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Manager, Professional Practices & Governance, Controls Office

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Mastercard

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Location:
United Kingdom , London

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This is an exciting opportunity to build the Professional Practices and Governance Practice of the Vocalink Controls Office function. Vocalink Limited enables the payments of 90% of salaries, 70% of utility bills, most ATM transactions and every cheque cleared in the UK. The successful candidate will become part of a high functioning team, dedicated to delivering a robust, secure and resilient service to 60+million citizens every day with transactional volume of 11 billion/year and total annual transactional value in excess of GBP6 Trillion. The appointee will be responsible for ensuring enabling rigor, consistency and efficiency in Vocalink Limited Controls Office function delivery through: the design of appropriate methodology, processes, procedures and monitoring of adoption / compliance in the Controls Office; and quality management and committee / board reporting.

Job Responsibility:

  • Control Office Methodology & Procedure: Support and, where required, lead the development and maintenance of Controls Office methodologies, procedures and templates and related governance processes, ensuring alignment to the Vocalink Enterprise Risk Management Framework
  • Control Office Training: Develop and conduct related training within the Controls Office and broader business
  • Control Assurance: Provide expert advice on control testing automation and deployment of new and emerging techniques for efficient controls monitoring to support continuous assurance
  • Internal Quality Check of Controls Office Service Provision: Support and where required, lead quality assurance of Control Office delivery to ensure methodology adoption / compliance
  • MI & Reporting: Deliver quality MI as required to support Control Office management and committee / board reporting ensuring demonstrable holistic governance and reporting of the control environment
  • Communicating & Influencing: Deliver clear and effective communication, influencing stakeholders to ensure framework adoption and compliance
  • Support the Director, Professional Practices & Governance: Drive delivery of priorities requiring support as required

Requirements:

  • Good understanding of the key pillars of the Controls Office – Controls Governance, Controls Management, Controls Testing, Assurance, and Issues Management, with relevant experience gained preferably by working in a regulated firm
  • Experienced practitioner of controls management with good understanding of the end-to-end control's lifecycle and key components of the Chief Controls Office
  • Experience in drafting control management, issue management, control assurance and quality assurance methodology and procedures
  • Experience in developing indicators to demonstrate methodology compliance
  • Experience in managing quality assurance reviews
  • Communication - requires effective communication skills – both written and oral - to deal with diverse stakeholder base (internal and external, senior and junior). Decision-Making & Problem Solving - possess a strong aptitude in decision-making, problem solving, and applying judgement to complex topics
  • Ability to motivate, inspire and manage people effectively, both to deliver BAU and change
  • Ability to remain calm and focused when working under pressure
  • Ability to prioritise workload to suit business needs

Nice to have:

  • Experience within Critical National Infrastructure responsible organisations
  • Experience of working with other regulatory bodies (non-UK)

Additional Information:

Job Posted:
January 02, 2026

Expiration:
January 09, 2026

Employment Type:
Fulltime
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