Manager: Sales Public Sector Job at Vodafone (Cape Town)

Job Description

To oversee and manage the segment sales teams, and collaborates with internal and external stakeholders with the objective to defend and grow the segment base, through ensuring account planning and opportunity management translate to sales, implementation and delivery of service that are geared towards the achievement of segment sales targets, customer experience and commercial objectives of the portfolio i.e. meeting annual targets on sales, revenue, profitability margins etc.

Job Responsibility

Manage, monitor and review segment sales targets.
Contribute to sales targets setting for the respective segment sales team in line with overall sales target.
Operationalise the sales plan so as to meet the segment sales targets.
Develop a sales plan and monitoring its implementation.
Leadership of virtual segment account teams to meet targets for profitability and revenues.
Lead development of contact strategies and account development plans (ADP) for each of the allocated accounts within the portfolio.
Lead development of a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated segment accounts to ensure sales prospects are closed.
Ensure operational Service delivery of all service touchpoints through the management and mentorship of the segment sales team.
Identify potential new opportunities through analysis of business intelligence reports.
Understand customer patterns and market behaviour to inform data-driven forecasting strategies to increase profitability through improved targeted sales strategies.
Provide leadership, guidance and motivation to the segment sales team.
Direct lead generation initiatives to support new business acquisition via the sales segment team.
Represent Vodacom at client negotiations.
Drive market leadership on Customer NPS through understanding the value of profitable customers and delivering outstanding service.
Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
Develop a healthy, productive, and respectful relationship with all stakeholders based on integrity and professionalism.
Develop relationships to create new value and opportunities.
Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.
Proactively manage communication to relevant stakeholders in line with the customer product life cycle.
Develop contact strategies and account development plans (ADP) for allocated accounts.
Own escalated customer complaints from a service perspective.
Resolve sales and pricing claims on debtors trading accounts.
Serve as the link of communication between key customers and internal teams.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Provide account data to the manager for developing a sales plan and monitoring its implementation.
Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Prepare monthly/ Weekly Run Rate and Demand Management.
Perform Sales Analysis by product.
Annual Sales Strategy & Budget Planning.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Forecast and track key account metrics.
Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning).
Oversee the activities of the segment team to ensure effective delivery of business outcomes.
Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
Create fit for future organisation capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion.
Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
When required, initiate disciplinary processes for team members calling on support from HR when required.
Resolve grievances raised by team members and escalate only if required.
Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

Requirements

Degree / Diploma – Essential (A 3-year Sales / Marketing or Business Diploma/Degree or SAQA Accredited relevant Equivalent).
A Post Graduate Degree in Sales/Marketing/Business Commerce or related field - advantageous.
A minimum of 8 years’ Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in: Portfolio management
Ability to increase NPS results and reduce administrative expense
Ability to build relationships
2 years management experience.
Valid Drivers licence: The successful candidate must have their own reliable vehicle and be willing to use it for business‑related travel (essential).
Growth mind set and out of box thinking.
Experience in solution selling within enterprise customers.
Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation.
Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions.
Successful track record of managing sales teams and demonstrate profitable revenue growth.
Translates strategy into clear areas of focus and priorities for.
Understanding of the SA telecommunication landscape.
Understanding of Companies customer requirements.
Understanding of technical concepts and the ability to communicate it as viable appealing market offerings.
Understanding of SA business landscape.
Understanding of the Value Chain Analysis with regards to various customer businesses.

What we offer

Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

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Manager: Sales Public Sector

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