CrawlJobs Logo
Kennametal Logo Kennametal · Sales

Manager Sales Operations

India, Bangalore · Job Posted May 04, 2026
Apply Position
Job Link Share

Job Description

The Channel Management, Sales Operations, and Customer Service Specialist will play a pivotal role in driving sales efficiency and enhancing customer satisfaction. This position involves managing relationships with distribution partners, optimizing sales processes, and ensuring seamless communication between sales teams and customers. Key responsibilities include analyzing sales data to identify trends, developing strategies to improve channel performance, and implementing best practices in customer service. The ideal candidate will possess strong analytical skills, a customer-centric mindset, and the ability to collaborate effectively across departments to support business growth and deliver exceptional service.

Job Responsibility

  • Responsible for driving Channel Management for Metal Cutting Business (India)
  • Design Channel Partner Program for Distributor motivation
  • Review and assess the India Channel Partner Network, identify white space for business growth, and appoint new dealers to capitalize on the potential for business growth
  • Evaluate the Distributor’s Health along with Sales Managers & have a discussion with dealers on improvement areas
  • Collaborate with Sales Managers to develop then execute partner growth plans and follow up with quarterly meetings
  • Develop excellent communication channels with partners and manage the rules of engagement & conflicts
  • Collaborating with cross-functional teams to ensure support to meet channel partner performance objectives and expectations
  • Maintain distribution management tools for selecting, managing, and terminating relationships with partners
  • Develop and plan Soft Skills and Technical training to channel team
  • Take forward the organization’s initiatives to channel partners and have them implemented
  • Oversee the customer service department, ensuring exceptional service delivery and customer satisfaction
  • Developing and implementing customer service strategies, managing a high-performing team, and fostering a customer-centric culture across the organization
  • Identify and implement best practices and innovative solutions to streamline customer service processes and enhance efficiency
  • Establish and track key performance indicators (KPIs) to measure performance and identify areas for improvement
  • Work closely with other departments (e.g., sales, manufacturing, logistics etc.) to ensure cohesive strategies that enhance the customer experience
  • Handle escalated customer issues and complaints and work to resolve them in a timely and satisfactory manner
  • Implementing E-Commerce initiatives to Channel Team
  • Super user for MSD CRM, Developing CRM Dashboard, and various enablement tools for sales effectiveness
  • Drive strategy and operational growth by partnering with cross-functional teams, driving continuous improvements, and ensuring business outcomes (KPIs) and met
  • Design and implement sales reports and dashboards to provide insights to the sales team and help identify areas for improvement
  • Data Analysis and development recommendations in support of achieving business objectives
  • Conduct quarterly sales quota for India. Conduct monthly audits and reviews to ensure performance is on track
  • Devise metrics for implementation/execution of strategy
  • Ensures process discipline by ensuring all relevant processes are followed by the sales teams and our channel partners
  • Develop and maintain pricing models, ensuring alignment with margin targets and business objectives
  • Analyze customer segments, product lines, and market trends to recommend optimal pricing
  • Identify opportunities for cost optimization and margin improvement
  • Benchmark pricing against competitors and market conditions
  • Track industry trends, competitor movements, and customer expectations
  • Provide insights and recommendations based on competitive analysis
  • Partner with Sales, Finance, Product Management to drive pricing excellence

Requirements

  • Leadership Experience: A minimum of 5-10 years in leadership roles within sales, channel management, sales operations, or customer service, demonstrating the ability to lead and develop teams
  • Channel Management: Extensive experience in managing relationships with distribution partners and understanding various channel strategies and models
  • Customer Service Management: Experience in developing and implementing customer service strategies that enhance customer satisfaction and retention
  • Cross-functional collaboration: Demonstrated ability to work effectively across departments, including marketing, finance, and product development, to achieve business objectives
  • Data-Driven Decision Making: Strong experience in utilizing data analytics to inform sales strategies, operational improvements, and customer service enhancements
  • Project Management: Experience leading cross-functional projects that involve multiple stakeholders and require strategic planning and execution
  • Industry Knowledge: Familiarity with the specific industry in which the organization operates, including market trends and competitive landscape
  • Engineer, Postgraduate degree in Business Preferred
Kennametal - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Manager Sales Operations

8 matching positions

Senior Sales Operations Manager, Enhanced Market Sales Operations

As a Senior Sales Operations Manager, you will play a pivotal role in shaping an...
Location
Location
United States
Salary
Salary:
103500.00 - 174000.00 USD / Year
Zillow
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Sales Operations, Business Operations, Sales Planning, or a related field, with a proven track record of delivering results in a high-growth, matrixed environment.
  • Deep knowledge across multiple sales operations domains, with organization-leading specialization in areas such as compensation design, sales analytics, or performance management.
  • Demonstrated ability to resolve complex issues in creative and effective ways, using professional concepts and company objectives.
  • Strong analytical skills, with proficiency in tools such as Salesforce, Tableau, Excel, and other business intelligence platforms.
  • Experience working cross-functionally to drive operational excellence and strategic outcomes.
  • Excellent communication skills, with the ability to translate data into actionable insights and influence stakeholders at all levels.
  • Bachelor’s degree required
  • advanced degree preferred.
Job Responsibility
Job Responsibility
  • Recommend compensation mechanics and performance measures that drive productivity and align with strategic goals
  • Guide and build quota assignments using financial forecasts, ensuring quotas are equitable, achievable, and aligned with business objectives
  • Deliver actionable insights through analyses of key metrics such as compensation performance, attainment trends, cost of sales/ROI, and regional performance versus supply and demand
  • Ensure all data and reporting needed to support the processing of compensation payouts is provided to the Sales Finance team
  • collaborate with Sales Leadership to resolve compensation cases and address exceptions
  • Develop and implement variable compensation structures, including new leveling guides, to drive desired behaviors and support business objectives
  • Track performance for SPIFFs and incentives, and provide recommendations to optimize program effectiveness
  • Lead audits on compensation attainment, partner network status, and process compliance to ensure accuracy and alignment with HR and legal requirements
  • Support the operationalization of new sales initiatives and process improvements across the organization.
  • Fulltime
Read More
Arrow Right

Assistant Sales Manager/ Sales Manager (Sales Center)

The position is accountable for proactively soliciting and handling sales opport...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 3 years experience in the sales and marketing or related professional area
  • OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 1 year experience in the sales and marketing or related professional area
Job Responsibility
Job Responsibility
  • Building Successful Relationships that Generate Sales Opportunities
  • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative
  • Builds and strengthens relationships with existing and new customers to enable future bookings
  • Develops relationships within community to strengthen and expand customer base for sales opportunities
  • Manages and develops relationships with key internal and external stakeholders
  • Provides accurate, complete and effective turnover to Event Management
  • Participates in sales calls with members of sales team to acquire new business and/or close on business
  • Executes and supports the operational aspects of business booked
  • Identifies new business to achieve personal and location revenue goals
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
  • Fulltime
Read More
Arrow Right

Sales Manager, or Assistant Sales Manager

The Four Seasons Hotel Kyoto is looking for a Sales Manager, or Assistant Sales ...
Location
Location
Japan , Kyoto
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for excellence
  • Expertise in hospitality operations
  • Proven leadership experience
  • Native level of Japanese language
  • Fluent in English
Job Responsibility
Job Responsibility
  • Promote and sell to International Market in defined geographic region
  • Generate hotel/resort awareness through direct phone sales, direct sales calls, tradeshows and networking groups
  • Work closely with sales and marketing team to solicit, sell and confirm international business required to meet budgeted sales goals
What we offer
What we offer
  • Be part of a cohesive team with opportunities to learn, grow and develop
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence
  • Fulltime
Read More
Arrow Right
New

Sr Manager, Sales Operations & Enablement

Capital One Travel is entering a new era of scale. As we transition our core sys...
Location
Location
United States , New York; Richmond; Chicago; McLean
Salary
Salary:
Not provided
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree or Military experience
  • At least 6 years of sales operations or process management experience
Job Responsibility
Job Responsibility
  • Define the Sales Engine: Map, document, and standardize the end-to-end commercial lifecycle, ensuring crisp stages and seamless hand-offs across compliance, legal, finance, product, customer service, and marketing
  • Standardize Complex Streams: Establish repeatable playbooks for diverse revenue and value streams including margin expansion, supplier-funded discounts, marketing campaigns, sponsored listings, and renewal strategies
  • Drive Institutional Clarity: Eliminate ambiguity by introducing clear functional accountability at every stage of the partner pipeline
  • Product Manage our Stack: Own the business design of Salesforce and supporting commercial tools
  • Partner with Engineering: Collaborate with an Individual Contributor (IC) Salesforce Product Manager/Admin to engineer highly automated workflows
  • Build a Single Source of Truth: Orchestrate deep integrations between Salesforce, internal operations systems (Jira), and Business Intelligence tools (Looker)
  • Motivate with Intent: Design, implement, and govern a coherent, unified sales incentive framework
  • Automate & Validate: Tie compensation directly to verified data structures within Salesforce and Looker
  • Empower Commercial Leaders: Partner with Analytics to develop executive dashboards showcasing pipeline dynamics, win-rates, margin yield trends, and marketing ROI
  • Prove Financial Impact: Standardize how we measure and report the tangible value delivered by the commercial team
What we offer
What we offer
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits
  • Fulltime
Read More
Arrow Right

Sales Operations Manager

ASML US, including its affiliates and subsidiaries, bring together the most crea...
Location
Location
United States , San Diego
Salary
Salary:
110250.00 - 165375.00 USD / Year
asml.com Logo
ASML
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires a minimum of a Bachelor’s Degree in a Business Related discipline or equivalent combination of education and experience
  • A minimum of 7 years of experience in customer organization including sales, business management, account management, service, technical support, marketing or product management. Preferably in the semiconductor capital equipment or service business
  • Cross functional experience in a large organization, multi-national, fast paced industry
  • Skilled in business presentations
  • Strong competence with the various tools, procedures used to accomplish the job. i.e. – MS Programs, SharePoint, etc.
  • Ability to analyze and streamline business processes
  • Ability to train others and be trained on new processes, etc., with new and existing customers
Job Responsibility
Job Responsibility
  • This position is focused on driving operational excellence within the Cymer business line’s Global Account Management team that is enabling sales/account management to maximize service and upgrades revenue as well as new tool selections. This includes having overall ownership of process and tools of business processes within global account management
  • Have overall ownership of process and tools of business processes within global account management
  • Organize monthly review to capture 18 months rolling new system and upgrades demands and align with planning through demand & supply process
  • Own and develop forecasting tools and processes to support the business
  • Prepare executive monthly summaries and reports for key performance metrics related to customer accounts
  • Consolidate and report global account financial performance (P&L) on periodic basis
  • Own and optimize the deal review process and tools to support account management staff
  • Owns service on/off boarding process and tools as well as validating requests and getting approval
  • Support account management staff to meet account and business goals in revenue growth, profitability, upgrades sales, and adoption of new products
  • Analyze key performance metrics and make recommendations or take actions as needed to improve the business
What we offer
What we offer
  • medical, dental, vision, and basic life insurance
  • participation in the Company’s 401k plan
  • eight (8) hours of vacation leave every month
  • (13) paid holidays throughout the calendar year
  • Fulltime
Read More
Arrow Right

Manager, Sales Operations, EMEA

The Manager, Sales Operations, EMEA region plays a crucial role in supporting th...
Location
Location
United Kingdom
Salary
Salary:
Not provided
bentley.com Logo
Bentley Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in Sales Support and Management
  • 10+ years of business experience
  • Bachelor's Degree
  • Track record of successful delivery in continuous improvement/operational excellence
  • Experience working with international clients
  • Proven experience in sales operations, preferably in the software industry.
  • Strong business acumen
  • Superior written and verbal communication skills
  • Track record of successful leadership and development of sales administration teams
  • Strong analytical skills with the ability to interpret complex data sets
Job Responsibility
Job Responsibility
  • Drive efficiency in our sales and administrative processes.
  • Team management and leadership.
  • Data management and analysis to drive new insight.
  • Running the regional Forecasting.
  • Communicate new processes and changes, filtering down from HQ.
  • Analise and report on the health of the sales pipeline, identifying gaps and implementing programs to address shortfalls.
  • Be the regional CRM (salesforce) leader, conducting onboarding and change management.
  • Collaborate with the EMEA Senior Management Team to support strategic planning, decision-making, and presentations.
  • Drive using CRM and other analytical tools to track performance, generate insights, and make informed business decisions.
  • Ensure alignment between regional and global sales processes and systems.
  • Fulltime
Read More
Arrow Right

Strategy & Operations Manager - Sales Development & Marketing

The Strategy & Operations Manager for Sales Development (SD) and Marketing will ...
Location
Location
United States , California
Salary
Salary:
70000.00 - 120000.00 USD / Year
marrinadecisions.com Logo
Marrina Decisions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Marketing, Economics, Analytics, or a related field
  • 10+ years of experience in strategy, operations, business development, or a related role
  • Strong analytical and problem-solving skills
  • Experience with performance metrics, KPIs, and data visualization tools (e.g., Salesforce, Tableau, Google Analytics)
  • Ability to influence and work with diverse teams
  • Strong project management skills
  • Detail-oriented with the ability to manage multiple initiatives simultaneously
  • Strong ability to drive efficiency, process improvements, and scalable solutions
  • Excellent written and verbal communication skills
  • Proficiency in CRM tools (e.g., Salesforce) and marketing analytics platforms
Job Responsibility
Job Responsibility
  • Develop and execute a comprehensive strategy for augmenting the SDR team
  • Partner with internal teams and external agencies to refine processes
  • Align SDR and marketing strategies with broader revenue goals
  • Work closely with sales, marketing, and operational teams to improve SDR team efficiency and effectiveness
  • Establish standardized processes for tracking and measuring SDR and marketing performance
  • Act as a bridge between marketing, sales, and leadership teams
  • Analyze key performance metrics, market trends, and business insights
  • Monitor and report on SDR team performance
  • Develop data-driven recommendations to enhance productivity, conversion rates, and overall revenue impact
  • Identify opportunities to leverage new tools, technologies, and methodologies to enhance SDR and marketing operations
What we offer
What we offer
  • Performance bonuses
  • Comprehensive benefits package
  • Fulltime
Read More
Arrow Right

Sales Operations Manager (Modern Trade - Key Account Channel)

We are currently looking for a Sales Operations Manager (Modern Trade - Key Acco...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
8000.00 - 12000.00 MYR / Month
https://www.randstad.com Logo
Randstad
Expiration Date
July 03, 2026
Flip Icon
Requirements
Requirements
  • Bachelor's Degree or equivalent
  • Minimum 5 years of experience in Sales, Key Account Management, Sales Operations, or Trade Marketing within the FMCG industry
  • Advanced proficiency in MS Excel, with a strong ability to translate complex data into actionable commercial recommendations
  • Proven hands-on experience in Nielsen and Retailer Scan Data analysis to identify market trends and opportunities
  • Strong strategic thinking and analytical problem-solving skills, with the ability to influence stakeholders cross-functionally
Job Responsibility
Job Responsibility
  • Serve as the strategic architect for the Modern Trade (Key Account) channel, leading annual sales, Gross-to-Net (GTN), and in-store investment planning
  • Partner closely with the sales team to prepare and negotiate high-impact Joint Business Plans (JBPs) and category management strategies with key retailers
  • Utilize monthly scan sales analysis (e.g., Nielsen, Dunnhumby) to track performance, identify market gaps, and provide data-driven insights to Customer Marketing
  • Support space management through the development of Planograms and fixturization in partnership with cross-functional teams
  • Define and track "Perfect Store" standards while designing efficient merchandiser networks to ensure optimal stock availability and shelf compliance
  • Drive sales capability by designing and implementing incentive schemes specifically tailored to motivate high performance within the Key Account channel
What we offer
What we offer
  • 13 months salary
  • MNC benefits
Read More
Arrow Right