CrawlJobs Logo
Airbnb Logo Airbnb · Customer Service

Manager, Safety Support

Canada Employment contract 94000.00 - 117000.00 CAD / Year · Job Posted May 27, 2026
Apply Position
Job Link Share

Job Description

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager, Safety Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and up leveling their team. We are seeking someone who can hold their people accountable, performance manage effectively, and drive strong results against targets. This is a full time position based in Canada.

Job Responsibility

  • Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
  • Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
  • Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching
  • must be able to create a performance development strategy/plan for your service(s)
  • Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed
  • Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing training
  • Shadowing your people — regularly listening to/reviewing ambassador work firsthand to stay close to quality and coach effectively
  • For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling
  • Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work
  • Drive performance at the ambassador, team, and service level
  • Ensure individual team members are held accountable to performance goals in a fair and equitable manner
  • Manage both ambassador and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans
  • Ability to set and articulate the vision and focus for the quarter
  • deliver that vision and focus through all hands-type meetings
  • Share input and recommendations about service target setting
  • Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director
  • Build and nurture an engaged and diverse team
  • Own and manage end-to-end people strategy and operations within your ambassador team
  • Enable team and individual professional success through supporting and challenging your team
  • Support team in professional development within the team
  • Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues
  • Maintain a culture of openness, transparency and accountability
  • Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company
  • Support strategic initiatives within Delivery and your service as needed
  • Lead the team toward the successful execution of company or other strategic changes or goals within your service
  • Support, as needed, internal Delivery performance & operations improvement projects
  • Think critically and constantly evaluate our procedures

Requirements

  • 8+ years of progressive experience in a customer service or an operations role, with 5+ years of experience managing, coaching, and scaling large, customer teams in a fast-paced environment
  • Demonstrable experience in driving improved performance of teams as a line manager
  • Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
  • Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards
  • Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals
  • A self-starter with the ability to thrive in ambiguity, make strategic decisions, and translate high-level strategies into granular execution
  • Ability to work weekend days, holidays, and on-call required
  • Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues
  • Demonstrated ability to shadow and coach direct reports through real-time observation' and 'track record of proactively improving service delivery and processes
  • Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure
  • Organized and resourceful
  • able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations
  • In-depth understanding of customer service operations and processes
  • able to translate that to your team
  • Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement
  • Ability to cascade with context and lead your team through changes
  • Customer-first mindset — championing the Airbnb experience to ensure customers receive premium, 'best-in-class' support
  • Exceptional coaching skills, you have high EQ and know how to tailor your feedback & communication style to meet the needs of your coachee or mentee
  • Cultural competency and a strong commitment to fostering diversity and inclusion within the team
  • Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)

What we offer

  • bonus
  • equity
  • benefits
  • Employee Travel Credits
Airbnb - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Manager, Safety Support

8 matching positions

Program Manager Clinical Risk Management and Patient Safety - Quality Management

This role also works in conjunction with the System Director of Clinical Risk Ma...
Location
Location
United States , Tyler
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in healthcare-related field required
  • 5 years of healthcare risk management experience required
  • Proficiency with Microsoft Word, Excel, and PowerPoint required
  • Certified Professional in Patient Safety (CPPS) or Certified Professional in Healthcare Risk Management (CPHRM) required within 1 year of hire
Job Responsibility
Job Responsibility
  • Assists in identifying and evaluating activities or events occurring within the system and facilities, which may affect patient safety, resulting in either patient injury and/ or a potential opportunity to improve care delivery and patient safety
  • Facilitates implementation and management of a system clinical adverse event investigation process and provides consultation to facility and system staff
  • Provides leadership for conducting patient safety/ clinical risk assessments and adverse event investigations including root cause analyses and implementation of effective corrective action plans
  • Demonstrates a high degree of professionalism and communication skills when working with staff involved in adverse events, promoting a culture of no blame and collaboration
  • Facilitates, tracks, and maintains appropriate records and metrics regarding adverse events and potential for patient and staff safety issues
  • Uses data and trend analysis experience to facilitate system efforts to analyze data including metrics, surveys, occurrence reports, adverse event investigations, FMEAs, and other information to identify and prioritize clinical risk management/ loss prevention, and patient and staff safety concerns
  • Supports and contributes to system efforts to carry out FMEAs regarding clinical risk management/ loss prevention, as well as patient and staff safety concerns
  • Carry out other duties as assigned by leadership
  • Strive to increase and share current knowledge in the areas of clinical risk management and patient and staff safety
  • Possesses excellent organizational and analytical skills
  • Fulltime
Read More
Arrow Right

District Food Safety Manager

We are currently seeking a District Safety Manager for the Aramark supporting di...
Location
Location
United States , Minneapolis
Salary
Salary:
75000.00 - 80000.00 USD / Year
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Willing to work event-based hours - including nights, weekends, and holidays as needed
  • Bachelor's degree required - Safety & Health, Business Administration, or Public Health Degree Preferred, or equivalent work experience
  • 2+ years of food safety and/or occupational experience
  • Certified ServSafe trainer is preferred or ability to obtain training certification within first 6 months of employment
  • Flexibility to work within a dynamic work environment and a matrix style reporting structure
  • Excellence Communication skills - verbal and written
  • Computer essentials
  • Word, Excel, Outlook, PowerPoint
  • Possesses Strong Coaching, Influencing & Negotiating skills
  • Comfortable in providing training and coaching to management and hourly employees
Job Responsibility
Job Responsibility
  • Oversee food and occupational safety operations across four key venues—U.S. Bank Stadium, University of Minnesota, University of Iowa, and Xtream Arena—ensuring compliance, continuous improvement, and collaborative support across diverse event environments
  • May be required to travel to additional locations across the U.S. and Canada to support safety initiatives, conduct assessments, and collaborate with local teams as needed
  • Help Coach and Lead staff in accordance with facility and Aramark standards
  • Work closely with Aramark Safety & Risk Control, Aramark District Manager, General Managers, and Clients to review, implement and enforce Aramark's SAFE Commitment
  • Assist supported locations, site-based management teams to effectively execute against safety standards and requirements
  • Assure highest levels of Guest Service and Quality Control for all supported events
  • Maintain working relationship with local and regional compliance and regulatory authorities (Local / Health, etc.)
  • Coordinate and Support District Safety Meeting / Committee Structure
  • Conduct internal work safety and food safety assessments
  • follow-up with corrective actions resulting from assessments by external agencies
What we offer
What we offer
  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage
  • Fulltime
Read More
Arrow Right

Safety Manager

We are seeking a proactive and detail-oriented Safety Leader to join our growing...
Location
Location
United States
Salary
Salary:
Not provided
instaff.com Logo
InStaff
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Occupational Safety, Risk Management, Environmental Health, or a related field
  • Minimum of 5 years of experience in staffing with Safety experience
  • Strong knowledge of OSHA regulations and industry best practices
  • Proven experience in developing and implementing strategic safety programs and risk management strategies
  • Excellent analytical, strategic thinking, and problem-solving skills
  • Strong communication and interpersonal skills, with the ability to influence and engage diverse teams
  • Ability to travel to client sites within assigned region
Job Responsibility
Job Responsibility
  • Safety Program Implementation: Lead the execution of safety programs and initiatives across Job&Talent’s various operations, ensuring that all safety standards meet or exceed OSHA and other industry-specific regulations
  • Safety Audits & Risk Assessments: Conduct regular safety audits, risk assessments, and on-site inspections to identify potential hazards and risks. Develop and oversee strategies to mitigate these risks and improve overall safety outcomes
  • Incident Investigation & Reporting: Manage the investigation and documentation of any safety incidents, accidents, or near-misses. Analyze trends and provide actionable insights to improve safety measures. Ensure corrective actions are taken to prevent recurrence
  • Training & Awareness: Develop and deliver safety training programs for all levels of staff, from on-site workers to management, ensuring everyone is well-informed about safety best practices, compliance, and emergency response protocols
  • Safety Culture Advocacy: Work closely with the operations, HR, and leadership teams to embed a safety-conscious culture across the organization. Promote open communication regarding safety concerns and collaborate on solutions
  • Compliance Monitoring: Keep track of safety-related regulatory changes and ensure all operations are consistently compliant with federal, state, and local safety standards. Maintain accurate records and safety documentation
  • Reporting & Metrics: Create and deliver regular safety reports to the Head of Risk Management and Safety, highlighting key metrics, incidents, and the effectiveness of safety strategies. Use data to inform the development of proactive safety initiatives
  • Collaboration & Cross-Functional Support: Partner with cross-functional teams, including HR, operations, and management, to ensure safety is prioritized in all aspects of the staffing process, from recruitment to on-site activities
What we offer
What we offer
  • Competitive compensation package with performance-based incentives
  • Comprehensive benefits, including health, dental, and retirement plans with employer contribution
  • Collaborative and innovative work environment
  • Career advancement opportunities as the company expands
  • Fulltime
Read More
Arrow Right

Project Safety Manager

As a Project Safety Manager, you will be working in the Advanced Technology mark...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
harder.com Logo
Harder Mechanical Contractors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  • Possess professional qualifications and knowledge of fall protections systems, electrical safety, permit-required confined spaces, excavation trenching and shoring, scaffolding, hazard communication, accident investigation and reporting
  • 10+ years of experience
  • OSHA 30-hour
  • Extensive knowledge of the State/Local, OSHA laws and regulations
  • May be required to pass security clearance investigation and applicable substance testing requirements
  • OSHA 510 certifications
  • Additional safety certifications such as CSP, CHST, or OHST
  • Experience in the semi-conductor industry
Job Responsibility
Job Responsibility
  • Provide support in incident prevention, including inspecting job site, equipment, onsite training, investigating, and authoring incident reports, and providing information on safety standards and work techniques
  • Serve as the on-site Competent Person who performs frequent and regular inspections of the job site, materials, and equipment
  • Oversee additional safety professionals assigned to the project
  • Survey the jobsite and provides advice and guidance to site superintendents and site employees engaged in a full range of construction activities including but not limited to confined space, hazardous energy control, fall protection and scaffolding
  • Investigate all incidents to determine origin, root cause, and contributing factors and assists in the preparation of written evaluation reports concerning findings
  • Carry out safety education activities, promoting safety awareness, conducting daily and weekly Toolbox Talks
  • providing site specific training courses
  • Consult with technical specialists and program managers about changes in work processes and proposed methods to eliminate unnecessary risks and control hazardous conditions
  • Provide employees and managers the training necessary to recognize hazards and perform their jobs safely and effectively
  • Develop Activity (Job) Hazard Analysis’s for all new major work processes or those processes that have the highest injury/illness rates
What we offer
What we offer
  • Competitive salary
  • Comprehensive medical, dental, and vision benefits – 100% of employee premiums are paid by the company
  • Generous retirement package includes: 10% retirement contribution made by the company and a company match up to 2% of your annual salary
  • Profit sharing
  • Discretionary annual bonus
  • Paid vacation and holidays
  • Harder University training and development, as well as other paid professional development opportunities
  • Team environment that promotes individual growth
  • Fulltime
Read More
Arrow Right

Health and Safety Manager

The Health and Safety Manager will lead and oversee Newton Group’s health and sa...
Location
Location
Canada , Guelph
Salary
Salary:
Not provided
kiwinewton.com Logo
Kiwi Constructors Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Formal education in Occupational Health and Safety and/or Risk Management
  • Formal safety designation such as NCSO considered an asset
  • 5–10 years of experience in Health & Safety, with at least 3–5 years in the construction industry (ICI construction preferred)
  • Strong knowledge of the Ontario Construction and Industrial Regulations under the OHSA
  • Experience with the COR 2020 program and audits
  • Experience with the WSIB Health & Safety Excellence Program considered an asset
  • JHSC Part 1 certified and working towards Part 2 Construction
  • Proficiency in Microsoft Office Suite
  • experience with digital Health and Safety Management Systems (HSMS) considered an asset
  • Standard First Aid and AED certification
Job Responsibility
Job Responsibility
  • Promote and maintain a strong health and safety culture across the organization
  • Plan, organize, and implement programs and procedures to ensure compliance with legislation, industry standards, and corporate policies
  • Develop, maintain, and review project-specific safety plans
  • Maintain organisational COR Status
  • Provide guidance and leadership to all divisions, with active participation in JHSC activities
  • Lead and participate in JHSC meetings
  • Deliver health and safety training and toolbox talks for workers, supervisors, and management
  • Conduct regular site inspections, audits, and hazard assessments
  • document findings and verify corrective actions are implemented
  • Lead or support incident investigations, including root cause analysis and reporting for high-risk incidents
What we offer
What we offer
  • Safety Eye Protection
  • Hearing Protection
  • Life Insurance
  • AD&D Insurance
  • Long Term Disability
  • match employee pension contributions
  • Health Care Spending Account
  • Fulltime
Read More
Arrow Right

Health & Safety Facilities Manager

We are seeking an experienced and proactive Health & Safety Facilities Manager t...
Location
Location
United Kingdom , Swadlincote
Salary
Salary:
34000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in office/facilities management, ideally across multiple sites
  • Strong understanding of health & safety and compliance standards
  • Proven leadership and team management skills
  • Confident managing budgets, suppliers, and facilities projects
  • Excellent communication, organisational and problem-solving skills
  • Hands-on, proactive approach with flexibility to travel as needed
Job Responsibility
Job Responsibility
  • Line manage administration and reception teams across sites
  • Oversee office procedures, team meetings, and performance monitoring
  • Manage maintenance, repairs, security, and cleaning services
  • Monitor facilities budgets and supplier contracts
  • Lead office moves and refurbishments
  • Ensure compliance with H&S legislation, risk assessments, and training
  • Conduct safety audits, drills, and staff inductions
  • Monitor safeguarding/incident data and report trends
  • Maintain office equipment, supplies, and IT/telecoms inventory
  • Provide occasional out-of-hours on-call support for site security
What we offer
What we offer
  • Flexible hybrid working options (business needs permitting)
  • A supportive and people-first working culture
  • Autonomy and variety in a vital operational role
  • On-site parking and travel support between offices
  • Fulltime
Read More
Arrow Right

Project Safety Manager

As a Project Safety Manager, you will be working in the industrial manufacturing...
Location
Location
United States , Thacker Pass
Salary
Salary:
Not provided
harder.com Logo
Harder Mechanical Contractors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  • Possess professional qualifications and knowledge of fall protections systems, electrical safety, permit-required confined spaces, excavation trenching and shoring, scaffolding, hazard communication, accident investigation and reporting
  • 10+ years of experience
  • OSHA 30-hour
  • Extensive knowledge of the State/Local, OSHA laws and regulations
  • May be required to pass security clearance investigation and applicable substance testing requirements
  • OSHA 510 certifications
  • Additional safety certifications such as CSP, CHST, or OHST
  • Experience in the semi-conductor industry
Job Responsibility
Job Responsibility
  • Provide support in incident prevention, including inspecting job site, equipment, onsite training, investigating, and authoring incident reports, and providing information on safety standards and work techniques
  • Serve as the on-site Competent Person who performs frequent and regular inspections of the job site, materials, and equipment
  • Oversee additional safety professionals assigned to the project
  • Survey the jobsite and provides advice and guidance to site superintendents and site employees engaged in a full range of construction activities including but not limited to confined space, hazardous energy control, fall protection and scaffolding
  • Investigate all incidents to determine origin, root cause, and contributing factors and assists in the preparation of written evaluation reports concerning findings
  • Carry out safety education activities, promoting safety awareness, conducting daily and weekly Toolbox Talks
  • providing site specific training courses
  • Consult with technical specialists and program managers about changes in work processes and proposed methods to eliminate unnecessary risks and control hazardous conditions
  • Provide employees and managers the training necessary to recognize hazards and perform their jobs safely and effectively
  • Develop Activity (Job) Hazard Analysis’s for all new major work processes or those processes that have the highest injury/illness rates
What we offer
What we offer
  • Competitive salary
  • Comprehensive medical, dental, and vision benefits – 100% of employee premiums are paid by the company
  • Generous retirement package includes: 10% retirement contribution made by the company and a company match up to 2% of your annual salary
  • Profit sharing
  • Discretionary annual bonus
  • Paid vacation and holidays
  • Harder University training and development, as well as other paid professional development opportunities
  • Team environment that promotes individual growth
  • Fulltime
Read More
Arrow Right

Group Health and Safety Manager

Imagine stepping into a business at a moment when everything is moving forward-n...
Location
Location
United Kingdom , Oxfordshire
Salary
Salary:
80000.00 - 90000.00 GBP / Year
zestfoodjobs.co.uk Logo
Zest Food Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • seasoned Health & Safety leader within the food manufacturing sector
  • NEBOSH Diploma
  • IOSH membership
  • ability to bring people with you, even when change is difficult
  • led teams
  • influenced senior stakeholders
Job Responsibility
Job Responsibility
  • Positioning Health & Safety as a core business value
  • Championing behavioural safety and building a culture where people genuinely think and act safely
  • Supporting and coaching Site H&S Managers to deliver strong, consistent performance
  • Ensuring robust risk management frameworks are in place across all sites
  • Guiding interactions with regulatory bodies, insurers and auditors
  • Maintaining KPI performance across multiple manufacturing sites
  • Ensuring statutory compliance and managing group-wide safety plans and documentation
  • Developing organisational H&S capability, from site teams to future leaders
  • Setting bold goals that inspire, motivate and shape team development
  • Regularly reviewing Group H&S and Emergency Preparedness frameworks
What we offer
What we offer
  • CAR
  • Fulltime
Read More
Arrow Right