Manager, Revenue Management Field Support, Japan Job at Marriott Bonvoy (Tokyo)

Job Description

Focusing on day-to-day support and processes related to Revenue Management for Japan & Guam across all brands including (not limited to): support desks, field communications, promotions, annual budget process, special corporate pricing, systems (One Yield, MARSHA, MRDW, etc.), audits, and training initiatives. Provides discipline expertise to support revenue management associates in the development and execution of revenue management strategies. Supports projects and initiatives as delegated by the Director of Revenue Management Field Support and Senior Director, Revenue Strategy, Japan & Guam.

Job Responsibility

Focusing on day-to-day support and processes related to Revenue Management for Japan & Guam across all brands including (not limited to): support desks, field communications, promotions, annual budget process, special corporate pricing, systems (One Yield, MARSHA, MRDW, etc.), audits, and training initiatives
Provides discipline expertise to support revenue management associates in the development and execution of revenue management strategies
Supports projects and initiatives as delegated by the Director of Revenue Management Field Support and Senior Director, Revenue Strategy, Japan & Guam
Deliver Revenue Management trainings in the region for hotel leaders (revenue and non-revenue associates), both virtual and in-person
Create training content and curriculum to support development of Revenue Leaders in the region
Supports revenue management training in the region by identifying training needs and coordinating with continent and corporate resources to develop and deliver appropriate training
Supports continent and global revenue management projects and initiatives
Develops and maintains strong relationships with a broad group of stakeholders in order to foster trust and influence key decisions
Annual Budget Process – provide systems, tools and guidance to hotels, area, region and continent leaders to generate “ground up” forecasts of future RevPAR and Catering performance
One Yield, including current and future capabilities – ensure that RM associates in the Continent fully understand, and make maximum use of, functionality to drive superior results
Other Revenue Management related systems such as MARSHA, Opera S&C, Opera PMS, MRDW, MarRFP, including current and future capabilities – ensure that RM associates in the Continent fully understand, and make maximum use of, functionality to drive superior results
Marriott Revenue Management Tools and Reports – provide support and guidance to hotels to effectively identify revenue opportunities and analyze performance for all rooms and catering segments
Marriott pricing philosophies and processes - provide guidance to hotel, area, region and continent leaders to carry out pricing strategies that maximize revenue and adhere to Marriott standards and guidelines

Requirements

Bachelor’s degree in in Business Administration, Hotel and Restaurant Management
Min 12 months of work experience in Marriott hotel Revenue Management required
Excellent written and verbal communication skills, English fluency is a must
Excellent presentation skills with strong ability to influence audience
Detailed knowledge of current revenue management systems and tools (One Yield, MARSHA, MRDW, etc), including how to use them and how to apply results
Good knowledge in both the technical and strategic processes (budgeting, pricing, etc) of Revenue Management
Delivers results and demonstrates balanced judgment under pressure
engages in fixing the problem vs. just identifying the problem
Demonstrated ability to take large volumes of complex information and present it in a clear and concise manner
Able to translate business needs into actions
ensures that all work is completed effectively
solves problems and monitors the progress of work against schedules and budgets
maintains high performance standards
Comfortable challenging organizational norms and accepted thinking to improve effectiveness
Strategic and analytical thinker
makes decisions using data
Comfortable with complexity, ambiguity and change
supports and manages positive change
Innovative thinker
able to readily apply past learnings in new situations to generate solutions and/or create something entirely new
Proactive approach to learning RM practices and concepts from other vendors or industries
Knowledgeable on all MI hotel brands

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Manager, Revenue Management Field Support, Japan

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