Manager, Sales Operations, EMEA

The Manager, Sales Operations, EMEA region plays a crucial role in supporting the Sales Team and Regional Leadership by driving continuous improvement, efficiency, productivity and revenue growth. This is achieved by managing systems, analyzing performance, optimising sales processes, communicating change and leading the development and performance of the sales administration team. As our business continues to grow, we need to proactively seek out improved ways of working, using data and insight to inform our decisions. The role holder will generate actionable insights that lead to improved service delivery and better decision making as we seek to achieve higher levels of operational excellence and improved outcomes. A key part of the role is developing a detailed understanding of the sales processes (including ownership of the regional CRM), and how these operate in our region, whilst also effectively communicating these to ensure they are understood and adhered to by sales teams. The role provides leadership and development to our sales administration team, delivers effective communication between regional and global teams, and aligns systems and processes to drive efficiency and growth. Key responsibilities include monitoring sales pipelines, developing and analyzing KPIs, managing a sales administration team and providing communication on our sales processes to ensure they are understood and services operate effectively. In addition to operational duties, the Sales Operations Manager will support the sales team with tools and resources to improve productivity, conduct market research to identify new opportunities and ensure compliance with company policies and industry regulations. The role requires strong business acumen, excellent analytical and communication skills, the ability to work collaboratively with cross-functional teams, and a track record of successfully leading teams on a journey of continuous improvement.