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The Manager, Risk Management reports to the Director, Risk Management and plays a key role in executing risk management practices within the GBSC Revenue Services vertical and other assigned areas. This role supports the implementation of risk frameworks, facilitates control testing, and partners with process owners to identify and mitigate operational risks.
Job Responsibility:
Support the execution of operational risk programs within assigned business areas
Assist in conducting Risk Control Self-Assessments (RCSAs), including documentation, analysis, and follow-up on action items
Collaborate with process owners to identify risks and recommend mitigation strategies
maintain and update the risk register
Track and report operational issues, root causes, and remediation progress
Perform control testing to assess design and effectiveness of key controls
Monitor Key Risk Indicators (KRIs) and escalate emerging risks to leadership
Support audit readiness and coordinate responses to internal/external audit requests
Contribute to the development and delivery of risk training and awareness initiatives
Help deploy GBSC risk tools, templates, and resources consistently across teams
Partner with internal risk teams to ensure alignment with enterprise-wide risk practices
Requirements:
Bachelor’s degree in Business, Risk Management, Finance, or related field
3–5 years of experience in operational risk, internal audit, compliance, or process controls
Strong analytical and problem-solving skills
experience with data-driven risk reporting
Effective communication and presentation skills
Ability to collaborate across teams and influence without direct authority
Familiarity with risk frameworks (e.g., COSO, ISO 31000) and GRC tools
Nice to have:
Experience with billing systems or shared services environments is a plus
Certifications such as CRMA, CISA, CIA, or Six Sigma are a plus but not required