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Vodafone Logo Vodafone · IT - Administration

Manager-Senior Network Specialist

India, Pune · Job Posted February 14, 2026
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Job Description

We are seeking a highly skilled Senior Network Specialist to provide 3rd Line support across complex LAN and WAN environments within the Managed LAN domain. The individual will work within the Vodafone Assure and Operate models, supporting incident restoration, driving root cause analysis, and collaborating extensively with cross-functional teams, suppliers and technology partners. The role involves supporting multi-vendor network infrastructures, resolving high‑severity incidents, and ensuring continuous improvement of network performance and reliability.

Job Responsibility

  • Deliver 3rd Line support for complex LAN and WAN problem tickets, including real-time troubleshooting and service restoration
  • Provide last-level technical support prior to escalation to vendor TAC teams such as Cisco, Nokia, Juniper and Adva
  • Collaborate closely with Customer Services, Problem Managers, CSOC, INOC, and other Vodafone technical teams
  • Ensure all escalations adhere to product and customer guidelines
  • Support 24x7 technical on-call responsibilities on a rotational basis
  • Act as a technical escalation point for Problem Managers and, where needed, for 2nd Line teams
  • Troubleshoot MPLS VPN technologies including L3 VPN, pseudowires, VPLS and related services across Cisco GSR, ASR, Alcatel/Nokia 7750 SR and other platforms
  • Conduct root cause analysis for complex incidents and escalated faults
  • Provide input on software, security vulnerabilities and lifecycle management for routers, switches, and network devices
  • Contribute to improving technology reliability, service availability and operational processes
  • Work effectively with cross‑functional teams, customers and global service providers
  • Demonstrate strong communication skills to negotiate, influence and present solutions to technical stakeholders

Requirements

  • Minimum of 6 years’ experience in telecommunications or IP networking environments
  • Strong analytical skills with a structured approach to solving complex technical issues
  • Proven experience managing high‑severity incidents and working under pressure
  • Ability to work independently, managing priorities with minimal supervision
  • Excellent communication skills (written and verbal), with the ability to engage confidently with customers, suppliers and internal teams
  • In‑depth understanding of TCP/IP, routing, switching, QoS and MPLS VPN technologies
  • Hands-on experience with at least two of the following: Familiarity with ITIL processes and service assurance frameworks
  • Strong documentation skills and experience with tools such as Remedy, Cramer and relevant service provider platforms
  • Ability to work during high-demand periods and manage multiple operational demands
  • Strong team collaboration and empathy-driven communication style

What we offer

  • Opportunities to work with cutting-edge technologies across multi-vendor environments
  • Exposure to global telecom operations and cross-functional collaboration
  • Skill enhancement through real-time complex incident handling
  • Professional growth in a highly technical, service‑critical environment
  • A collaborative workplace where continuous improvement and innovation are encouraged
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