Manager, Sales Operations

• Own the quote-to-order process for new business, renewals, and expansions, ensuring all agreements are revenue-ready and accurately maintained in Salesforce
• Advise Sales and Renewal Managers on commercial terms, reviewing and routing non-standard requests across cross-functional stakeholders
• Coordinate with internal and external counsel to manage contract redlines and ensure timely legal resolutions
• Maintain approval matrices, document exceptions, and enforce pricing/discount policy adherence
• Manage contract workflow, including MSA, SOW, BAA/DPA, COI/W-9, and related municipal forms, ensuring clean hand-offs to Billing and Customer Success
• Own the full RFP/RFI/RFQ response process, from intake to submission and archiving, ensuring compliant and timely delivery
• Enhance and maintain clause libraries, approval templates, and response libraries
• Identify friction points in the quote-to-cash process and implement process improvements and tooling upgrades across CRM/CPQ/CLM/e-signature systems
• Drive analytics and publish dashboards on deal cycle time, discounting, ACV/TCV, exception rates, and retention metrics
• Lead enablement initiatives for Sales and Renewals teams around deal desk processes and tools
• Engage professionally with city and municipal leaders, including chiefs, city managers, finance, HR, and legal counterparts

• 4–7+ years of experience in Deal Desk, Sales Operations, Contracts, or Revenue Finance supporting complex B2B or public-sector deals
• or 1–2+ years post-MBA
• Strong understanding of commercial terms (pricing, liability, indemnities, SLAs, data/privacy) and deal governance frameworks
• Proven experience managing contract negotiations with internal and external counsel
• High proficiency in Salesforce
• experience with CPQ, CLM, and e-signature tools (e.g., DocuSign) strongly preferred
• Advanced Excel skills
• Excellent communication and stakeholder engagement skills, especially with senior municipal decision-makers and legal teams
• Impeccable attention to detail and commitment to documentation accuracy and Salesforce hygiene

Familiarity with BI tools or SQL

• bonus
• equity