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As a Manager – Sales, Retention, Collections position your tasks may include, but are not limited to, the following: Leads, coaches, and develops representatives to exceed all sales, collections, and retention objectives, service metrics and customer experience metrics. Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement. Responsible for hiring, attrition, ramp plans, and grievance process. Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.
Job Responsibility:
Leads, coaches, and develops representatives to exceed all sales, collections, and retention objectives, service metrics and customer experience metrics
Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement
Responsible for hiring, attrition, ramp plans, and grievance process
Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems
Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates
Leadership and Customer Experience: Lead a consumer tele sales organization, to exceed customer experience objectives and manage people effectively
Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement
Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses
Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning
Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships
Requirements:
Bachelor’s degree (BS/BA) desired
8+ years of related sales experience
Ability to coach and develop a team to overdeliver on all key metrics with the outmost integrity
Foster an environment of high performance by creating meaningful relationships, develop future leaders, and deliver appropriate accountability
Develop strong union relationship and collaboration, be extremely flexible and open to constant change, responsive, and deliver on all administrative tasks
100% bilingual - Spanish, reading, writing, and speaking
Strong operational and engagement experience leading virtual, hybrid or in office teams
Understand dynamics of technology, coaching and development to overdeliver on all key metrics and employee engagement
What we offer:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected