Manager, Retail Planning and Analytics

• Prepare weekly, monthly, and quarterly reporting on brand financial performance, including labor-to-sales ratio, cost per labor hour, productivity, operational KPIs and other enablers to the plan
• Build financial models and dashboards that connect staffing decisions to sales results, optical performance metrics, and profitability
• Support Finance with forecast updates, budget cycles, scenario planning, and P&L analyses
• Conduct root-cause analysis for labor variances and present actionable insights to operations and finance leadership
• Develop modeling for the financial impact to inform key decisions for the brand, including lab optimization, store profitability, and real estate opportunities
• Analyze and maintain labor budgets across Emerging Brand store formats using industry best practices
• identify trends and recommend opportunities to improve labor efficiency
• Forecast labor costs using sales trends, exam volume expectations, patient flow patterns, and productivity benchmarks
• Model payroll impacts of new store openings, brand initiatives, and labor standard changes
• Model new initiatives for emerging brands
• Design staffing models that support retail sales, lab workflow, and exam lane coverage while maintaining financial efficiency
• Partner with Store Operations and Field Leadership to align schedules with labor standards, optical workflows, and peak traffic periods
• Evaluate the impact of scheduling decisions on exam capacity, conversion, and patient experience
• Perform detailed analysis of payroll hours and dollars across optical stores, identifying trends, variances, and cost-saving opportunities
• Analyze overtime, premium pay, schedule adherence, and labor mix to ensure efficient resource utilization
• Provide insights into labor drivers such as optician skill mix, doctor coverage, lab technician capacity, and sales-to-staff ratios
• Partner with Finance, HR, Clinical Services, Store Operations, and Workforce Management teams to support enterprise labor strategies
• Provide analytical support for retail initiatives such as new store openings, pilot tests, scheduling tools, operational transformations, and optical automation
• Support brand sales analytics and planning by analyzing performance results and providing insights that help leaders address operational challenges and improve business outcomes
• Conduct cross-functional analysis of sales, customer, and labor data to identify inefficiencies, surface insights, and support data-driven decision-making
• Partner with Brand and Lab teams to ensure accurate, timely reporting and contribute to financial and operational models that support optimized operations
• Leverage workforce management systems (e.g., UKG, Kronos), POS/EHR data, and BI tools to improve labor accuracy and reporting
• Support implementation and refinement of labor standards, scheduling tools, and system enhancements

• 7+ years experience in labor analytics, financial analysis, workforce planning, or retail operations (Required)
• Four-year college degree or equivalent experience. Bachelor's degree in finance, business, data analytics, retail operations, or a related field. (Required)
• Strong proficiency in Excel and workforce management tools (UKG/Kronos strongly preferred). (Required)
• Experience with BI tools such as Tableau, Power BI, or Looker. (Required)
• Strong analytical, communication, and presentation skills with the ability to explain financial insights to both technical and non-technical audiences. (Required)

Experience in the optical or healthcare retail industry (Preferred)

• health and dental insurance
• 401k retirement savings with company match
• flex spending account
• paid personal time off
• paid company holidays
• parental leave
• employee eyewear discount