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Amgen Logo Amgen · IT - Administration

Manager Program Data Support

India, Hyderabad · Job Posted March 05, 2026
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Job Description

The Manager Data Management Support is accountable for hiring, managing, mentoring, and developing a team of Data Management Associates and Senior Associates. This critical role will build role capability within the team so associates can execute clinical data management startup and conduct activities at high quality, and for addressing performance issues promptly and fairly. This Manager will partner with Resource Points of Contact / resourcing leads to ensure team members are appropriately allocated across studies/programs based on skill and capacity.

Job Responsibility

  • Recruit, onboard, and train new team members
  • Provide regular coaching, mentoring, and competency development for direct reports
  • Proactively manage team risks including attrition, skill gaps, and performance challenges
  • Foster a culture of collaboration, accountability, clear communication, and continuous improvement
  • Partner with resourcing leads to assign associates based on skills, experience, and workload
  • Monitor capacity and forecast demand
  • Ensure associates are prepared for study assignments
  • Track allocation health and adjust proactively
  • Identify recurring gaps in skills, process adherence, or tooling and drive targeted training plans
  • Promote standard ways of working for associate execution
  • Capture lessons learned and share across the support pool
  • Encourage practical improvements that increase throughput and quality
  • Serve as point of contact for escalations related to associate performance, responsiveness, and quality
  • Build strong relationships with study and program stakeholders
  • Ensure consistent communication between delivery roles and the support pool on priorities and deadlines
  • Ensure associates operate within SOPs, work instructions, and quality standards
  • Support audit/inspection readiness
  • Partner with QA/Process leads to implement corrective actions
  • Monitor basic quality indicators for support work
  • Support the functional resourcing team as needed
  • Provide reporting on team capacity, utilization, and skill coverage

Requirements

  • Doctorate degree
  • OR Master’s degree and 2 years of clinical data management / clinical data operations experience
  • OR Bachelor’s degree and 4 years of clinical data management / clinical data operations experience
  • OR Associate’s degree and 8 years of clinical data management / clinical data operations experience
  • OR High school diploma / GED and 10 years of clinical data management / clinical data operations experience
  • Pharmaceutical Expertise: Understanding of clinical trial execution and how Data Management supports startup, conduct, and closeout
  • Management Experience: Experience managing and developing a team
  • Tech Skills: Comfortable working in common clinical data platforms and workflows
  • Proficient in Excel
  • familiarity with basic data concepts
  • Operational execution and prioritization
  • Quality mindset and inspection readiness
  • Process discipline
  • Stakeholder management
  • Data fluency
  • Structured problem solving
  • Global collaboration

Nice to have

  • 5+ years in life sciences, with at least 3 years focused on clinical data management / clinical data operations supporting interventional trials
  • Experience leading teams that execute high-volume clinical data management work
  • Experience supporting multiple studies and/or programs in parallel with shifting priorities
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