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This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Join AT&T's Sales team and help connect customers with innovative solutions in cybersecurity, fiber, wireless, cloud, IoT, and more. Your sales expertise will drive growth and support our vision to lead the industry in connectivity, technology, and community. Overall Purpose: To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.
Job Responsibility:
Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively
Analyze data to develop and implement strategies that drive revenue generation and continuous improvement
Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses
Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning
Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships
Requirements:
Bachelor's degree (BS/BA) desired
5+ years of related sales experience
What we offer:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)