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Manager, Salesforce Applications - Residential

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Four Seasons

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Location:
Canada , Toronto

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Contract Type:
Not provided

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Salary:

100000.00 - 120000.00 CAD / Year

Job Description:

This role acts as a key IT liaison supporting Residential Development, Marketing, and Sales teams. This role provides technology leadership, guidance, best practices, project management, planning, design, integration, and day-to-day operational management and support of Residential CRM system. The role requires an understanding of residential business needs, project management, and strong technical expertise in residential CRM. You are responsible for an extensive enterprise Salesforce ecosystem with multiple complex integrations and supporting a large community of global users. This role will work with a cross-functional team, including business and IT team, in supporting and operationalizing CRM technology capability for the residential business particularly in the areas of development, marketing and sales functions.

Job Responsibility:

  • Acts as a key IT liaison supporting Residential Development, Marketing, and Sales teams
  • Provides technology leadership, guidance, best practices, project management, planning, design, integration, and day-to-day operational management and support of Residential CRM system
  • Manages existing environment operations and stability
  • Leads enhancement, migration and strategic projects of varying size
  • Guides and contributes to the Residential CRM technology roadmap
  • Communicates and represents Residential Development, Marketing, and Sales business priorities and focus items to IT team, and vice versa
  • Manages vendor relationships including quarterly reviews
  • Creates and manages a cadence of communications with BU stakeholders
  • Designs and delivers effective solutions
  • Manages overall architecture and delivery of integrated systems for Residential CRM
  • Proactively optimizes the operating environment
  • Identifies opportunities for efficiency, automation, standards and continuous improvement
  • Develops and maintains an in-depth knowledge of Residential CRM systems
  • Provides platform insights, IT market knowledge, and added value to business stakeholders
  • Identifies, implements, and supports cost-effective technology solutions
  • Enhances operational efficiency
  • Participates in the development and implementation of new business processes
  • Partners with business leads to support and implement communications, process, training and best practices
  • Raises and assists in implementing data and process standards
  • Identifies, recommends, develops, implements, and supports cost-effective technology solutions aligned with business needs
  • Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
  • Manages and tracks the status of requirements throughout the project lifecycle
  • Ensures completion of documentation
  • Oversees and ensures quality assurance of delivered solutions
  • Organize requirements gathering on a project-by-project basis
  • Work with stakeholders and project team to prioritize and clarify requirements
  • Engage with IT and BU to determine project discovery required
  • Engage with IT and BU to determine project budgets, phases, impacts, risks, outcome criteria, and metrics
  • Engage with IT and BU to identify required project workstreams and resources
  • Employ options evaluation and analysis with Business Unit stakeholders
  • Employ clear methods for project and workstream planning
  • Develop project budget planning and tracking
  • Forge strong and effective relationships within IT team as well as Business Stakeholders
  • Manage and maintain positive on-going relationships with various vendors and partners

Requirements:

  • 5+ years of progressive IT experience in systems operations, solution design, and application administration, with a strong focus on Salesforce platform management within global or multi‑region B2C environments
  • Extensive hands‑on experience with Salesforce across configuration, administration, data management, security model design, workflow automation, and user support
  • Proven experience managing complex, multi‑integration Salesforce ecosystems, preferably including Sales Cloud, Service Cloud, custom integrations, and middleware tools
  • Demonstrated ability to lead and deliver Salesforce enhancement, migration, and optimization projects, including writing business requirements, technical specifications, and test plans
  • University degree in Information Systems, Computer Science, Engineering or Business Administration with a technical or IT interest is preferred
  • Excellent problem‑solving, technical troubleshooting, interpersonal, and communication skills
  • Ability to work effectively in a fast‑paced environment while managing multiple projects simultaneously
  • Proven experience with business requirements analysis, verification, and methodology development
  • Demonstrated project management skills including planning, organizing and managing resources
  • IT financial skills including ROI, Total Cost of Ownership, annual + project budget, capital + operating principals
  • Architecture, roadmap, systems integration principles
  • Salesforce CRM
  • Data analytics / business intelligence skills and concepts, including but not limited to - ETL, database, warehousing, data flows, report-building, visualization layer dashboards and KPIs
  • ServiceNow + queue management
  • SQL Queries
  • AD group management, provisioning and security
  • Microsoft Office Suite, with strong Excel
  • Jira, TestRail

Nice to have:

  • Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant) are considered a strong asset
  • Experience creating solution architecture diagrams, process flows, and data models using tools such as Visio or similar
  • Familiarity with Agile, Waterfall, and hybrid project methodologies is valued
  • Familiarity with project management and collaboration tools such as Monday.com, JIRA, and SharePoint is beneficial
  • Experience with Figma Design is an advantage
  • Experience in the real estate or hospitality industries is an advantage

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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