Manager, Professional Services PreSales Job at Intercom (Chicago)

Manager, Professional Services PreSales

We are seeking a Professional Services Sales Specialist to accelerate our abilit...

Location

United States , San Francisco

Salary:

144000.00 - 172000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer-facing role in SaaS
Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery
Strong commercial acumen and ability to partner with Sales to drive revenue
Excellent stakeholder management, negotiation, and communication skills
Familiarity with SaaS automation, integrations, and change management best practices
Proof of eligibility to work in the United States is required

Job Responsibility

Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics
Translate discovery insights into right-sized, outcome-focused service packages based on our core principles and methodology
Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines
Partner with Sales and Solutions to position services early in the sales cycle
Develop and maintain scoping templates, pricing calculators, and reusable playbooks
Serve as the “single source of truth” for Professional Services scoping standards across the GTM org
Work closely with ProServ and R&D teams to validate scope assumptions and lessons learned from prior engagements
Develop scoping tools to facilitate self-serve scoping on certain opportunities
Collect feedback to continuously improve the scoping framework
Work with the Partnerships team to build translation of scope to partner SOWs

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Presales Consultant

HPE Presales Organization is an innovative IT services organization supporting d...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Intermediate level experience, participating in solution configurations and overall architecture design along with assisting in creating demos and proofs-of-concept (POC) to meet customer requirements
Intermediate level understanding of the company portfolio of products, software, and services and how these fit into solution domain specialization
Intermediate level understanding of aaS business models, differentiated value, solutions, and workloads, along with the ability to prioritize aaS offerings and consumption models that will achieve the customer’s outcomes
Intermediate-level written and verbal communication skills, including emphasizing, collaborating, active listening and storytelling, and ability to communicate in English and applicable local languages (both in-person and virtual) as needed to perform job requirements
Demonstrates intermediate-level discussion and persuasion skills, as well as respectfully questioning and challenging proposed solutions
Intermediate-level business and financial acumen—sales cycle, pipeline growth, reporting, ability to influence, business strategy linkage—with an awareness of functional responsibilities of various customer business roles
Intermediate consultative and value selling skills, including presenting, whiteboarding, objection handling, and closing skills to proactively help customers make business decisions
Intermediate-level company business knowledge, technical tools, and standard customer relationship management (CRM) systems and tools
Hands-on experience with one or more products, solutions, tools, or services aligned to respective job responsibilities
The candidate is expected to have understanding of skills on least two technology areas/platforms

Job Responsibility

Develops and articulates compelling customer proposals, ensuring the customer’s business and technical requirements are met
Identifies and articulates key risks related to the respective scope
Provides work estimations as well as recommendations on sourcing models
Review customer proposals for accuracy, relevance, and competitiveness
Offers input to address key end-customer IT trends, requirements, gaps, or unmet needs
Performs due diligence by ensuring technical design solutions work, meet customer workload needs, service level expectations, and are within budget
Creates and develops the implementation design of technical products, services, and solutions that address specific customer needs
Addresses customer questions and concerns regarding technical products, services, and solutions within a specific scope
Collaborates with internal and external partners to successfully transfer knowledge and deliver effective solutions to customers
Connect with key partners and stakeholders within an area of specialization and understand their capabilities and limitations

What we offer

Comprehensive suite of health and wellbeing benefits
Personal and professional development programs that cater to career goals
Unconditional inclusion and a focus on diversity.

Fulltime

Presales AI&Data

As a Data & AI Presales Expert, you will play a critical role in driving busines...

Location

Poland , Warsaw

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Data Science, Engineering, or related field
3 years presales/technical consulting experience in AI/Data
Ability to lead workshops, Proof of Concepts (POCs), and technical demonstrations
Strong understanding of AI/ML concepts and data technologies
Experience with cloud AI/data services (AWS, Azure, GCP)
Fluency in Polish and professional English

Job Responsibility

Understand customer needs and translate them into AI/data solutions
Develop and present technical proposals and demonstrations
Design solution architectures and collaborate with internal teams
Act as a technical expert and advocate for our AI/data offerings
Support sales efforts, including RFPs/RFIs
Manage technical aspects of PoCs and pilot projects
Stay updated on AI/data trends and competitor landscape

What we offer

Flexible working hours
Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities
A cafeteria system that allows employees to personalize benefits by choosing from a variety of options
Generous referral bonuses, offering up to PLN6,000 for referring specialists
Ongoing guidance from a dedicated Team Manager for each employee
Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs
Dedicated team-building budget for online and on-site team events
Opportunities to participate in charitable initiatives and local sports programs
A supportive and inclusive work culture with an emphasis on diversity and mutual respect

Fulltime

Tech Arch - Digital Presales Multi-Tech

Provide technology consulting to external customers and internal project teams; ...

Location

Brazil , Barueri

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

1 - 3 years of technical experience in computer science or related area of study
Technical background in presales and service delivery
Knowledge of products and technological solutions
Intermediate English level
Strong communication skills
Team player

Job Responsibility

Responsible for delivery of assigned tasks within the delivery cycle of a project
Understands a number of the company's technologies in order to provide technical systems management support or deliver part of a detailed technical design which meets customer requirements
Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments
Works under supervision of technical lead and with customer nominated representatives to accomplish assigned tasks
Acts professionally with the company customers
Participates as part of a team and maintains good relationships with team members and customers
Understands the company's strategy
Is aware of knowledge tools and their application
Participates in chosen technical community or profession, and regularly attends profession or community of interest events

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Sales executive

Join Quadient, a leader in tailored customer communications, where we empower ou...

Location

Mexico , Mexico City

Salary:

Not provided

Quadient

Expiration Date

Until further notice

Requirements

Experience in CXM, SaaS, or related software environments
Proven success selling software solutions to senior executives in banking or insurance
Strong presentation and communication skills in Spanish and English
Self-motivated, organized, and collaborative
Solid understanding of the Software Development Lifecycle (SDLC)

Job Responsibility

Sell cutting-edge Customer Experience Management (CXM) technology to Financial Services and Insurance (FS&I) sectors across Mexico
Collaborate with presales and professional services teams to ensure successful solution delivery and client satisfaction
Manage existing client relationships and drive new business development
Drive sales of our leading CXM technology across Mexico, focusing on Financial Services and Insurance
Manage existing client relationships and develop new business opportunities
Engage with C-suite stakeholders to deliver tailored solutions
Collaborate with Presales and Professional Services teams to ensure successful implementation
Maintain accurate forecasts and manage portfolio risks

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Sr. Sales Specialists & Consultant - Networking

This role has been designed as 'Onsite' with an expectation that you will primar...

Location

Taiwan , Taipei

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically 12+ years account management experience
Extraordinarily strong track record of account management and sales performance
Uses consultative, solution selling and business development skills at the CXO level
Highly developed business development and negotiation skills at the CXO level
Focuses on client's key business challenges and drivers
Advocates for client needs in negotiating solution sales
Submits timely and accurate forecasts
Strong coaching and team leadership skills
In-depth knowledge of client's business, organizational structure, business processes and financial structure
Develops a comprehensive business-case approach

Job Responsibility

Builds strong professional working C-level relationships with the client
Establishes a high level of personal credibility as a trusted advisor to key client executives
Leverages executive sponsors and other company resources to strengthen company's relationship and credibility with client influencers and decision makers
Engages in the Relationship Assessment Program (RAP) where possible
Implements TCE initiatives that improve the customer loyalty index
Researches and understands the client's industry
Deeply understands client business strategies and challenges
Acts as a trusted advisor to client leaders, aggressively shapes deals early in the sales cycle
Advances opportunities that result in profitable revenue growth for the company
Demonstrates breadth and depth of knowledge in aligning company capabilities to client business and IT priorities, and positioning relative to competitors

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Junior Digital Presales Solution Architect

This role involves providing end-to-end support for sales opportunities, includi...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Graduated a Bachelor or Master’s degree (Computer Science, Engineering/IT, etc.)
1–2 years of experience in IT industry field and presales solutions support
Fluent in written and verbal English
Fluent in other foreign language (German, Spanish, French or Italian as a 2nd language) is a strong advantage
Fast learner of technology concepts and understanding the purpose of technologies
Good analytical and problem solving skills
Strong customer service mind-set
Sense of urgency to manage time properly when answering to customers
Strong teamwork to collaborate and deliver solutions more effectively and document knowledge to share with others
Result-oriented, self-started, able to achieve goals and objectives

Job Responsibility

Provides support to sales to provide opportunity solution pricing as per expectations
Handles End-to-End pricing solutions in scope for the Solutions Center team
Interacts and collaborates with sales/pursuit teams in Geo/country and works with them to understand the customer requirement and develop pricing quote and SoW (Scope of Work) for in-pursuit deals
Contributes to design for specific deliverables and assists in the development of technical solutions
Ensures that incoming deals meet acceptance guidelines
Understands a broad spectrum of the company's technology in order to deliver part of a detailed technical design, which meets customer requirements
Identifies the technology solutions needed to fulfill the business objectives of the customer and be able to interact with people (customer and internal HPE) at all levels and geographies
Develops expertise and practical knowledge of applications for the assigned portfolio
Works independently on the assigned tasks
Uses appropriate tools to provide support for proposals development

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Services Lead

At Submittable, we are transforming how organizations create social impact. Our ...

Location

United States

Salary:

81000.00 - 92000.00 USD / Year

Submittable

Expiration Date

Until further notice

Requirements

2+ Years Experience testing and working with APIs, webhooks, and integration platforms like Zapier
Project Management: Demonstrated ability to manage project timelines, budgets, and customer communications for technical implementations
Scoping and Estimation: Experience defining project scope, providing accurate time estimates, and managing resource requirements
Self-Sufficiency: Ability to work independently, learn new technologies quickly, and solve problems without constant oversight
Customer Communication: Strong written and verbal communication skills with experience managing customer expectations and leading UAT processes
Adaptability: Comfort with ambiguity and the ability to pivot between different projects and priorities

Job Responsibility

Presales Scoping and Support: Collaborate with Sales and Professional Service Engineers to define Professional Service project scope, timelines, and resource requirements
Provide time estimates and budget projections for technical implementations
Provide input on Statements of Work (SOWs) and other presales documentation
Ensure scoping aligns with operational capacity and delivery standards
Project Management and Delivery: Manage project timelines, budgets, and deliverables for technical implementations
Exercise light SOW authority to make tactical decisions and manage minor scope adjustments
Coordinate and lead User Acceptance Testing (UAT) processes with customers
Track project progress, identify risks, and escalate issues appropriately
Ensure projects are delivered on time, within budget, and to quality standards
Technical Implementation and Expertise: Become a subject matter expert in both Submittable Next and Zengine platforms, developing deep technical knowledge that enables you to solve complex customer challenges

What we offer

Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
401(k) plan with employer match starting day one
Equity stock options to share in our success
Flexible hours, remote work options, and generous vacation and sick leave
Paid parental leave for mothers, fathers, and adoptive parents
Professional development stipends to support your career growth
Opportunities to participate in community outreach and volunteer programs
Monthly company-sponsored happy hours and gatherings to connect and unwind

Fulltime

Manager, Professional Services PreSales

Intercom

Location:
United States , Chicago

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 26, 2025

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