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Manager, Sales-Tele Sales

americanexpress.com Logo

Amex

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Location:
United States , Phoenix

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Category:
Sales

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Contract Type:
Not provided

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Salary:

69750.00 - 128000.00 USD / Year
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Job Description:

The Tele Sales Manager a telephone-based position responsible for leading a team of consultants to help grow the customer base by crafting sales plans, supporting the team design, and implementing short- and long-term strategic sales plans. This position will drive results through thought leadership, rigorous performance management and coaching and development of a high-performing team.

Job Responsibility:

  • Strategic planning (20 – 30% of time): Drive overall team strategy to achieve business goals and sales targets from trigger-based leads
  • Collect customer feedback and distribute internally to influence product development based on customer need
  • Coaching and development (20 – 30% of time): Coach and develop a group of consultants to drive growth and hit sales targets
  • Hire and on-board new Tele Sales consultants to build a strong team and support team development by regularly conducting 1:1 coaching sessions and team huddles
  • Performance management (10 – 20% of time): Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development
  • Partner closely with specialized sales teams (e.g., AP Automation) to develop cross-sell opportunities
  • Business development (10 – 20% of time): Identify key client opportunities and handle client escalations, as needed
  • Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets
  • Compliance (100% of time): Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
  • Support Operational Excellence team in call monitoring processes to ensure high quality and compliant customer interactions

Requirements:

  • Bachelor's degree preferred
  • Experience leading sales team, 3 - 5 years minimum
  • Experience partnering with clients across various markets / industries
  • Experience in a highly regulated industry
  • Knowledge and Skills: Client development
  • Coaching
  • Performance management
  • Demonstrating value
  • Results focus
  • Market, industry, & product knowledge
  • Attributes: Strategic thinking
  • Leadership and team motivation
  • Personal accountability
  • Compliance focused
What we offer:
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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