Job Description:
Manager, Product Manager, Payment Platforms. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances. In the Consumer Bank, we’ve combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enabling financial experiences. We’ve challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money. Are you passionate about improving the way people interact with their money? Are you driven by the delight you bring to customers? Do you keep asking, “why,” until you hit the root? It’s common to fall in love with solutions, but have you ever fallen in love with the problem? Do you have an opinion on whether shipping is more important than perfection? Do you have a healthy dose of skepticism for the impossible? If you’re nodding your head, then we want you! As a part of the Payment Platforms Product team, you will be responsible for increasing adoption, scaling, and standardizing payment experiences. This will involve collaborating with partners across the organization to reimagine payment experiences that create game-changing customer experiences and drive critical business outcomes. You will use cutting edge technology, real-time data, and ingenuity to redefine how millions of customers interact with their money. On any given day in the Bank you’ll be: Empowered. Part of a team driving the bank’s omni-channel servicing portfolio responsible for setting and delivering an experience framework on how our customers should be serviced in both digital and digital-human interactions. Learning constantly. Work deeply with customers, associates, designers, technologists and data scientists to build cutting edge solutions. Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better. Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better. Connecting creatively. Jumpstarting a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products and just plain elbow grease. Succeeding strategically. Solving the right problem and holding on the wrong one. Here is what you will bring to the table: Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer. Do-er. You have a bias toward action, you try things, and sometimes you fail. You dug up a hidden feature in an API that let you do something really cool or introduced a new routine that broke down silos led to better decisions. Passionate. You care about growing others and bringing them together around what’s possible. You’ve started meetup groups or taught General Assembly courses because you love enabling others. Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing. Maybe you’re an introvert, or maybe you’re an extrovert, but nobody accuses you of keeping them out of the loop. Wrangler. You’ve gotten back-end engineers to play nice with iOS developers, you can inspire an ETL developer to write creatively about her latest pipeline. Fearless. Big, undefined problems don't frighten you. You can work at a tiny crack until you've broken open the whole nut. You are comfortable saying no. Capital One Product Framework. In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered- Obsesses about internal and external customer needs to reimagine and innovate product solutions. Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence. Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value. Integrated Problem Solving- Identifies and resolves complex problems to deliver outcomes while mitigating product risks. Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment.
