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The Account Manager is accountable for relationships, sells products and/or services to One Call clients to ensure satisfaction, alignment of One Call’s corporate strategy, account retention, and revenue growth. Additionally, the Account Manager supports the Strategic Account Executive in on-going service delivery, customer satisfaction, and relationship development with One Call’s Corporate and Regional Accounts.
Job Responsibility:
Significant focus should be on client retention and developing/executing account plans to ensure continued revenue growth
Demonstrates product knowledge including solutions, markets, and competitive intelligence
Leverages client-facing data to reinforce One Call value proposition
Leverages internal data to identify opportunities for improving service delivery and increased revenue
Provides accurate and timely sales forecasts
Develop relationships with desk-level buyers, pulling through revenue at the user level
Ensures accurate content and certification of information in CRM software for assigned clients
Within the client organizations, builds network of influencers and maintains knowledge of products and services utilized
Identifies and mitigates at-risk business
If working with federal government contract clients, employee is required to receive federal government clearance for handling sensitive information. Employees are also required to receive annual security awareness training
Requirements:
Bachelor’s degree or the equivalent combination of education, training, or work experience
A minimum of 3 years of sales or equivalent experience required
5 years or more preferred
Good understanding of One Call products and services
General knowledge of workers’ compensation industry
Communicates ideas both verbally, in written form and via presentation in a clear, concise, and professional manner appropriate to audience including executive levels
Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
Ability to show established track record of involvement in industry trade groups preferred
Ability to work both independently and in a team environment
Expert knowledge of Microsoft Office suite of applications, CRM software, and data visualization tools
Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply
Nice to have:
5 years or more experience
Ability to show established track record of involvement in industry trade groups preferred