Agreements
Performs as a people manager to the cross functional transition team, developing team members to grow in their roles
Fosters a collaborative and innovative team culture focused on operational excellence

Requirements

Advanced knowledge of project management methodologies, tools and standards (both Waterfall and Agile)
Advanced business and commercial acumen coupled with strategic thinking ability
Ability to develop and enhance client and stakeholder relationships
Advanced understanding of IT industry and expertise on transition management approaches and methodologies
Ability to construct plans and schedules with pricing information within a framework
Ability to interpret, deconstruct and contribute to contract collateral
Excellent communication skills, both verbal and written
Bachelor's degree or equivalent in Computer Science or Information Technology or a related field
Advanced experience in Service Transitioning and Project management preferably gained within a global IT services organization
Advanced experience in engagement across contractual review and service definition
Advanced track record in managing complex client transition projects, preferably within a large enterprise environment
Advanced demonstrable experience in communication and negotiation at senior management level
Advanced demonstrable expertise in transition management approach and methodology

Nice to have

Relevant ITIL certification preferred
PMBOK and/or Prince II Certification(s) desirable

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Manager, Service Transition

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