Manager - Risk Management Job at Amex (New York)

Job Description

Operational Resilience program is part of the Business Continuity Management (BCM) team in Enterprise Shared Services (ESS) at American Express. This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services. The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders. As the Manager of Operational Resilience, you will be part of a team of professionals assisting to design and implement the operational resilience program across the enterprise, to be compliant with interagency guidance on operational resilience. In addition, you will also be responsible for supporting crisis monitoring and reporting for potential enterprise operational disruptions and crisis response for actual disruptions.

Job Responsibility

Collaborate with various stakeholders to develop and implement the Operational Resilience framework
Creation and maintenance of procedures, and standards
Engage in depth reviews to establish and maintain the Critical Business Services (CBSs) including mapping of dependencies to locations, people, third parties, and systems, and defining impact tolerance levels for potential outages
Conduct resilience assessing initiates - including Critical Business Services scenario testing, in collaboration with the CBS owner and related operational programs
Serve as trusted advisor, offering constructive feedback and challenge resilience plans
Support Operational Resilience reporting to required committees and AXP Board
Partner with operational resilience teams in international markets to ensure consistent implementation of operational resilience framework
Stay updated on industry trends and evolving global regulatory requirements around Operational Resilience

Requirements

Minimum of 5–7 years of experience in operational resilience, business continuity, crisis management, or operational risk
In-depth understanding of regulatory expectations related to operational resilience (e.g., regulatory frameworks from the OCC)
Strong project management and organizational skills, with ability to drive initiatives across multiple business lines
Excellent communication and stakeholder management skills, including experience presenting to senior leadership
Demonstrated ability to analyze complex processes, identify critical dependencies, and design practical resilience solutions

Nice to have

Master’s degree in business administration, Risk Management, or a related discipline
Professional certifications such as BCI (Business Continuity Institute), Disaster Recovery International Institute – DRII certification (e.g. CBCP), ISO 22301 Lead Implementer, or CISSP/CISM for those with a technology focus
Experience in enterprise-level resilience strategy development, ideally within financial services or other regulated industries
Strong understanding of emerging risks, third-party risk management, and critical service mapping
Proven ability to partner with cross-functional teams (Technology, Risk, Compliance, Operations) to embed resilience principles
Familiarity with data analytics and reporting tools to assess and monitor operational resilience performance metrics

What we offer

Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

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Manager - Risk Management

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