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This role is a key member of the Americas Client Services Team, focusing exclusively on our Programmatic Business. Operating as a player/coach, this individual will manage their own book of programmatic business while also managing a team of Programmatic Services Managers, who each have their own book of business. The primary goal of this role is to drive client retention and satisfaction by ensuring best-in-class delivery and performance across all programmatic business.
Job Responsibility:
Lead, coach, and develop a team of Programmatic Services Managers, including performance management and professional growth
Own escalation management and ensure successful launch, optimization, and delivery of programmatic campaigns that meet client KPIs
Manage a personal book of high-value programmatic accounts while modeling best-in-class campaign execution
Partner with Sales and Product to improve workflows, share client insights, and influence overall business strategy
Drive client satisfaction and retention through data-driven insights, standardized best practices, proactive communication, and industry expertise
Requirements:
Good start-up mentality
quick and autonomous learner who thinks creatively to solve client challenges
attention to detail
diligent, proactive, organized, accountable, and highly-motivated team player
quick learner of new technologies, tools, and processes
ability to adapt to changing tides
strong time management and written communication skills
familiarity with third-party tracking and online ad serving concepts
solid communication skills and confidence communicating with other areas of the business
very analytical
can organize and process large amounts of data and turn these into actionable items
proactively anticipate client needs and are committed to consistently exceeding service expectations
What we offer:
A competitive compensation package
Flexibility in working hours and location
Comprehensive benefits coverage
401K plan with a company match
Generous holiday and leave allowance, in addition to national holidays
A strong focus on the well-being of our team members, with access to both physical and mental health resources