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Manager - Salesforce

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Cencora

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Location:
India , Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a skilled Salesforce Technical Manager with operational experience to lead the implementation and delivery of Salesforce solutions. The ideal candidate will have a strong technical background, excellent project management skills, and the ability to drive operational efficiency within Salesforce projects.

Job Responsibility:

  • Lead the end-to-end delivery of Salesforce projects, ensuring they are completed on time, within scope, and within budget. Develop project plans, timelines, and resource allocations
  • Provide technical guidance and leadership to development teams, ensuring best practices and standards are followed in Salesforce architecture, design, and implementation
  • Oversee relationships with Salesforce vendors and third-party partners, negotiating contracts and ensuring service levels are met. Manage vendor performance and resolve any issues promptly
  • Contribute to the strategic planning of Salesforce initiatives, aligning project goals with organizational objectives. Identify opportunities for leveraging Salesforce technology to achieve business growth
  • Collaborate with business stakeholders to gather requirements, define project objectives, and communicate project status, risks, and issues
  • Leverage operational experience to streamline processes within Salesforce projects, identifying opportunities for automation and process improvement
  • Build and manage a high-performing team of Salesforce developers, administrators, and analysts. Provide mentorship and professional development opportunities
  • Implement quality control measures to ensure the delivery of high-quality solutions. Conduct code reviews and oversee testing activities
  • Identify and mitigate project risks and issues, developing contingency plans as needed
  • Facilitate change management activities to ensure successful adoption of Salesforce solutions across the organization

Requirements:

  • Bachelor’s degree in Computer Science, Information Systems, or a related field
  • 12+ years of experience in Salesforce implementation and delivery, with at least 5 years in a managerial or leadership role
  • Strong technical expertise in Salesforce platform, including Sales Cloud, Service Cloud, and custom development
  • Proven experience in project management methodologies such as Agile and Scrum
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
  • Operational experience in overseeing Salesforce-related processes and identifying areas for improvement
  • Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Technical Architect are preferred
  • Experience with Salesforce Lightning Experience and Lightning Web Components (LWC)
  • Familiarity with DevOps practices and tools for CI/CD in Salesforce environments
  • Knowledge of integration tools (e.g., MuleSoft, Informatica) and patterns
  • Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience
  • 6+ years of directly-related or relevant experience, preferably in IT project management or IT delivery

Nice to have:

  • Certified Scrum Master
  • Project Management Professional (PMP) Certification
  • SAFe Agile Certification
  • Conflict Resolution
  • Creativity & Innovation
  • Decision Making
  • Planning
  • Presentation Skills
  • Risk-taking
  • Agile Delivery
  • DevOps
  • Project Management
  • Reporting & Analysis
  • Software Development Life Cycle
  • Workflow Management
  • Microsoft Office Suite
  • Project Management Support Tools - Clarity, Microsoft Project, JIRA, Confluence

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
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