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Alongside Wiz's broader Sales and Customer Success teams, the Renewal Management team is playing a critical role in Wiz's customer retention and expansion strategy. As Manager, Renewals you will be leading and owning risk in the Central region of the US. Ideal candidates will exhibit high levels of business and sales acumen all the while maintaining a customer-first approach. You will streamline strategy and communications between sales, customer success and operations leadership to ensure long term retention of customers. Join Wiz as a Manager, Renewals to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.
Job Responsibility:
Lead, mentor, and motivate a team of renewal managers
Provide the team with tactical and strategic guidance to ensure delivery of exceptional service and retention strategies to customers in your region
Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts
Maintain and report an accurate weekly forecast of renewals within region while collaborating with sales peers
Work with sales leaders to drive sales through optimizing processes, training of team, and development of a culture of collaboration, learning, and success
Identify and activate strategies to proactively reduce renewal risk within region
Collaborate effectively cross functionality with key teams including Deal Desk, Legal and Operations
Act as an escalation point for team around at risk or complex deals
Requirements:
7+ years of experience as a renewal manager, account manager, customer success manager or related customer facing revenue focused role
3+ years of management experience leading a renewals team
Proven track record of mentoring and managing high-performing revenue teams
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
Candidates must be located in the Central United States
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship
What we offer:
Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave