Manager Quality

• Customer Satisfaction – Approve on-time 8D’s to customers after quality events which impact customers
• Identify projects for continuous improvement and work with cross-functional team to execute
• Job may require frequent contact with customer personnel to align responses and drive customer intimacy
• Financial Performance of Quality (COPQ) – Utilize MRB process to drive problem solving to prevent recurrence on major issues
• Identify projects for continuous improvement and work with cross-functional team to execute
• Quality Management System –Maintain policies, procedures, control plans, failure catalogs, audits, metrology, et al, in a way that fosters an atmosphere of compliance on campus and continually improves customer satisfaction and quality financial performance
• Flawless launch & change – Ensures team is engaged so that risks are identified and mitigated ahead of launch for newly developed product or process or product changes on the campus
• Ensures an effective organizational structure and sufficient staffing for the quality department on the campus
• Leads the day-to-day activities of the quality team and promotes a culture of quality ownership among all cross-functions on the campus through strategic development and communication
• Maintain the Quality Management System (ISO 9001) of the site
• Engage with regional and global QMS leadership to ensure conformance to business segment & corporate procedures
• Shares in the overall improvement metrics of the site to ensure quality targets are not sacrificed and a joint effort is made toward resource optimization and utilization
• Identifies & supports training initiatives for work force on the campus – in and out of quality department
• Supports regional and global strategic quality initiatives on the campus
• Approve and execute (LPA) product & process audits aimed to drive standardization of jobs
• The ability to communicate and coach closure of process and inspection non-conformances is required
• Facilitate on-time response to customer complaints through approving 8D’s generated by a cross-functional team led by a quality engineer
• Diagnose top level causes of customer complaints to drive continuous improvement efforts on the campus and project manage with the cross functional team to ensure execution
• Personal leadership of high impact customer complaints may be required
• Facilitate root cause and corrective action for high impact scrap events coming from the MRB process
• This can include events which did not go through the MRB process

• Must have excellent written and verbal communication skills
• Must be able to use required computer software including but not limited to SAP, Microsoft Office
• 5-8 years of quality manager experience required
• Requires Bachelors Degree or equivalent industry experience
• Knowledge of ISO standards and requirements
• Must be able to use gages and measurement devices that determine compliance to drawing and product specifications
• Must be able to retrieve and interpret drawings & specifications
• Must be able to read and understand insert identification chart, routings and operating procedures
• Must be able to determine insert defect criteria with product engineering
• Applies experience and skills to complete assigned work within own area of expertise (core tools)
• Works within standard operating procedures and/or scientific methods

Six Sigma, ASQ Certification, CQE preferred