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This is an exciting opportunity to build the Professional Practices and Governance Practice of the Vocalink Controls Office function. Vocalink Limited enables the payments of 90% of salaries, 70% of utility bills, most ATM transactions and every cheque cleared in the UK. The successful candidate will become part of a high functioning team, dedicated to delivering a robust, secure and resilient service to 60+million citizens every day with transactional volume of 11 billion/year and total annual transactional value in excess of GBP6 Trillion. The appointee will be responsible for ensuring enabling rigor, consistency and efficiency in Vocalink Limited Controls Office function delivery through: the design of appropriate methodology, processes, procedures and monitoring of adoption / compliance in the Controls Office; and quality management and committee / board reporting.
Job Responsibility:
Control Office Methodology & Procedure: Support and, where required, lead the development and maintenance of Controls Office methodologies, procedures and templates and related governance processes, ensuring alignment to the Vocalink Enterprise Risk Management Framework
Control Office Training: Develop and conduct related training within the Controls Office and broader business
Control Assurance: Provide expert advice on control testing automation and deployment of new and emerging techniques for efficient controls monitoring to support continuous assurance
Internal Quality Check of Controls Office Service Provision: Support and where required, lead quality assurance of Control Office delivery to ensure methodology adoption / compliance
MI & Reporting: Deliver quality MI as required to support Control Office management and committee / board reporting ensuring demonstrable holistic governance and reporting of the control environment
Communicating & Influencing: Deliver clear and effective communication, influencing stakeholders to ensure framework adoption and compliance
Support the Director, Professional Practices & Governance: Drive delivery of priorities requiring support as required
Requirements:
Good understanding of the key pillars of the Controls Office – Controls Governance, Controls Management, Controls Testing, Assurance, and Issues Management, with relevant experience gained preferably by working in a regulated firm
Experienced practitioner of controls management with good understanding of the end-to-end control's lifecycle and key components of the Chief Controls Office
Experience in drafting control management, issue management, control assurance and quality assurance methodology and procedures
Experience in developing indicators to demonstrate methodology compliance
Experience in managing quality assurance reviews
Communication - requires effective communication skills – both written and oral - to deal with diverse stakeholder base (internal and external, senior and junior). Decision-Making & Problem Solving - possess a strong aptitude in decision-making, problem solving, and applying judgement to complex topics
Ability to motivate, inspire and manage people effectively, both to deliver BAU and change
Ability to remain calm and focused when working under pressure
Ability to prioritise workload to suit business needs
Nice to have:
Experience within Critical National Infrastructure responsible organisations
Experience of working with other regulatory bodies (non-UK)
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