Manager, Program & Project Management

• Lead the Network Operations and Architecture PMO
• Determine appropriate project management practices, tools and documentation
• Oversee the planning, implementation, and tracking of a portfolio of Operation Center projects
• Identify best practices, common processes, tools and documentation to realize efficiencies and scalability
• Manage a combination of both technical and operations projects
• Lead complex, multi-disciplinary operational projects from start to finish, including transition planning, system conversions and implementations, operational improvements
• Plan requirements, manage project schedules, identify and mitigate risks, and communicate clearly with cross functional partners
• Coordinate and manage organization-wide communications, executive reporting, and monthly operations metrics reporting
• Develop and manage the project budget, schedule, and operating procedures
• Mentor staff on business acumen, professional growth, business growth, and corporate strategies
• Gather and report consolidated project status and financial information
• Manage other project managers and operations support engineers
• Facilitate the definition of project goals, tasks, and resource requirements
• Resolve or assist in the resolution of conflicts within and between projects
• Coordinate internal resources and Telco Operators/third parties/vendors for the execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Develop detailed project plans/methods to monitor and track progress
• Manage changes to the project scope, project schedule, and project costs
• Perform risk management to minimize project risks
• Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management
• Work cross-functionally to solve problems and implement changes
• Manage the relationship with the clients and all other stakeholders
• Create and maintain comprehensive project documentation
• Create and maintain process and procedure documentation
• Monitor and report on budgeted project expenditure
• Provide weekly reports on activities and project status
• Efficiently manage assigned projects to ensure internal and external customer satisfaction
• Continuously improve project management practices based on lessons learned
• Evaluate the outcomes of the project as established during the planning phase
• Collaborate with others in open and productive dialogues across cross functional teams’ initiatives
• Recommend changes or policies to increase department effectiveness and customer satisfaction
• Recognize and act on new opportunities while maintaining focus on the company goals, customer accounts and program/project objectives
• Provide direction and guidance to operations support engineers that are supporting the Network Operations Centers
• Ensure resource availability and allocation to meet priorities and demands of the business
• Provide leadership and mentorship to a team of program and project managers and operations support engineers

• Bachelor’s degree
• 8+ years of experience managing cross-functional and/or cross team projects
• 7+ years of strong technical experience
• Successful teamwork experience and demonstrated leadership abilities
• Must be able to read, understand and apply technical standards
• Must be able to understand, interpret, relay, and conduct technical network discussions
• Solid technical background with understanding and/or hands-on experience in Telecom service delivery standards
• Excellent client-facing and internal communication skills
• Quick learner with excellent written & verbal communication and analytical problem-solving skills
• Solid organizational skills with attention to detail, multi-task, and cope with deadlines
• Proficient in Microsoft Office applications
• Proficient in project planning and life cycle development tools

Project management experience in telecommunications

• Competitive medical, dental, vision, and life insurance
• Employee assistance program
• 401K plan with company match
• Host of voluntary benefits