Manager, Security Systems

• Assist with the installation, configuration, and maintenance of security systems, including surveillance cameras, access control systems, alarm systems, and other related technologies and applications
• Supervise employees and operations in all areas of Security, including the Dean and Event Level Command Centers
• Maintain high standards for security equipment, including inventory management, cleaning, and distribution for security personnel
• Collaborate closely with outside contractors to ensure the optimal operation of our security equipment and systems
• Ensure that staffing levels for operating security systems during events are appropriate. Properly brief, deploy, and redeploy staffing resources as necessary to maintain effective security operations
• Implement and monitor the daily event and non-event badging system to ensure proper access control and security compliance
• Conduct comprehensive training and information-sharing sessions with employees on the operations of building security systems. Develop and execute training programs to enhance employee awareness and proficiency
• Conduct regular assessments and audits of security systems to identify vulnerabilities. Implement necessary improvements to maintain the integrity and effectiveness of the security infrastructure
• Manage the operation, and execution of events at Barclays Center, ensuring all security protocols are followed and the safety of attendees is maintained
• Respond promptly to requests from upper management, risk management, and other departments for investigations, ensuring timely and accurate delivery of required information and footage
• Provide comprehensive administrative support, complete projects and tasks, and update security forms, databases, and office records to ensure smooth security operations
• Develop, manage, and update all departmental policy and procedural guidelines, ensuring compliance with industry standards and regulatory requirements
• Collaborate closely with the IT department to ensure seamless integration and alignment of security systems with IT infrastructure and protocols, facilitating efficient communication and troubleshooting
• Demonstrate understanding of managing both internal and external customer requirements and measurement criteria
• Establish positive and collaborative relationships with customers, including local, state, & federal fire, police authorities, and international authorities
• Develop, create, and implement an accepted and sustainable security culture
• Ensure processing, adjudication, and disposition of corporate personnel security actions comply with US Government and International statutory, regulatory, customer contractual, and business requirements
• Assist with confidential investigations, ensuring timely and accurate delivery of required information and or footage
• Help develop, manage, and update all departmental policy and procedural guidelines, ensuring compliance with industry standards and regulatory requirements

• Minimum of 2 years customer/guest service experience, preferably in a sports and/or entertainment facility
• Proficiency in Microsoft Office Programs (Word, Excel, Outlook, PowerPoint) is required
• Proficient in the operation of CCTV systems
• Proficient in general IT operations. Certifications strongly preferred
• Ability to be proactive, recognize problems and find solutions
• Excellent interpersonal, verbal and written communication skills
• Ability to work in a fast-paced environment and simultaneously manage a high level of detail across multiple projects
• Ability to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
• Ability to work well within a team environment, assisting and supporting team members whenever needed
• Must be able to stand/walk for long periods of time and have ability to lift up to 50 lbs
• Must pass a criminal background check and employment check prior to employment
• Ability to communicate effectively in English both verbal and written

Certifications strongly preferred