Manager, Relationship Managers (MM & Key Accounts)

The role will lead a team of Relationship Managers primarily responsible for expansion and retention of our existing customer base in the EMEA Region. This person will be responsible for strategy, planning, building, and running a highly performing team as we deepen our relationship with our fast growing customer base. Goals are focused on creating a world class customer renewals and expansion business with a focus on Fin. We are looking for a highly effective leader that excels at attracting and developing talent, inspiring others, and working across functions to build efficient and customer-centric processes. This leader will also play a critical role in developing and executing our value-led sales strategy. You will own a book of business covering our Top Accounts in EMEA with responsibility to engage, manage, support and grow this business. Working closely with our Customer Success, Engineering, Product, Onboarding, Support and Sales Teams you will ensure our customers are achieving their objectives using the Intercom Platform. For this big challenge, we are looking for an innovative, agile, and resilient sales leader to help us write the next chapter in the AI-first customer support space.