Manager, Salesforce Applications

This role works closely with Sales, Marketing, Operations and IT teams to ensure alignment and effective delivery of CRM initiatives. It provides technology leadership, guidance, best practices, project management, planning, design, integration, and day‑to‑day operational management and support of the CRM system. The role requires a strong understanding of business needs, solid project management capabilities, and deep technical expertise in CRM platforms. You will be responsible for an extensive enterprise Salesforce ecosystem with multiple complex integrations and supporting a large community of global users. You will manage existing environment operations and stability for these environments as well as lead enhancement, migration and strategic projects of varying size. This role is based at our temporary location of 20 York Mills Rd, then the Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, CRM Technology. This role involves interactions with primarily internal stakeholders to Sales, Marketing & Operations Team, as well as external vendors and suppliers.