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Manage a regional team of high potential management resources focused on partnerships with the company’s network planning, construction, engineering, and implementation organizations to consult with Brightspeed’s strategic partners and business customers to develop technology solutions that help accelerate their build plans and occupancy goals. Align services and capabilities with customer objectives. Effectively present the company’s broadband service portfolio and value proposition to prospective customers. Contribute to the overall sales and business development strategy for supported markets. Manage a team of Enablement Sales Engineers responsible for proactive MTE (Multi-Tenant Enterprise) G.hn/G.FAST/Instant Internet and Fiber enablement efforts supporting our Mass Market sales and channel strategic initiatives.
Job Responsibility:
Facilitate customer conversations to uncover, scope, and define customer business objectives addressable by Brightspeed capabilities
Analyze customers business needs and develops solution strategies based on knowledge of customer’s technology environment
Document customer requirements and technical details during the sales cycle
Develop strong customer relationships and acts as a customer advocate within Brightspeed to ensure the delivery of an exceptional customer experience
Prepare technical proposals and presentations for customers and provide limited scope responses to service and industry questions
Present the capabilities of Brightspeed and the business value/ROI of service offerings proposed to customers via PPT, Demo’s, Visio’s, WebEx
Satisfy all service attributes and process requirements necessary for order submission. Provide statements of work, scoping and design documentation, solution summaries, operational support detail, Visio’s and other technical documentation to outline delivery and lifecycle of services proposed to customers. Assemble service and order detail as needed to support service modifications
Provide basic service, capability, technology, and industry training to internal and external groups
Provide feedback that contributes to ongoing process and customer experience improvement initiatives
Participate in field seller training across the regions
Requirements:
Bachelor's Degree or equivalent education
3+ years of related experience
Effective oral and written communications, leadership, organizational, presentation, project management and team building skill
Strong understanding of business technology landscapes and well versed on the entire portfolio of Brightspeed solutions
Ability to successfully support multiple sales teams in a highly transactional environment
Strong problem-solving, critical thinking and technology skills and must be capable of accurately assessing property provisioning needs while maintaining a calm business demeanor & taking decisive steps to resolve capital assessment issues and contract negotiation inputs
Goal-focused, broad business individual with dynamic partnership, interpersonal, relationship management, and critical thinking skills who is confident, detailed, and tenacious. Analytical, detail-oriented and possess the ability to rapidly transition from the big picture to the minutiae
Nice to have:
Bachelor’s degree or equivalent courses in sales engineering, network and construction, service delivery and/or demonstrated leadership experience in telecommunications technology
3+ years previous manager level leadership experience
What we offer:
competitive medical, dental, vision, and life insurance