Manager, Professional Services Jobs

Fullstory

Location:
United States, Atlanta

Category:
IT - Administration

Contract Type:
Not provided

Salary:

115000.00 - 125000.00 USD / Year

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Job Description:

The Manager, Professional Services is a key leadership role responsible for the operational success, strategy, and talent development of our customer-facing Professional Services organization. This manager will lead a high-performing, multidisciplinary team including Customer Insights Analysts and Solutions Architects. Your primary focus will be on enabling your team to deliver customer value via operational excellence, ensuring high-quality project delivery, and fostering the career growth of your direct reports. You will serve as the essential link between our customer-facing teams and internal departments, ensuring our services translate technical expertise and deep customer data into tangible, executive-level business value for our largest Enterprise and Strategic accounts.

Job Responsibility:

Team Leadership & Development: Lead, mentor, and coach a multidisciplinary team of Customer Insights Analysts and Solutions Architects, cultivating a high-performing, collaborative, and data-driven culture
Value Delivery Focus: Institute best practices and quality gates to ensure all engagements conclude with a clear presentation of achieved business value and ROI for the Strategic Customer
Performance Management: Conduct regular 1:1 meetings, set clear goals, provide continuous feedback, and manage performance reviews and career development plans for all direct reports
Escalation Management: Serve as the first point of escalation for complex project challenges, resource conflicts, and critical customer issues, ensuring timely resolution and maintaining customer trust
Resource Management: Own the overall team capacity planning, utilization forecasting, and resource allocation for all customer engagements, ensuring projects are staffed appropriately and profitably, prioritizing Strategic Customer needs
Customer Advocacy: Champion the customer experience internally, ensuring that the services team is delivering measurable, executive-level value and driving deep adoption of our solutions across Enterprise accounts

Requirements:

5+ years of experience in Professional Services, Consulting, or a Customer Success leadership role within a B2B SaaS environment, with significant exposure to Enterprise-level accounts
3+ years of formal management experience leading analytical or technical staff, with a strong track record of developing and retaining high-performing teams
Proven ability to define and optimize services delivery processes, leverage AI technologies to improve efficiency, manage team utilization, and report on operational KPIs
Exceptional executive-level communication and presentation skills, with the ability to manage complex stakeholder relationships and articulate strategic business value
Strong understanding of technical solutioning and the application of data analytics to drive Enterprise-level business outcomes

Nice to have:

Experience managing teams that include both Analytical roles (Insights Analysts) and Technical roles (Solutions Architects or Implementation Consultants)
Prior hands-on experience in a technical or analytical role (e.g., as an analyst or architect) that informs your managerial judgment
Direct experience leading services delivery for Fortune 500 or Global 2000 clients

What we offer:

Flexibility and Connection: vibrant HQ in Atlanta and a tight-knit group in London
Fullstorians in those cities come to the office at least one day a week to build cross-functional relationships and stay connected
flexible PTO policy
annual company-wide closure
federal holidays
sponsored benefit packages for US-based Fullstorians
supplemental coverage options for international Fullstorians
professional development opportunities through training programs
annual learning subsidy for US and EMEA-based employees
monthly productivity stipend for US and EMEA-based Fullstorians
team off-sites
annual full-company meet-up
paid parental leave
bereavement leave, including miscarriage/pregnancy loss

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Manager, Professional Services