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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. We have an outstanding opportunity for a highly driven and organized leader to join our Healthspire Payor Solutions Product team focusing on health plan and employer products. We are seeking an agile and strategic Manager, Product Strategy and Design, Payor Solutions to join our Product team to lead and shape the future of our patient-facing digital health products for health plans and employers. As a Manager, you will be responsible for designing and managing the delivery of patient care products across digital and non-digital CVS Health assets. You will collaborate with other Product teams, Sales, Marketing, Operations, IT, Data Science, Medical Affairs, Legal, and others to design and manage highly scaled products across our digital, pharmacy, and care delivery assets. You will work with data to understand how the product is performing and design and deliver enhancements that drive strong clinical outcomes, product engagement, and improve patient experience. In this role you will be responsible unpack complex opportunities, quantify and prioritize them through business case development, and lead groups of diverse stakeholders to deliver on your objectives.
Job Responsibility:
Independently leading dozens of partners across Product, Operations, Medical Affairs, Legal, Sales, Account Management, Data Science & Engineering, IT, Client Analytics to structure and execute on new product designs and enhancements
Partner with Marketing, Sales, and Account Management to commercialize our products and communicate product performance and our product roadmap
Build business cases to justify and prioritize product enhancements and design a measurement strategy to measure their impact
Define longitudinal patient journeys that meet engagement and clinical outcomes, write requirements, and then partner with Operations and Technical stakeholders to bring these experiences to life
Evaluate KPI and SLA performance, measuring product efficacy to formulate and subsequently deliver upon quality improvement plans
Leverage data-driven insights and a deep understanding of patient and client needs and market dynamics to identify and prioritize enhancements
Conducting deep dive quantitative and qualitative analyses to identify opportunities for innovation and process improvement
Requirements:
5 + years of experience in product management/development, product operations & strategy, or product management within the healthcare space preferably at a health tech, tech-enabled provider, or Payor/PBM organization
5 + years of experience managing multiple projects and prioritizing work based on impact and team priorities
3+ years of experience developing analyses, presentations, and support materials to successfully drive product strategy decisions and deliver operational process change
3+ years of experience in strategic thinking including quantitative, analytical, and problem-solving skills
2 + years of making informed, data-driven decisions, with a strong emphasis on translating data insights into actionable strategies
Bachelor’s degree required
may consider comparable work experience
Nice to have:
Experience within the health-tech industry
Experience in management consulting
Experience manipulating and analyzing data from large databases using SQL or other appropriate software
Expertise in vendor contracting and relationship management
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching