CrawlJobs Logo

Manager, Saver Services

fin.capital Logo

Fin Capital

Location Icon

Location:
United States , Austin

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

80000.00 - 90000.00 USD / Year

Job Description:

As a Manager, Saver Services, you will lead a hybrid team of onshore and offshore service associates who provide front-line support to our clients via email, chat, and phone. This role is crucial in ensuring an exceptional customer experience by maintaining high service standards, coaching team members, and driving continuous improvement. You will collaborate with cross-functional teams, including product and operations, to enhance service delivery and identify process efficiencies.

Job Responsibility:

  • Lead, mentor, and develop a team of 10-12 client service professionals
  • Set performance expectations and track key metrics such as response times, quality assurance, and client satisfaction
  • Conduct regular 1:1s, team meetings, and performance reviews to foster professional growth
  • Provide coaching and training to improve team efficiency, communication, and problem-solving skills
  • Ensure timely, accurate, and empathetic responses to inbound client inquiries via email, chat, and phone
  • Oversee the processing of plan documents, distribution requests, and other service-related tasks
  • Monitor and enhance quality control processes to ensure adherence to company and regulatory standards
  • Handle escalations and complex client issues with a focus on resolution and retention
  • Analyze trends in client inquiries to identify areas for service and product improvement
  • Collaborate with internal teams to refine workflows and optimize service processes
  • Provide ongoing feedback to the product team to enhance the client experience
  • Drive initiatives to improve efficiency, reduce response times, and increase client satisfaction

Requirements:

  • 3+ years of experience in customer service, client support, or operations, with at least 1-2 years in a leadership or management role
  • Strong communication skills—both verbal and written—with the ability to coach others in effective client interactions
  • Proven track record of leading high-performing teams in a fast-paced, client-facing environment
  • Strong problem-solving skills with the ability to analyze data and drive informed decisions
  • Experience with helpdesk and CRM platforms (e.g., Zendesk, Jira) is a plus
  • Ability to adapt to a rapidly evolving business environment and drive positive change
What we offer:
  • Competitive health coverage
  • Generous vacation offering
  • Hybrid office policy
  • Great 401(k) plan
  • Eligible to participate in the Company Bonus Pool
  • Eligible to receive new hire equity in the Company

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Manager, Saver Services

New

Specialist, service communications & enablement

Vestwell is expanding and we’re excited about adding a Service Communications & ...
Location
Location
United States , New York; Austin; King of Prussia; Phoenix
Salary
Salary:
70000.00 - 80000.00 USD / Year
fin.capital Logo
Fin Capital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 years of experience in retirement, fintech, or financial services
  • 3–5 years of experience in a content, communications, enablement, or knowledge management role, ideally supporting service, operations, or customer success teams
  • Demonstrated ability to translate complex concepts into clear, plain‑language content tailored to different audiences
  • Strong written and verbal communication skills, with meticulous attention to detail, grammar, and tone
  • Experience partnering with cross‑functional stakeholders and driving content through structured review and approval processes (including legal/compliance where required)
  • Proven ability to manage multiple projects, deadlines, and stakeholders simultaneously in a fast‑paced environment
  • Comfort working with productivity and collaboration tools, including Google Docs/Sheets/Slides, Slack, and Zendesk or similar ticketing/knowledge base platforms
  • Strong organizational skills with a demonstrated ability to maintain and govern content libraries, version control, and documentation standards
  • Positive and proactive attitude, with a team mentality and a strong commitment to superior internal and external customer service
  • Experience with HubSpot
Job Responsibility
Job Responsibility
  • Serve as a central content owner for Service & Operations, responsible for drafting clear, audience‑appropriate communications once plans are out of the sales cycle and into onboarding, implementation, and ongoing service
  • Translate complex product, operational, and regulatory updates into digestible communications for different external personas (e.g., plan sponsors, advisors, savers), ensuring tone and detail level are appropriate for each group
  • Partner closely with Employer Service, Saver Service, Payroll Operations/Implementations, Investment Operations, and other operational teams to identify content gaps and proactively develop materials that reduce confusion, repeat questions, and escalations
  • Work with subject matter experts and stakeholders (e.g., Product, Legal/Compliance, Marketing, Relationship Management) to gather inputs and turn them into polished communications, managing feedback loops and approvals end‑to‑end
  • Draft and maintain FAQs, talking points, and call/email/chat talk tracks for front‑line service teams to ensure consistent, accurate messaging across channels
  • Create and update internal reference materials (knowledge base articles, one‑pagers, decision trees, process overviews) to support operational readiness for new launches, changes, and initiatives
  • Develop communication templates and playbooks that can be reused by service teams (e.g., standard responses, outreach templates, campaign language), balancing consistency with flexibility
  • Manage content calendars and timelines for upcoming releases, product changes, and seasonal initiatives, ensuring impacted service teams and clients are informed at the right time
  • Own and execute distribution operations for outbound communications, including pulling and validating send lists, managing whitelabel and branding requirements across partners, configuring and scheduling sends in HubSpot, and ensuring data integrity across systems
  • Ensure all client-facing content aligns with Vestwell’s brand, tone, and compliance standards, in partnership with Marketing and Legal/Compliance, while prioritizing operational accuracy and service readiness
What we offer
What we offer
  • Competitive health coverage
  • Generous vacation offering
  • Hybrid office policy
  • Great 401(k) plan
  • Fulltime
Read More
Arrow Right

Restaurant Manager

A respected restaurant group is seeking a dedicated manager to lead an exception...
Location
Location
United States , Wrentham
Salary
Salary:
65000.00 - 70000.00 USD / Year
goodwinrecruiting.com Logo
Goodwin Recruiting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years’ experience in a restaurant manager or supervisory role
  • No more than 2 jobs in the past 5 years
  • Knowledge of current labor laws, alcohol beverage regulations, and state wage standards
  • Up-to-date ServSafe, Choke Saver, and Tips certifications
  • Experience with scheduling, budgeting, and staff training
  • Strong understanding of customer service and hospitality standards
Job Responsibility
Job Responsibility
  • Direct all FOH employees to deliver an outstanding dining experience every shift
  • Monitor and uphold food, beverage, and service standards at all times
  • Manage scheduling, FOH staffing, and payroll processes efficiently
  • Oversee onboarding, training, and ongoing staff education
  • Ensure adherence to purchasing and labor budgets, implementing corrective actions as needed
  • Conduct regular audits—tables, tickets, employee files—and act on findings
  • Lead daily pre-shift meetings and ongoing training sessions
  • Participate in manager meetings and handle performance reviews
What we offer
What we offer
  • Health, dental, and vision benefits available
  • Paid time off and company holidays
  • Supportive culture with opportunities for career advancement
  • Fulltime
Read More
Arrow Right

Restaurant Manager

Join a respected restaurant group known for delivering outstanding dining experi...
Location
Location
United States , Concord
Salary
Salary:
60000.00 - 73000.00 USD / Year
goodwinrecruiting.com Logo
Goodwin Recruiting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum ServSafe, Choke Saver, and Tips certifications (current)
  • Demonstrated stability: No more than 2 jobs in the past 5 years
  • Thorough knowledge of current labor laws, alcohol beverage regulations, and wage requirements
  • Experience leading and holding teams accountable to service standards
  • Familiarity with purchasing and labor budgets
Job Responsibility
Job Responsibility
  • Plan, direct, and hold employees accountable to consistently deliver exceptional guest service
  • Ensure all food, beverage, and service standards are met at all times
  • Oversee FOH scheduling and manage staffing to budgets
  • Conduct table and ticket audits for accuracy, addressing issues as needed
  • Lead daily pre-shift meetings and ongoing staff training around menu and product updates
  • Carry out performance reviews and maintain accurate employee files per government standards
  • Hire, train, and develop front-of-house staff, fostering a positive team culture
  • Enforce all administrative, security, and safety procedures
What we offer
What we offer
  • Competitive base salary
  • Comprehensive health, dental, and vision benefits
  • Paid time off and holiday pay
  • Supportive, collaborative team environment
  • Opportunities for career advancement and ongoing training
  • Fulltime
Read More
Arrow Right
New

Senior Partnership Channel Marketing Associate

Vestwell is seeking a proactive and strategic Senior Partnership Channel Marketi...
Location
Location
United States , New York; Austin; King of Prussia; Phoenix
Salary
Salary:
80000.00 - 95000.00 USD / Year
fin.capital Logo
Fin Capital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2-3 years of experience in partner, product, or demand marketing, ideally in financial services/fintech or a regulated category
  • experience with public-sector or state programs is a strong plus
  • Demonstrated success building and executing GTM plans with external partners, including managing agency workstreams and complex approvals
  • Strong relationship-management skills with public-sector partners and senior internal stakeholders
  • confident presenter and trusted advisor
  • Proven project management excellence
  • skilled at prioritizing multiple concurrent programs and driving alignment across cross-functional teams
  • Data-driven mindset with hands-on experience setting KPIs, building dashboards, and optimizing campaigns
  • proficiency with analytics and A/B testing
  • Working knowledge of CRM and marketing automation (e.g., Salesforce, HubSpot) and collaboration/PM tools (e.g., Asana, Jira, Google Workspace)
Job Responsibility
Job Responsibility
  • Build and own the end-to-end GTM plan for new and existing state programs, from pre-launch readiness through ongoing growth, including positioning, messaging, channel mix, timelines, and success metrics
  • Partner closely with state agencies to develop compliant, co-branded campaigns and assets
  • manage review/approval workflows, accessibility requirements, and brand standards
  • Drive demand and engagement across the full funnel: awareness, consideration, registration/enrollment, funding, and retention
  • design and execute lifecycle programs for employers and savers
  • Lead integrated campaigns across paid, owned, and earned channels
  • coordinate with PR/Comms, events, content, and digital teams to maximize reach and consistency
  • Oversee external agencies as needed (creative, media, research)
  • define scopes, timelines, deliverables, budgets, and performance targets
  • ensure on-time, on-budget execution
What we offer
What we offer
  • Competitive health coverage
  • Generous vacation offering
  • Hybrid office policy
  • Great 401(k) plan
  • Employee Wellbeing Committee
  • New hire equity in the Company
  • Eligible to participate in the Company Bonus Pool
  • Fulltime
Read More
Arrow Right

Staff Nurse- Cardiothoracic OR

The Clinical Nurse is a Registered Professional Nurse who provides safe, compete...
Location
Location
United States , New York
Salary
Salary:
62.36 USD / Hour
mountsinai.org Logo
Mount Sinai Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation from an accredited Nursing program
  • Bachelor’s Degree in Nursing (BSN)
  • Associate’s Degree in Nursing (ADN) RN who is matriculated in a BSN Program with a graduation date within the year
  • Any Associate’s Degree in Nursing (ADN) RN with Nursing experience must be approved by the CNO
  • Relevant clinical competence in area of nursing practice assigned
  • new graduates must possess current knowledge of the nursing process and its application
  • Licensed as a registered nurse with current registration in New York State
  • Basic Life Saver (BCLS) Issuing Agency: AHA
  • Must have Operating Room and Cardiac OR experience
Job Responsibility
Job Responsibility
  • Delivers patient care by incorporating the tenets of the professional practice model of Relationship Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing standards
  • Assesses and evaluates patient care needs and applies critical thinking skills in patient care management
  • Integrates relevant assessment and intervention skills in the delivery of nursing care
  • Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care
  • Prioritizes all aspects of patient care including teaching, rounding, coaching, and planning after hospital care and delegating to others as appropriate
  • Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease
  • Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient Care Team
  • Manages assignments within the Care Delivery Model of Modified Primary Nursing and demonstrates allocation of material resources effectively
  • Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC)
  • Considers the patients values, preferences, expressed needs and knowledge in all aspects of care
  • Fulltime
Read More
Arrow Right
New

Sales Representative

To plan and carry out all sales activities on assigned areas. Responsible for en...
Location
Location
United States , Big Bar
Salary
Salary:
Not provided
dingesfire.com Logo
Dinges Fire
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • knowledge of fire service equipment and tools
  • knowledge of basic computer applications
  • knowledge of customer service principles
  • knowledge of basic business principles
  • planning and strategizing
  • adaptability
  • verbal and written communication
  • negotiation skills
  • resilience and tenacity
  • goal driven
Job Responsibility
Job Responsibility
  • plan and carry out all sales activities on assigned areas
  • ensure customer satisfaction and manage quality of product and service delivery
  • develop relationships with all Fire and EMT decision-makers in designated area
  • prepare sales action plans and strategies
  • schedule sales activity
  • make sales calls to new and existing customers
  • develop and make presentations of company products and services to current and potential clients
  • negotiate with clients
  • develop sales proposals
  • respond to sales inquiries and concerns by phone, electronically or in person
What we offer
What we offer
  • unlimited commission potential
  • earn approximately 40% of the gross profit on each sale
  • opportunity for a great part-time job earning a strong second income
  • representatives own the sales in their territory
  • Parttime
Read More
Arrow Right
New

AI Solutions Consultant

As a Solutions Consultant on the Zip AI team, you'll be the technical partner en...
Location
Location
United States; Canada
Salary
Salary:
130000.00 - 150000.00 USD / Year
ziphq.com Logo
Zip
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in technical customer-facing roles such as Solutions Architect, Solutions Engineer, Technical Consultant, or Implementation Engineer
  • Hands-on experience building or deploying AI/LLM-powered solutions, with a working understanding of functional LLM fundamentals and prompt engineering
  • Strong technical credibility—you can lead architectural discussions, work through complex integration challenges, and earn the trust of technical stakeholders
  • Experience with middleware platforms, iPaaS tools, or integration architecture
  • comfortable with REST APIs, webhooks, and authentication protocols
  • Track record of managing enterprise customer engagements and delivering successful implementations in fast-paced environments
  • Strong communication skills with the ability to translate technical concepts for non-technical stakeholders across procurement, finance, and operations
  • Extreme attention to detail and a relentless focus on customer outcomes
Job Responsibility
Job Responsibility
  • Partner with Sales and Customer Success to deeply understand customer requirements, translate them into technical solutions, and serve as a trusted advisor from initial evaluation through deployment and expansion
  • Lead technical discovery to map customer workflows, identify automation opportunities, and design agent architectures that deliver measurable value
  • Build and optimize AI agents—configuring workflows, writing and refining prompts, and tuning agent behavior to meet customer requirements
  • Own integrations between Zip AI agents and customer systems (ERPs, CLMs, ticketing, TPRM, and other procurement tools) using middleware and iPaaS platforms
  • Drive successful implementations end-to-end—scoping requirements, documenting architecture, testing configurations, troubleshooting issues, and ensuring smooth go-lives
  • Enable customer teams to manage and improve their agents, building confidence and long-term self-sufficiency
  • Gather insights on how customers are deploying AI agents, identify emerging patterns, and deliver structured feedback to Product and Engineering
What we offer
What we offer
  • Equity in a hypergrowth company
  • Apple equipment and home office budget
  • Flexible PTO
  • Team-building events and happy hours
  • In-office meals and snacks
  • Medical, dental, and vision coverage
  • Fulltime
Read More
Arrow Right
New

Music Teacher

A lovely two form entry primary school in Wandsworth are looking for a qualified...
Location
Location
United Kingdom , Wandsworth
Salary
Salary:
Not provided
philosophyeducation.co.uk Logo
Philosophy Education
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • QTS preferred
  • Ability to plan and deliver lessons appropriate to different age ranges and abilities
Job Responsibility
Job Responsibility
  • Teach Music throughout the school to children from Reception to Y5 for one day a week (Tuesday)
  • Parttime
Read More
Arrow Right