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Manager, Sales Assist

Zapier

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Location:
India

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Category:
Sales

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Contract Type:
Not provided

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Salary:

5758000.00 - 9737300.00 INR / Year
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Job Description:

Zapier is looking for a Manager, Sales-Assist to join the Sales and Customer Success org at Zapier. The Sales-Assist team today serves our core customer group as they evaluate and buy Zapier’s products, by being a dedicated sales point-of-contact mainly through Live Chat and secondarily through Calls and Email. Today, we have an inbound sales motion, with proactive engagements with existing customers from product signals to drive expansion, and mostly working on faster sales cycle deals. Ultimately, success here looks like teams and organizations buying and scaling their automation usage through one of Zapier’s products.

Job Responsibility:

  • Lead, coach, and inspire a high-performing team of 10+ Sales Assist Representatives, fostering a collaborative and inclusive team culture
  • Drive the team to meet and exceed revenue and customer growth targets through effective sales strategies and operational excellence
  • Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning
  • Coach and develop your team through regular feedback, chat reviews, call reviews, deal reviews, pipeline inspection, and career development planning
  • Collaborate with stakeholders such as your manager (Core Sales Manager) and Sr. Growth Marketing Manager, with support from the Head of Sales, to drive program success
  • Build and maintain relationships with key customers and prospects, acting as a trusted advisor who can elevate conversations beyond automation
  • Oversee sales operations and forecasting, ensuring accurate, data-driven pipeline and performance reporting using tools like HubSpot and Gong
  • Champion the voice of the customer, translating insights into actionable product feedback and improvements
  • Contribute to the evolution of sales strategy, playbooks, and processes to help scale a world-class sales organization

Requirements:

  • Located in India and able to work 5:00 pm - 1:00 am IST
  • 5+ years of SaaS sales or upsell experience, ideally with horizontal platforms and AI and/or automation solutions, and a strong track record of success
  • 2+ years of experience leading and developing high-performing sales or upsell teams, ideally within a fast-growing or high-velocity environment
  • Comfortable engaging with both technical and business audiences, with credibility in areas such as integrations, APIs, compliance, and scalability
  • Highly operational, making data-driven decisions, leveraging sales tools, and optimizing processes for efficiency and impact
  • Thrive in ambiguous, fast-paced environments and bring a builder’s mindset to new challenges
  • Deeply curious, especially about AI and automation, and eager to experiment with new technologies
  • Strong communicator, able to align internal stakeholders and build rapport with executives across customer organizations
  • Excited about Zapier’s mission and energized by the opportunity to scale a team
  • Experience working with global or distributed teams
What we offer:
  • Offers Equity
  • Offers Commission

Additional Information:

Job Posted:
February 21, 2026

Expiration:
April 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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