Manager, R&D Claim Enquiry & Resolution Jobs

EmpowerRD

Location:
United Kingdom, London

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This is a critical, high-impact role responsible for safeguarding the claims of our innovative client base against HMRC compliance checks. You will operate as the central point of expertise for all R&D claim enquiries, ensuring professional, timely, and successful resolution. You will be instrumental in turning enquiry challenges into proactive learning, continuously refining our claims processes and product to maintain industry-leading standards of compliance and quality.

Job Responsibility:

Manage the end-to-end portfolio of all active HMRC R&D tax credit enquiries, ensuring all statutory deadlines and internal SLAs are met
Develop, implement, and execute robust enquiry defence strategies for complex claims, focusing on technical and financial justifications in line with UK R&D legislation (CTA 2009/HMRC Guidelines)
Own and lead direct written and verbal correspondence and negotiations with HMRC caseworkers (ISBC/WMBC/Large Business Compliance Teams) to achieve timely and favourable closure notices
Review and quality-assure all documentation and supporting evidence (technical narratives, project costing, payroll, contracts) provided to HMRC to ensure it is clear, comprehensive, and addresses specific compliance risks
Manage and cultivate a flexible bank of external expert contractors (e.g., specialist engineers, sector-specific consultants, legal counsel) who can provide specialised technical evidence and support during enquiries
Define scopes of work, manage budgets, and oversee the output of all third-party experts to ensure their contribution aligns with the overall resolution strategy
Lead the internal feedback loop by analysing trends, common errors, HMRC concerns, and legislative risks identified during enquiries
Develop and deliver training sessions to the Claim Delivery and Sales teams, embedding new learnings and best practices back into our claims process and technology product
Proactively refine and update internal methodology and technical guidance to mitigate future enquiry risk and ensure all new claims are resilient and compliant
Support in reviewing technical narratives of ongoing claims to align with enquiry learnings

Requirements:

Proven experience (3+ years) in UK R&D Tax Relief, with significant exposure to managing and successfully resolving HMRC enquiries or compliance checks
Strong technical understanding of R&D tax legislation (including SME and RDEC schemes) and the Department for Science, Innovation and Technology (DSIT) guidelines on R&D for tax purposes
Demonstrable experience in managing complex projects or a high-volume case portfolio simultaneously
Excellent written and verbal communication skills, specifically the ability to articulate complex technical and financial concepts to both HMRC and non-tax professionals
Strong commercial acumen and a pragmatic approach to dispute resolution

Nice to have:

Relevant professional qualification (e.g., CTA, ACA, ACCA, ATT, or equivalent)
Experience working in a FinTech or technology-driven environment, or strong enthusiasm for leveraging technology to improve tax compliance
Experience in contractor/vendor management

What we offer:

Competitive salary
generous holiday allowance
pension contribution
private healthcare
a commitment to continuous professional development

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Manager, R&D Claim Enquiry & Resolution