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The Manager, Salesforce is a player-coach who leads SpotHero's Salesforce team as both an individual contributor and a people manager. This role owns the Salesforce platform end-to-end: from enterprise architecture and hands-on development to team leadership (one Salesforce Developer and one Salesforce Admin) and roadmap planning. This role serves SpotHero's Marketplace teams, including Sales, Partnerships, Supply Operations, Customer Service, Marketing, and Accounting. You will split your time between doing (e.g. writing Apex, designing integrations, reviewing architecture) and leading (e.g. setting direction, growing talent, removing blockers).
Job Responsibility:
Own Salesforce architecture decisions: data modeling, SFDC Org strategy, integration patterns, and platform scalability
Write and review production-grade Apex code, including triggers, batch jobs, queueable methods, and platform events
Design and build Lightning Web Components (LWC) and custom UI solutions for complex business workflows
Architect and implement REST/SOAP API integrations between Salesforce and third-party systems
Lead technical design sessions, document solution architectures, and establish development standards and coding best practices
Evaluate and govern AppExchange solutions and third-party managed packages using a structured decision framework
Act as the final technical escalation point for complex Salesforce issues, root cause analyses, and platform outages
Maintain thorough technical and functional documentation for all Salesforce solutions in Confluence
Hire, onboard, and develop a team of Salesforce Administrators and Developers
Run regular 1:1s, performance reviews, build individual development plans, and hold career development conversations
Define, maintain, prioritize, and deliver the quarterly Salesforce roadmap in partnership with cross-functional stakeholders
Translate business priorities into sprint-ready technical work
own ticket creation and hydration in Jira
run team planning, stand-ups, and retrospectives
Foster a culture of ownership, technical excellence, and continuous improvement within the Salesforce team
Collaborate with Sales Enablement to build SFDC training programs that drive end-user adoption across Marketplace teams
Manage vendor relationships with Salesforce (Support, Account Manager, Solution Engineer) and SaaS integration partners
Build and enforce a security and governance framework: profiles, permission sets, field-level security, connected apps, sharing rules, and audit trails
Requirements:
7+ years of Salesforce experience, with at least 3 years of hands-on Apex / LWC development in production environments
2+ years leading, managing, or mentoring a team of Salesforce professionals (admins, developers, or both)
Deep expertise across all three Salesforce disciplines: Architecture, Development, Administration
Salesforce Platform Developer I (PD1) required
Salesforce Admin Certification (ADM201) required
Proven track record designing and delivering enterprise-scale Salesforce integrations using REST/SOAP APIs and middleware platforms
Hands-on experience with Salesforce DevOps tooling: Salesforce CLI, Git, CI/CD pipelines (GitHub Actions, Copado, Gearset, or equivalent)
Strong command of relational database design and SQL
Demonstrated ability to run technical roadmap planning and prioritize competing demands across multiple stakeholder groups
Nice to have:
Experience with Contact Center as a Service (CCaaS) platforms (Talkdesk,Genesys, Five9) and their Salesforce integrations
Familiarity with low-code integration (IPaaS) tools (Retool, MuleSoft, Workato, Zapier) connected to Salesforce
Experience in marketplace or SaaS environments
Salesforce Marketing Cloud, Experience Cloud, or Revenue Cloud development experience
Exposure to Salesforce Health Check, Shield, or Event Monitoring for enterprise governance
What we offer:
Up to 95% of Medical Premiums
50% of Dental & Vision Premiums
Company sponsored Life Insurance
401K
Generous parental leave
Flexible PTO policy
Great work/life balance
Annual parking stipend
Opportunity to collaborate with fun, innovative, and passionate people