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Manager, Product Manager - Extended Servicing

United States, New York 149800.00 - 205100.00 USD / Year · Job Posted February 14, 2026
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Job Description

Job role description for core case servicing

Job Responsibility

  • Transform Messaging & Intake: Focus on how we communicate with customers and receive critical documentation, ensuring our messaging and document intake processes are accurate, transparent, and effortlessly integrated into the case lifecycle
  • Bridge the Enterprise: Act as a key partner to Card, Enterprise, and other Bank teams to extend services from their platforms into our Bank Core Case environment, ensuring we minimize "arbitrary uniqueness" across the customer experience
  • Scale Through Reusability: Identify and build reusable tasks and services that support multiple areas of the Bank, finding opportunities to automate existing services and drive significant operational efficiency
  • Lead with Data: Use quantitative data to refine investment decisions and prioritize builds that are scalable to other use cases across the ecosystem
  • Ideate on the Future of Service: Identify new opportunities for innovation that and supports a servicing world that encompasses Gen AI

Requirements

  • Bachelor’s Degree or military experience
  • At least 3 years of experience working with cross-functional teams to deliver consumer or platform experiences
  • At least 3 years of experience working on the core product platforms that power digital experiences
  • At least 3 years of digital industry experience

Nice to have

  • MBA or Master’s degree
  • At least 2 years of experience as a Product Owner in an Agile development process
  • Experience with machine learning or AI-driven automation

What we offer

  • Supportive Leadership: A highly supportive and “bought in” leadership environment
  • Growth: Continuous learning budget and the opportunity to work alongside superstar product and engineering leaders
  • Impact: You will dream and you will ship, directly impacting the financial health of millions of customers
  • comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

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