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Manager, Retail Planning and Analytics

United States, Duluth · Job Posted February 19, 2026
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Job Description

This role is responsible for analyzing and reporting labor and financial data. Beyond delivering insights, the role develops and presents data-driven solutions to brand leadership, enabling them to anticipate challenges and make informed decisions that drive optimal performance.

Job Responsibility

  • Prepare weekly, monthly, and quarterly reporting on brand financial performance, including labor-to-sales ratio, cost per labor hour, productivity, operational KPIs and other enablers to the plan
  • Build financial models and dashboards that connect staffing decisions to sales results, optical performance metrics, and profitability
  • Support Finance with forecast updates, budget cycles, scenario planning, and P&L analyses
  • Conduct root-cause analysis for labor variances and present actionable insights to operations and finance leadership
  • Develop modeling for the financial impact to inform key decisions for the brand, including lab optimization, store profitability, and real estate opportunities
  • Analyze and maintain labor budgets across Emerging Brand store formats using industry best practices
  • identify trends and recommend opportunities to improve labor efficiency
  • Forecast labor costs using sales trends, exam volume expectations, patient flow patterns, and productivity benchmarks
  • Model payroll impacts of new store openings, brand initiatives, and labor standard changes
  • Model new initiatives for emerging brands
  • Design staffing models that support retail sales, lab workflow, and exam lane coverage while maintaining financial efficiency
  • Partner with Store Operations and Field Leadership to align schedules with labor standards, optical workflows, and peak traffic periods
  • Evaluate the impact of scheduling decisions on exam capacity, conversion, and patient experience
  • Perform detailed analysis of payroll hours and dollars across optical stores, identifying trends, variances, and cost-saving opportunities
  • Analyze overtime, premium pay, schedule adherence, and labor mix to ensure efficient resource utilization
  • Provide insights into labor drivers such as optician skill mix, doctor coverage, lab technician capacity, and sales-to-staff ratios
  • Partner with Finance, HR, Clinical Services, Store Operations, and Workforce Management teams to support enterprise labor strategies
  • Provide analytical support for retail initiatives such as new store openings, pilot tests, scheduling tools, operational transformations, and optical automation
  • Support brand sales analytics and planning by analyzing performance results and providing insights that help leaders address operational challenges and improve business outcomes
  • Conduct cross-functional analysis of sales, customer, and labor data to identify inefficiencies, surface insights, and support data-driven decision-making
  • Partner with Brand and Lab teams to ensure accurate, timely reporting and contribute to financial and operational models that support optimized operations
  • Leverage workforce management systems (e.g., UKG, Kronos), POS/EHR data, and BI tools to improve labor accuracy and reporting
  • Support implementation and refinement of labor standards, scheduling tools, and system enhancements

Requirements

  • 7+ years experience in labor analytics, financial analysis, workforce planning, or retail operations (Required)
  • Four-year college degree or equivalent experience. Bachelor's degree in finance, business, data analytics, retail operations, or a related field. (Required)
  • Strong proficiency in Excel and workforce management tools (UKG/Kronos strongly preferred). (Required)
  • Experience with BI tools such as Tableau, Power BI, or Looker. (Required)
  • Strong analytical, communication, and presentation skills with the ability to explain financial insights to both technical and non-technical audiences. (Required)

Nice to have

Experience in the optical or healthcare retail industry (Preferred)

What we offer

  • health and dental insurance
  • 401k retirement savings with company match
  • flex spending account
  • paid personal time off
  • paid company holidays
  • parental leave
  • employee eyewear discount

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