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Manager Quality & Vigilance

Germany, Kleve · Job Posted June 03, 2026
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Job Description

As a Manager Quality & Vigilance (m/f/d), you will take on a key role within our QARA team in the EMEA region. You will actively shape the future of our Complaint Handling and Vigilance function — strategically, operationally, and together with your team.

Job Responsibility

  • Lead, develop, and coach a team of Complaint & Vigilance Specialists
  • Own the end-to-end complaint handling process — from intake to evaluation and reporting
  • Ensure full compliance with all regulatory requirements (e.g., EU MDR)
  • Continuously improve processes, tools, and workflows
  • Collaborate closely with cross-functional stakeholders (QA, Regulatory, Clinical, Product Management)
  • Act as a key contact for authorities and support audits and inspections
  • Establish and monitor relevant KPIs to ensure transparency and high quality

Requirements

  • Degree in a scientific, technical, or medical field
  • Several years of experience in the medical device industry, ideally in Complaint Handling / Vigilance
  • Leadership experience, ideally across multiple locations
  • Strong knowledge of relevant regulations (e.g., ISO 13485, MDR 2017/745)
  • Structured, analytical mindset and strong problem-solving skills
  • Excellent communication skills and confidence in interacting with authorities
  • Fluent English

Nice to have

  • additional languages are a plus
  • entrepreneurial thinking
  • leading with clarity and empathy

What we offer

  • Flexible working arrangements
  • 30 days of vacation
  • Company pension scheme
  • Additional benefits of an international company

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