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SpotHero Logo SpotHero · IT - Software Development

Manager, Salesforce

United States, Chicago 124400.00 - 155000.00 USD / Year · Job Posted May 15, 2026
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Job Description

The Manager, Salesforce is a player-coach who leads SpotHero's Salesforce team as both an individual contributor and a people manager. This role owns the Salesforce platform end-to-end: from enterprise architecture and hands-on development to team leadership (one Salesforce Developer and one Salesforce Admin) and roadmap planning. This role serves SpotHero's Marketplace teams, including Sales, Partnerships, Supply Operations, Customer Service, Marketing, and Accounting. You will split your time between doing (e.g. writing Apex, designing integrations, reviewing architecture) and leading (e.g. setting direction, growing talent, removing blockers).

Job Responsibility

  • Own Salesforce architecture decisions: data modeling, SFDC Org strategy, integration patterns, and platform scalability
  • Write and review production-grade Apex code, including triggers, batch jobs, queueable methods, and platform events
  • Design and build Lightning Web Components (LWC) and custom UI solutions for complex business workflows
  • Architect and implement REST/SOAP API integrations between Salesforce and third-party systems
  • Lead technical design sessions, document solution architectures, and establish development standards and coding best practices
  • Perform release management: manage sandbox environments, deployment pipelines (Salesforce CLI, CI/CD), and change sets
  • Evaluate and govern AppExchange solutions and third-party managed packages using a structured decision framework
  • Act as the final technical escalation point for complex Salesforce issues, root cause analyses, and platform outages
  • Maintain thorough technical and functional documentation for all Salesforce solutions in Confluence
  • Hire, onboard, and develop a team of Salesforce Administrators and Developers
  • Run regular 1:1s, performance reviews, build individual development plans, and hold career development conversations
  • Define, maintain, prioritize, and deliver the quarterly Salesforce roadmap in partnership with cross-functional stakeholders
  • Translate business priorities into sprint-ready technical work
  • own ticket creation and hydration in Jira
  • run team planning, stand-ups, and retrospectives
  • Foster a culture of ownership, technical excellence, and continuous improvement within the Salesforce team
  • Collaborate with Sales Enablement to build SFDC training programs that drive end-user adoption across Marketplace teams
  • Manage vendor relationships with Salesforce (Support, Account Manager, Solution Engineer) and SaaS integration partners
  • Build and enforce a security and governance framework: profiles, permission sets, field-level security, connected apps, sharing rules, and audit trails

Requirements

  • 7+ years of Salesforce experience, with at least 3 years of hands-on Apex / LWC development in production environments
  • 2+ years leading, managing, or mentoring a team of Salesforce professionals (admins, developers, or both)
  • Deep expertise across all three Salesforce disciplines: Architecture, Development, Administration
  • Salesforce Platform Developer I (PD1) required
  • Salesforce Admin Certification (ADM201) required
  • Proven track record designing and delivering enterprise-scale Salesforce integrations using REST/SOAP APIs and middleware platforms
  • Hands-on experience with Salesforce DevOps tooling: Salesforce CLI, Git, CI/CD pipelines (GitHub Actions, Copado, Gearset, or equivalent)
  • Strong command of relational database design and SQL
  • Demonstrated ability to run technical roadmap planning and prioritize competing demands across multiple stakeholder groups

Nice to have

  • Experience with Contact Center as a Service (CCaaS) platforms (Talkdesk,Genesys, Five9) and their Salesforce integrations
  • Familiarity with low-code integration (IPaaS) tools (Retool, MuleSoft, Workato, Zapier) connected to Salesforce
  • Experience in marketplace or SaaS environments
  • Salesforce Marketing Cloud, Experience Cloud, or Revenue Cloud development experience
  • Exposure to Salesforce Health Check, Shield, or Event Monitoring for enterprise governance

What we offer

  • Up to 95% of Medical Premiums
  • 50% of Dental & Vision Premiums
  • Company sponsored Life Insurance
  • 401K
  • Generous parental leave
  • Flexible PTO policy
  • Great work/life balance
  • Annual parking stipend
  • Opportunity to collaborate with fun, innovative, and passionate people
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