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Manager, Professional Services PreSales

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Intercom

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Location:
United States , Chicago

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Category:

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Contract Type:
Not provided

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Salary:

129600.00 - 154800.00 USD / Year

Job Description:

We are seeking a Professional Services Sales Specialist to accelerate our ability to scope, position, and sell Professional Services engagements with accuracy and confidence. This role will act as the bridge between Sales, R&D, and Solutions, ensuring that customers are sold the right scope of services to achieve successful adoption and automation outcomes on Intercom.

Job Responsibility:

  • Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics
  • Translate discovery insights into right-sized, outcome-focused service packages based on our core principles and methodology
  • Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines
  • Partner with Sales and Solutions to position services early in the sales cycle
  • Develop and maintain scoping templates, pricing calculators, and reusable playbooks
  • Serve as the “single source of truth” for Professional Services scoping standards across the GTM org
  • Work closely with ProServ and R&D teams to validate scope assumptions and lessons learned from prior engagements
  • Develop scoping tools to facilitate self-serve scoping on certain opportunities
  • Collect feedback to continuously improve the scoping framework
  • Work with the Partnerships team to build translation of scope to partner SOWs
  • Ensure every scoped engagement includes the right level of resourcing, risk mitigation, and value alignment
  • Build initial project plans in partnership with the ProServ team for an earlier transition from pre to post-sale
  • Reduce overscoping/underscoping risks by applying best practices and benchmarks from what has worked prior

Requirements:

  • 5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer-facing role in SaaS
  • Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery
  • Strong commercial acumen and ability to partner with Sales to drive revenue
  • Excellent stakeholder management, negotiation, and communication skills
  • Familiarity with SaaS automation, integrations, and change management best practices
  • Proof of eligibility to work in the United States is required
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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