Manager, Product Management - US Card Customer Services & Strategy Job at Capital One (McLean, Virginia)

Senior Manager, Product Management - US Card Core Platform & Servicing

Senior Manager, Product Management - US Card Core Platform & Servicing. Product ...

Location

United States , McLean; Richmond; Chicago; New York

Salary:

182500.00 - 249900.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 5 years of experience working in Product Management
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Job Responsibility

Champion Human-Centered Product Discovery
Drive Business Strategy & Value Maximization
Partner for Technological Excellence & Stewardship
Act as a Transformational & Strategic Leader

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

Sr. Business Manager - Us Card

As a Senior Manager, Business Analysis at Capital One, you will apply your strat...

Location

United States , McLean; New York; Richmond; Illinois

Salary:

Not provided

Capital One

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
At least 3 years of experience performing quantitative analysis
At least 3 years of experience performing qualitative analysis
At least 1 year of experience performing people management
At least 1 year of experience performing project management

Job Responsibility

Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon
Leadership: May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
Product: Develop and implement new product and pricing strategies for various lending products
lead product level modeling/analytics
Marketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

What we offer

Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

Head of US Consumer Cards (USCC) Customer Service

US Consumer Cards (USCC) Operations is responsible for delivering customer-centr...

Location

United States , New York

Salary:

250000.00 - 500000.00 USD / Year

Citi

Expiration Date

August 17, 2026

Requirements

15+ years of experience, including 10+ years managerial experience
Experience in financial services leadership
Demonstrates effective relationship management skills
Proven execution skills and ability to drive results in a Business/Operational organization.
Bachelor’s/University degree, Master’s degree preferred
managerial experience with large teams across multiple geographies.

Job Responsibility

Serve as a strategic member of the USCC Operations leadership team, helping shape the long-term servicing strategy.
Lead end-to-end customer servicing operations for the USCC business across multiple servicing channels and units.
Define and execute the customer service strategy aligned with business growth, customer experience, operational resilience, and regulatory expectations.
Deliver consistent performance against customer experience, service levels, AHT, AR, quality, productivity, and operational risk metrics and objectives.
Drive continuous improvement initiatives that simplify processes, reduce customer effort, and improve operational effectiveness.
Partner with Workforce Management to establish precise workforce strategies, demand forecasting, capacity planning, and staffing optimization.
Utilize operational analytics to improve forecast accuracy, productivity, scheduling effectiveness, and customer outcomes.
Lead the adoption of AI-enabled servicing capabilities, automation, and digital technologies across customer operations. Leverage technology for better people management, training and learning curve acceleration and permeance management.
Partner with Technology, Digital, and Product organizations to accelerate innovation while ensuring appropriate governance and risk management.
Establish performance metrics to measure AI adoption, customer impact, operational efficiency, and return on investment.

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Executive Engineering Lead

Accountable for the outcome of the technology mission and execution of the Conta...

Location

United States , Wilmington; Whippany

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in financial services, FinTech or relevant experience in software development and technology
Working with consumer banking/cards core processing technologies
Agile Mindset, Enterprise Agile Delivery and Development experience
Experience in product development and platform modernization, in a customer-driven role
Ability to develop a forward-looking engineering vision and roadmap aligned to strategic business outcomes
Experience with building and managing globally dispersed, cross-functional teams to drive change and facilitate decision making in a complex operating environment
Experience in influencing a wide network of colleagues across functions and teams

Job Responsibility

Own end-to-end application lifecycle – accountable for requirements, architecture, design, development, testing, deployment, and ongoing support of the Help Tribe, which is the contact center ecosystem
Drive technical strategy and roadmap – defines and executes the technology vision, ensuring alignment with business and product strategy
Lead delivery and engineering execution – accountable for squad/tribe delivery, ensuring outcomes are met and dependencies are effectively managed
Manage risk, controls, and compliance – ensures adherence to policies and standards while identifying and mitigating technology risks
Own architecture integrity and technical debt – maintains architecture documentation and drives reduction of technical debt to ensure scalable, sustainable solutions
Collaborate with Executive Product Management to align engineering efforts with Contact Center Technology vision and business goals
Defines Platform and team level Objectives and Key Results (OKRs) that align to the US Consumer Bank Game Plan strategy
Lead the strategic modernization of Call Center technologies (including any migrations) and aligned to peripheral strategic platform modernization efforts in support of the US growth agenda
Solicit feedback from key stakeholders and influence the design of future platform iterations
Lead the Global Cards processing platform strategy and work with Global functions to ensure alignment and support

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

AWS Public Cloud Engineer

The AWS Public Cloud Engineer will be responsible for the administration and opt...

Location

United States , Plano

Salary:

68000.00 - 78202.00 USD / Year ▼

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience in cloud engineering, operations, or support
3+ years multi-cloud experience (must have hands-on in at least 2 of AWS/Azure/GCP/or OCI
familiarity in all is preferred
AWS is mandatory)
Must be a US citizen or Green card holder
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related discipline
or equivalent professional experience
At least two of the following certifications (or equivalent experience): AWS Certified Solutions Architect / SysOps Administrator, Microsoft Certified: Azure Administrator Associate or Solutions Architect Expert, Google Professional Cloud Architect / Engineer, Oracle Cloud Infrastructure Architect Associate/Professional
(Preferred) DevOps or automation certifications (e.g., Kubernetes, Terraform, Ansible)
(Preferred) ITIL Foundation or other support framework knowledge

Job Responsibility

Provision, configure, and maintain cloud infrastructure across AWS, Azure, GCP, and OCI
Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging environments
Implement and maintain monitoring, alerting, and logging solutions to ensure high availability and reliability
Lead root cause analysis and post-mortem documentation for major incidents
Execute patch management, upgrades, and regular maintenance activities
Develop and maintain backup, disaster recovery, and failover strategies and operations
Participate in on-call rotation and after-hours support as required
Develop and maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager
Use scripting (e.g., Python, Bash, PowerShell) to automate repetitive tasks and operational processes
Champion the use of configuration management tools and assist in DevOps pipeline integrations

What we offer

medical, dental, and vision insurance
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits
incentive compensation based on individual and/or company performance

Fulltime

Public Cloud Windows Engineer

This Cloud Windows Engineer is responsible for advanced technical support, admin...

Location

United States , Plano

Salary:

68000.00 - 78202.00 USD / Year ▼

NTT DATA

Expiration Date

Until further notice

Requirements

Must be a US citizen or Green card holder
5+ years of hands-on experience in cloud Windows engineering, operations in a 24*7 production support model
3+ years multi-cloud experience (must have hands-on in at least 4 of AWS/Azure/GCP/OCI
familiarity in all is preferred)
Bachelor’s degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field
At least two of the following certifications (or equivalent experience): Microsoft Certified: Windows Server Hybrid Administrator Associate, Microsoft Certified: Azure Administrator Associate, AWS Certified Solutions Architect / SysOps Administrator, Microsoft Certified: Azure Administrator Associate or Solutions Architect Expert, Google Professional Cloud Architect / Engineer, Oracle Cloud Infrastructure Architect Associate/Professional
(Preferred) ITIL Foundation or other support framework knowledge
Direct experience in managed services/NOC/SOC/MSP environments is a plus
In-depth expertise in provisioning, configuring, securing, supporting, and optimizing Windows Server systems (2012/2016/2019/2022) in enterprise environments
Expertise with optimizing cloud-native and hybrid workloads in AWS, Azure, GCP, and/or OCI

Job Responsibility

Provide support for Windows-based systems across on-premises and cloud environments (AWS, Azure, GCP, OCI)
Support Customer Self-Provision cloud instances across AWS, Azure, GCP, and OCI with security guardrail and backend deployment
Assist troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments
Design and implement system monitoring, alerting, and logging tools to ensure high availability and reliability
Lead root cause analysis and document post-incident reviews for major Windows-related issues
Track and lead patch management, OS upgrades, and regular system maintenance
Develop and maintain backup, disaster recovery, and failover strategies for Windows infrastructure
Participate in on-call rotation and provide after-hours support as needed
Design and develop automation scripts using PowerShell, Python, or Ansible to streamline system administration tasks
Manage infrastructure using tools like Ansible, DSC, or Azure Automation

What we offer

medical, dental, and vision insurance
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

AWS Public Cloud Engineer

The AWS Public Cloud Engineer will be responsible for the administration and opt...

Location

United States , Plano

Salary:

68000.00 - 78202.00 USD / Year ▼

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience in cloud engineering, operations, or support
3+ years multi-cloud experience (must have hands-on in at least 2 of AWS/Azure/GCP/or OCI
familiarity in all is preferred
AWS is mandatory)
Must be a US citizen or Green card holder
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related discipline
or equivalent professional experience
At least two of the following certifications (or equivalent experience): AWS Certified Solutions Architect / SysOps Administrator, Microsoft Certified: Azure Administrator Associate or Solutions Architect Expert, Google Professional Cloud Architect / Engineer, Oracle Cloud Infrastructure Architect Associate/Professional
(Preferred) DevOps or automation certifications (e.g., Kubernetes, Terraform, Ansible)
(Preferred) ITIL Foundation or other support framework knowledge

Job Responsibility

Provision, configure, and maintain cloud infrastructure across AWS, Azure, GCP, and OCI
Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging environments
Implement and maintain monitoring, alerting, and logging solutions to ensure high availability and reliability
Lead root cause analysis and post-mortem documentation for major incidents
Execute patch management, upgrades, and regular maintenance activities
Develop and maintain backup, disaster recovery, and failover strategies and operations
Participate in on-call rotation and after-hours support as required
Develop and maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager
Use scripting (e.g., Python, Bash, PowerShell) to automate repetitive tasks and operational processes
Champion the use of configuration management tools and assist in DevOps pipeline integrations

What we offer

Medical, dental, and vision insurance
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

Senior Engineering Manager - Money Movement

We are seeking an enthusiastic Engineering Lead to join the Financial Products O...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

12+ years of tech experience, including 6+ years of management
Leading organizations of 40+ engineers
Experience in owning and driving your KPI metrics
Prior experience in relevant fintech domains, such as card issuing, payment processing, lending/capital, money movement, is a major plus

Job Responsibility

Be a leader - define strategies to improve technical performance of your domain and better serve your customers (regardless of internal or external)
Raise the bar - you help us raise ambitions and set a new standard on quality, reliability and robustness by driving systematic as well as tactical changes in the engineering systems, process and practices, as well as team culture
Build and motivate high throughput teams. You are constantly optimizing for the team’s decision making and execution, ensuring they are unblocked and are making decisions balancing short-term deliveries vs long-term scalability and sustainability
Be a collaborator and team player for Adyen - that translates into being a close partner with our product team to design, define, and shape products and services
with other product teams to understand and address customer needs
with other functions to define how things work end-to-end
Acquire and retain great talent for Adyen

Select Country

Manager, Product Management - US Card Customer Services & Strategy

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?