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We’re hiring a Manager (or Senior Manager) of Business Recruiting to lead and evolve how we hire across GTM and G&A functions at Intercom. This role is for a recruiting leader who thinks like a business partner, someone who understands how hiring fuels revenue, scale, and operational excellence, and can translate business strategy into a clear, executable talent plan. You’ll own recruiting strategy and delivery for critical GTM and G&A teams, while also driving cross-functional and global initiatives that improve hiring quality, speed, and consistency as Intercom continues to scale. This is a high-impact role with real visibility and influence across senior leadership.
Job Responsibility:
Partner closely with senior leaders across Sales, Marketing, Customer Support, Solutions, Revenue Ops, Finance, Legal, and People to define hiring priorities and headcount strategy
Translate business goals (growth targets, capacity models, operating plans) into clear recruiting strategies and quarterly hiring plans
Act as a trusted advisor on talent market dynamics, role design, leveling, and trade-offs between speed, quality, and location
Lead, coach, and develop a high-performing team of Business Recruiters, setting a high bar for execution, candidate experience, and stakeholder partnership
Own pipeline health and hiring performance across key business teams, using data to diagnose risks and unblock progress
Use metrics (time to hire, funnel conversion, source mix, quality signals, candidate experience) to inform decisions and influence leaders
Build simple, repeatable reporting that gives leaders clear visibility into hiring health and trade-offs
Lead and contribute to initiatives that scale Business Recruiting globally (e.g., interviewer capacity, values interview pooling, process consistency, tooling and AI adoption)
Partner with RecOps, People Ops, and Finance to ensure hiring plans are executable and sustainable
Continuously evolve our recruiting model to support growth across regions and functions
Requirements:
8+ years of recruiting experience, with people leadership in a fast-growing tech company
Deep experience hiring for GTM and/or G&A roles, with a strong understanding of commercial and operational talent needs
Proven ability to partner with senior business leaders as a strategic advisor, not just a delivery lead
Strong analytical and operational mindset, comfortable using data to make decisions and tell a compelling story
Experience operating across multiple functions and regions
High standards, strong judgment, and the ability to operate with urgency in competitive markets
Proof of eligibility to work in the United States is required
What we offer:
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!