CrawlJobs Logo

Manager, R&D Claim Enquiry & Resolution

empowerrd.com Logo

EmpowerRD

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

This is a critical, high-impact role responsible for safeguarding the claims of our innovative client base against HMRC compliance checks. You will operate as the central point of expertise for all R&D claim enquiries, ensuring professional, timely, and successful resolution. You will be instrumental in turning enquiry challenges into proactive learning, continuously refining our claims processes and product to maintain industry-leading standards of compliance and quality.

Job Responsibility:

  • Manage the end-to-end portfolio of all active HMRC R&D tax credit enquiries, ensuring all statutory deadlines and internal SLAs are met
  • Develop, implement, and execute robust enquiry defence strategies for complex claims, focusing on technical and financial justifications in line with UK R&D legislation (CTA 2009/HMRC Guidelines)
  • Own and lead direct written and verbal correspondence and negotiations with HMRC caseworkers (ISBC/WMBC/Large Business Compliance Teams) to achieve timely and favourable closure notices
  • Review and quality-assure all documentation and supporting evidence (technical narratives, project costing, payroll, contracts) provided to HMRC to ensure it is clear, comprehensive, and addresses specific compliance risks
  • Manage and cultivate a flexible bank of external expert contractors (e.g., specialist engineers, sector-specific consultants, legal counsel) who can provide specialised technical evidence and support during enquiries
  • Define scopes of work, manage budgets, and oversee the output of all third-party experts to ensure their contribution aligns with the overall resolution strategy
  • Lead the internal feedback loop by analysing trends, common errors, HMRC concerns, and legislative risks identified during enquiries
  • Develop and deliver training sessions to the Claim Delivery and Sales teams, embedding new learnings and best practices back into our claims process and technology product
  • Proactively refine and update internal methodology and technical guidance to mitigate future enquiry risk and ensure all new claims are resilient and compliant
  • Support in reviewing technical narratives of ongoing claims to align with enquiry learnings

Requirements:

  • Proven experience (3+ years) in UK R&D Tax Relief, with significant exposure to managing and successfully resolving HMRC enquiries or compliance checks
  • Strong technical understanding of R&D tax legislation (including SME and RDEC schemes) and the Department for Science, Innovation and Technology (DSIT) guidelines on R&D for tax purposes
  • Demonstrable experience in managing complex projects or a high-volume case portfolio simultaneously
  • Excellent written and verbal communication skills, specifically the ability to articulate complex technical and financial concepts to both HMRC and non-tax professionals
  • Strong commercial acumen and a pragmatic approach to dispute resolution

Nice to have:

  • Relevant professional qualification (e.g., CTA, ACA, ACCA, ATT, or equivalent)
  • Experience working in a FinTech or technology-driven environment, or strong enthusiasm for leveraging technology to improve tax compliance
  • Experience in contractor/vendor management
What we offer:
  • Competitive salary
  • generous holiday allowance
  • pension contribution
  • private healthcare
  • a commitment to continuous professional development

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
EmpowerRD - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Manager, R&D Claim Enquiry & Resolution

New

Senior Manager, IT & Systems

Venture for Canada is a national registered charity equipping talent across Cana...
Location
Location
Canada , Toronto
Salary
Salary:
85000.00 - 100000.00 CAD / Year
Venture for Canada
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience leading system implementations or tool rollouts, including stakeholder alignment, training, and adoption
  • Strong project management skills across multiple concurrent initiatives
  • Experience owning and improving SaaS ecosystems
  • Strong understanding of systems, integrations, and data flow
  • Hands-on experience building automations and integrations ideally through APIs, Zapier and scripting
  • Experience supporting and onboarding non-technical users in complex platform use cases
  • Experience managing HubSpot and data systems, including data quality practices
  • Ability to collaborate effectively with internal teams and cross-functional stakeholders
  • Solid understanding of cybersecurity including access management, data protection and risk
  • Strong ownership and ability to operate both strategically and hands-on
Job Responsibility
Job Responsibility
  • Own and evolve VFC's systems strategy and tech ecosystem stack including ongoing maintenance and vendor relationships
  • Define system architecture, standards, and documentation
  • Identify and address system gaps, inefficiencies, and risks
  • Build and maintain automations and integrations across tools
  • Improve data flow and reduce manual processes
  • Lead internal AI tooling implementation and adoption
  • Lead end-to-end delivery of systems initiatives from design through rollout and ongoing improvement
  • Own rollout success, including stakeholder alignment, training, and change management
  • Drive strong adoption and ensure systems are used as intended
  • Manage multiple concurrent initiatives with clear prioritization
What we offer
What we offer
  • Stipend for phone usage
  • Comprehensive health benefits plan after 3 months of service
  • RRSP matching after 6 months of service
  • Four weeks of paid vacation
  • Summer hours from May to Labour Day
  • Additional summer office closures
  • Holiday closures (Dec 25 Jan 1)
  • Potential to work out of the country/province for up to 1 month annually
  • Flexible work hours and a remote work environment
  • Professional development funding
  • Fulltime
Read More
Arrow Right
New

Applications Development Senior Supervisor

The Applications Development Senior Supervisor is an intermediate management lev...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-8 years of relevant experience
  • Experience in managing and implementing successful projects
  • Ability to take ownership and make technical decisions on software development projects
  • Experience with dependency management, change management, continuous integration testing tools, and audit/compliance requirements
  • Extensive knowledge of software engineering and object-oriented design
  • Demonstrated leadership and management skills
  • Consistently demonstrates clear and concise written and verbal communication
  • Experience in Financial Services is a plus
Job Responsibility
Job Responsibility
  • Manage an Applications Development team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, training and development, hiring and disciplinary actions)
  • Recommend new work procedures to increase process efficiencies
  • Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents
  • Develop and apply comprehensive knowledge of how own area integrates within apps development and other technical areas
  • Ensure the quality of tasks provided by self and others on team as well as influence decisions through advice or facilitating services that impact the team and closely related work teams
  • Act as backup to Applications Development Manager and serve as an advisor and coach to junior developers and analysts
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Ability to manage teams
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

At CVS Health, we are focused on transforming health care for our customers and ...
Location
Location
United States , Taylorville
Salary
Salary:
16.50 - 25.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 23, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients’ reactions, and respond appropriately
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right
New

Manager of IT

Location
Location
United States , Pooler
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Systems, or a comparable combination of education and experience
  • 10+ years of experience in IT operations, system administration, or network management
  • 5+ years in a supervisory or team leadership role
  • Strong experience with Microsoft environments including Microsoft 365, Active Directory, Azure, endpoint management, and remote support tools
  • Deep understanding of networking, firewalls, VPNs, virtualization, server infrastructure, and cloud technologies
  • Hands-on experience with VMware, Hyper-V, enterprise storage, and hybrid environments
  • Working knowledge of cybersecurity practices, SIEM tools, and identity/access management
  • Exceptional communication, leadership, and problem-solving skills
  • Ability to balance strategic planning with hands-on execution
  • Comfortable managing multiple priorities in a fast-paced setting
Job Responsibility
Job Responsibility
  • Lead, develop, and mentor a diverse IT team, fostering accountability, collaboration, and continuous improvement
  • Manage staffing models, schedules, and on-call coverage to support round-the-clock operations
  • Conduct regular performance reviews, provide coaching, and support career development planning
  • Promote a culture rooted in safety, integrity, and respectful engagement
  • Contribute to enterprise IT planning and modernization efforts
  • Oversee service management platforms, help desk tools, and IT operational systems
  • Support companywide initiatives focused on safety, quality, productivity, and operational excellence
  • Lead and deliver IT initiatives such as system implementations, infrastructure upgrades, cloud migrations, and application rollouts
  • Define project scope, timelines, resource requirements, and success measures
  • Coordinate with cross-functional stakeholders and external partners to ensure successful outcomes
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Senior Vice President, Engineering Excellence NAM

Are you a seasoned technologist who still loves to code, but also has the rare g...
Location
Location
Canada , Mississauga
Salary
Salary:
145100.00 - 217700.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of professional software development experience
  • 6+ years of hands-on development experience in Java and/or Python
  • Proven experience leading and managing software engineering teams
  • Demonstrated experience driving technical and cultural change
  • Deep understanding of DORA metrics
  • End-to-end SDLC experience, ideally across multiple companies
  • Demonstrated ability to manage multiple concurrent initiatives
  • Exceptional interpersonal and communication skills
Job Responsibility
Job Responsibility
  • Champion Engineering Culture: Lead initiatives that drive a culture of engineering excellence across Citi's global technology organization, influencing teams and leaders at all levels without direct authority
  • Drive Measurable Improvement: Evangelize and operationalize DORA metrics (Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore) to help engineering teams understand, measure, and continuously improve their software delivery performance
  • Hands-On Technical Leadership: Remain an active contributor — reviewing code, participating in design discussions, and prototyping solutions
  • Lead Change at Scale: Design and execute change management strategies that shift engineering mindsets and behaviors across a large, matrixed organization
  • Manage Multiple Concurrent Initiatives: Own and drive several high-priority engineering excellence programs simultaneously
  • Integrate AI into Engineering Practice: Identify and champion opportunities to leverage AI tools and frameworks to accelerate engineering excellence
  • Communicate with Impact: Translate complex technical concepts and engineering metrics into compelling narratives for both technical and non-technical audiences
  • Fulltime
Read More
Arrow Right
New

Event Coordinator

We are looking for an Event Coordinator to support the planning and delivery of ...
Location
Location
United States , Columbus
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Marketing, Communications, Event Management, or a related field
  • At least 3 years of experience in event planning, marketing coordination, project management, or a similar function
  • Hands-on experience supporting both in-person and virtual events of varying size and complexity
  • Proficiency with Cvent and working knowledge of Microsoft Office applications
  • Strong organizational skills with the ability to manage multiple projects and details at the same time
  • Clear written and verbal communication skills with a collaborative approach to teamwork
  • Familiarity with budgeting, vendor coordination, and event-related administrative processes
Job Responsibility
Job Responsibility
  • Coordinate event logistics from early planning through post-event follow-up, including venue arrangements, lodging blocks, registration setup, and on-site support
  • Partner with internal stakeholders to define event objectives, track schedules, and help keep projects aligned with budget and delivery targets
  • Build and maintain event registration workflows using Cvent, ensuring accurate attendee information and a seamless participant experience
  • Work closely with marketing and communications teams to support promotional materials, event messaging, and audience outreach efforts
  • Assist with the execution of virtual event elements by collaborating with external production partners and internal teams
  • Manage vendor relationships by helping with sourcing, onboarding, contracting coordination, and ongoing communication throughout the event lifecycle
  • Support several event programs at once, balancing deadlines and priorities to ensure each initiative moves forward effectively
  • Contribute to post-event reporting by gathering feedback and performance data to identify improvements for future programs
  • Travel as needed, up to 25%, to assist with on-site coordination and live event delivery
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Staff Pharmacist Full Time

As a Staff Pharmacist, you have a critical role at the forefront of delivering o...
Location
Location
United States , Raytown
Salary
Salary:
60.00 - 76.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 22, 2026
Flip Icon
Requirements
Requirements
  • Active Pharmacy License in the state in which you are employed
  • Not on the DEA Excluded Parties List
  • Immunization Certification through an accredited organization (e.g., APhA)
  • No pending felony charges or convictions for criminal offenses involving controlled substances
  • Bachelor of Science in Pharmacy or Pharm. D. degree
Job Responsibility
Job Responsibility
  • Patient Safety
  • Pharmacy Professional Practice
  • Regulatory Requirements
  • Quality Assurance
  • Customer Service
  • Personnel Management
  • Inventory Management
  • Financial Profitability
  • Loss Prevention
  • Workflow Management
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Fulltime
Read More
Arrow Right
New

Product Quality & Recovery Associate

As a Product Recovery Associate, contributing to the recovery and sustainability...
Location
Location
United States , College Park
Salary
Salary:
19.91 - 28.12 USD / Hour
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Retail experience
  • Knowledge of how to build quality IKEA furniture
  • Knowledge of waste management and sustainability principles
  • Experience working in a customer and commercial-oriented business
Job Responsibility
Job Responsibility
  • Contribution in minimizing all internal damages or other costs related to IKEA products
  • Take necessary action on products to give them a second chance, such as repackaging and assembly
  • Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store
  • Support the quality work in the store in order to constantly improve customers' quality perception of IKEA products
  • Always consider the sustainability impact when deciding when and how to recover products
  • Contribute to an environment where IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers
What we offer
What we offer
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Fulltime
Read More
Arrow Right