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Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
Job Responsibility:
Supervises daily restaurant operations
Assists with menu planning
Maintains sanitation standards
Assists servers and hosts on the floor during peak meal periods
Improves guest and employee satisfaction
Maximizes financial performance
Determines training needs and implements plan
Manages all day-to-day operations
Maintains service and sanitation standards in restaurant, bar/lounge and room service areas
Reviews staffing levels
Leads, influences, and encourages team
Ensures compliance with all food & beverage policies, standards and procedures
Ensures compliance with all applicable laws and regulations
Ensures compliance with food handling and sanitation standards
Ensures staff understands liquor laws
Establishes and maintains open, collaborative relationships with employees
Monitors alcohol beverage service
Provides exceptional customer service
Manages day-to-day operations to meet customer expectations
Handles guest problems and complaints
Obtains guest feedback
Manages service delivery in outlets
Provides guidance and direction to subordinates
Identifies educational needs and develops training
Ensures employees are treated fairly and equitably
Improves employee retention
Solicits employee feedback
Ensures recognition is taking place
Analyzes information and solves problems
Oversees the financial aspects of the department including purchasing and payment of invoices
Requirements:
High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area
What we offer:
Health care benefits
Flexible spending accounts
401(k) plan
Accrued paid time off (including sick leave where applicable)